nextbike Reviews 651

As tourists we found Next Bike a really easy to use and convenient way of traveling around Berlin. The bikes can be parked anywhere at a sidewalk bike rack and picked up from such places when required. However, in Vienna it was a different story. Next Bikes must be returned to designated Next Bike parking racks and clipped into the stand. (If you don’t do this you get a warning sms of a €20 fine). This is understandable but the parking racks are often hard to find. They are showing on the App but the blue GPS dot does not show you the direction you’re headed making navigation difficult. Also, in the center of Vienna Next Bike racks are often completely full, forcing you to to go for one to the next just to park the bike. Showing which racks are full on the App would be a great improvement. Safe riding!

This was the SECOND time in a week Nextbike claimed I returned a bike outside the parking zone.

This was false. Even though I told them this was untrue the previous time, the (I assume a template) reply was I left the bike "near to the parking zone." Thus, I knew that I would need to take photographs of the bike every time Nextbike subsequently tried to charge me £20. This took less than one week.

I took a photograph in Glasgow of a returned bike (46406) to a Nextbike station in George Street, Glasgow, at 0859 that morning (see date and time of file number). I received notification of the return at 08:58:57, and the date/time of the photograph is clear from the file name on the photo. Also clear from the photo is several other Nextbikes within 3m of bike 46406.

I have been leaving Nextbikes here for months without an issue, and never contacted in this way until 11/08/2023. This is because I have correctly been leaving Nextbikes in stations after use.

I am currently awaiting a reply to my second email, in which I asked them to check the history of another Nextbike (46422), with the number visible from my photograph. Has this customer also been charged, or will this force Nextbike to admit their error?

Let's see, but I doubt I'll be using this service again.

Absolutely disgusting customer service and quite frankly substandard (at best) technology. Multiple attempts and (£5 credits taken) in the account activation process.

When I finally managed to use the service, I was then unable to lock the bike successfully for over 10 minutes.

I contacted customer service and when requesting to cancel my account and have all account credit refunded, was advised that it was not possible and I would have to go through a (digital) accounts cancellation procedure.

When I questions this, the operator hung up the phone. I then called back, and when requesting to formally complain was met with “you have to submit in writing”, something which I have little to no faith would have any impact.

This service is meant to be the beginning of a movement towards a more sustainable metropolitan environment.. it’s clear that the proverbial “chain” may need oiled.. or (most likely) replaced.

Shameful.

Bikes ride well enough if you can get one unlocked. If you do manage to get it unlocked good luck returning it.

You'll also be charged during the time they think you are using the bike, whilst it's sat refusing to open/lock.

Hi my name is Angela and last weekend I was in Zagreb (Croatia) where I had a very bad experience with this rental company, the bike return policy is not clear, the application does not work as it was telling us about a station where it was not there, the bikes have mechanical problems with the gearbox, bad customer service who never answered my calls, overcharges. A really unclear and fraudulent treatment for tourists.

Fraudulent company. Bikes that you book via an app don't always unlock as expected, but make you pay for it anyway. I contacted customer service via email, to transfer the money back. A week and 3 follow-ups later, still no response! Massive disappointment!

What was once a okay service has now become very unreliable in Cardiff, majority of bikes that are at stations are ‘unavailable’ and have been sat there for so long they clearly don’t get repaired.

When I do get a bike 90% of the time the locks are broken, so I have to call and get the booking cancelled. If I do this on the app the response is so slow they will try to charge me for additional minutes!

To top it off I was charged £10 because a bike I previously booked was reported ‘stolen’ later that day AND I was told I had to call the police to get a crime reference number or I wouldn’t get that £10 back, absolute cheek of it!!!

They increased their tariff prices for an even more disgraceful ‘service’, will not be using again.

Untrustworthy company. Bikes were returned and locked. Issues with their system and we got charged six extra hours. We contacted the business and no one replies. We will be taking action as this is pure fraudulent business behaviour. App is crap too.

Use this company if you want to give your money away.

I have used for several years and the customer service has always been excellent. The bikes and their reliability has definitely improved a lot over the years as well, and the zone has now extended to my own home. I love the service, I have to take my children to Kita by ubahn but I can use this to cycle home, without it I would rarely be able to cycle but with this I can do it everyday

Absolute rubbish: bikes never serviced, locks are broken in 50%of cases. You'd still get charged if the lock doesn't open, the return is a matter of chance. Support is unhelpful. Payment system is convoluted and you always end up owning them money even with pay as you go. Avoid if you can

That's the most stupid policy I've ever seen. Literally no other company (whether it's an online shop, mobile operator, other services, I cannot recall any other company) that would charge £5 as deposit for a completely unrelated operation like adding a payment method.

Companies do this for new customers, only once. Which is fair. But here you must deposit £5 every time you change payment method. I don't need those £5 on my account atm, I only need to update my expired card. What a stupid idea to charge me extra?

- Your card expired? Deposit non-refundable £5 to your precious Nextbike account
- Your card was compromised/lost and replaced? Deposit non-refundable £5 again
- You'd like to use Paypal instead of a card? Deposit non-refundable £5

I'd understand if it was a standard thing on the market. But Nextbike is one of a kind in that sense. Support is useless, only offering to update the payment method and deposit £5. I'm pretty sure that they'll reply exactly the same copy-paste thing here (probably also that they're sorry for my experience, blablabla).

I won't be using their bikes any longer - really, not a big loss. I personally tend to avoid companies with stupid T&Cs, especially when they don't follow any common sense.

They still take 15PLN almost every ride. They don't plan to fix it. They say it's a "GPS" mistake, but it is not GPS who takes the money!!! This is just their way of making money, by stealing it from people and hoping that we won't notice or we won't bother to call and get a refund. I think we, customers, should go to the police. This is called FRAUD.

This is the worst company ever! They don't even worth a one star. I have received a message and an email that they are missing a bike that I have returned the day before and my rental activity shows that the bike has been returned. Whatever happens after returning the bike is the company's responsibility not mine. You should check your system before accusing your customers and sending them emails and messages. I cannot accept to be accused of this!

Worst company!

Can't even get the basics right and let you register on the app. What a joke, no wonder all their bikes are parked up where I am in Ireland.

Rented a bike from them, rode to the shop and correctly locked and parked the bike. Came out a short while later to notice a group of young lads on Nextbikes around where I parked mine, which was now missing and when asking them where it’d gone, they seemed to act like they didn’t know and rode away, possibly one of them on the bike I rented.

Reported to Nextbike immediately and they charged me £20, and said I need to report to police and then call back with the crime ref to have the amount reimbursed. I did all of that, called them right back after the police report was made, another agent then said I was actually supposed to email them the synopsis of what happened and include the crime ref. So I did that. Had no response for 2 weeks, called to chase, they just logged the call and said someone will be in touch, another week and no response. Called up again to ask to speak to a manager, no managers available and was advised if I wish to complain, I can submit one to the same email address I didn’t get a response from, the very reason for my complaint. Madness.

Called another week later after still no response, agent said the bike had since been found and I would be refunded in the next few days. A few days later they emailed me to falsely claim that I didn’t lock the bike properly and that this was the reason for the charge, despite me remembering I followed the usual routine of sliding the lock through the wheel and clicking the ‘parking’ button before popping into the shop, something I’d been doing for 5 years. As a long term customer already having experienced a crazy amount of issues over the course of renting their bikes, I decided this was the last time I would ever use their service. I really do hope they enjoy the £20 they took from me cause they won’t be getting more out of me.

For the sake of your well being, please don’t use this service, they don’t care about you as a customer and their bikes are low quality, not secure enough, and they will make you pay the price for it. This is a prime example as to how monopoly companies become a real problem. Account closed.

Bonus bad Nextbike service experience (so many to choose from): A week before the bike theft situation, I rented one of their bikes, rode to a station, correctly locked and returned the bike and was greeted with a text message a few hours later from Nextbike saying they could’t track the bike and to reply advising where I returned it, so I called them up immediately to give them the station number I returned it to. They apologised and said they were having GPS tracking issues and that’s why they couldn’t find it. Despite them knowing they were having these issues, they still automatically applied a penalty charge that only got refunded when I called to clarify that I had correctly returned their bike to a docking station. So yeah, a plethora of bad experiences.

Yeaah, so after trying for like 30min to put some money on my revolut app, going to my house wich was 15 min away from the bikes and a lot more effort, the app won't let me pay with my card or my apple pay or anything else. I spoke to some guy from their customer service and he was relly nice and told me to try on the website and if it doesn t work to just call again and he ll see what he can do about it. I tried and it doesn t work. I called again but this time it was another guy and he just said to try on a laptop or computer. Fist of all i m outside and second of all i don t even have a laptop or a computer, and if i had i ll just gonna pay from my house and then come to the bikes???? I m verry disapppointed cuz i just wanted to go on a ride with my siter. So I ve lost like one hour of my life. Thanks, I hope something will be done about it:) Have a nice evening

Such poor service, the bikes have constant problems, and the customer support is useless. Avoid at all costs; there hasn't been a time that I have hired a bike, and there have been some issues.

Bike standard less than expected; e bike, one not able to change from 2nd gear and other clicking in 3rd gear. We hired another and difference in power/ condition was huge. Paid £6 for 43 mins minimum each which is really expensive. We hired 2 bikes, so as much as they advertise zero carbon etc etc this is never going to happen as they were poor quality and very expensive. The next incident was trying to log bike, takes payments and you can’t take bike, when you return it tells you it’s not locked properly so keeps charging you, and the BEST of all, return ebikes to e charger, which is fine but when we returned, the e chargers were all occupied and we were told they would charge us until we returned the bikes to e chargers , which were at least 3 /6 miles away from where we had arrived and in the totally wrong direction! Customer service were abysmal; basically computer says no! Put us on hold for 20 mins: still charging us for bike hire , then pretended they couldn’t hear us and put the phone down, so we called them back to be told, no, must return to e bike station. Scam as charged us £10 then for hire when half that time on phone to “don’t care about customers” service. So do not use this service. I will be contacting Welsh Government and the Minister for Climate Change to express concern that this company is NOT contributing to zero carbon at all but actually fleecing customers. If they receive any public funds this should be seriously reviewed as customer feedback here for negative reviews is 72% which is huge. Avoid at all cost, advocate walking in Cardiff not evo/next bike or now owned by TIER UK. Basically cost me £28 for two bikes from Uni South Wales to the Bay and back; cheaper to take the car, pay petrol, parking and could have had a lovely lunch for that! The ploy for not being able to lock the bike in time means an extra £2 charged for another 30 mins. Try to contribute to zero carbon but not encouraged by this set up.

Even though I reported a problem immediately through the app, they ignored me (I had a problem locking a bike) and left me without answer so I called them next morning to check and they have charged me full amount. If I didn’t call them, who knows what would happen because they had no intention to call me back or reply on my reported problem. Horrible service

Scam company, their gps system doesn't process returns correctly and it automatically fines you £20. When I tried calling them they weren't picking up and no response from app feedback form/emails/social media. So don't tell me to send more messages, you're just scam.