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Next Day Sofas Reviews 765

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TrustScore 4.5 out of 5

4.7

Home Furniture Shop
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and polite demeanor, making interactions pleasant from ordering to delivery. The delivery service is consistently highlighted as excellent, with many people appreciating the clear communication, timely arrivals, and the care taken by the delivery teams, including assembly and tidying up. Consumers are delighted with the products, often noting their comfort, attractive design, and overall value. However, some customers also noted issues with product quality, with a few experiencing sofas falling apart or becoming uncomfortable shortly after purchase. There were also occasional concerns regarding the delivery company, with some reviewers mentioning delays, lack of assembly, or unprofessional conduct from third-party delivery personnel.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and value. Many reviewers praise the sofas... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express satisfaction, praising the sofas... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

Users describe positive interactions with service, highlighting its effectiveness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second purchase I have made with this company. They have good products at reasonable prices but it’s their customer service that sets them apart from the ‘big players’ in their market, I... See more

Rated 5 out of 5 stars

Stunning sofa and really good price. Arranging delivery was easy and communication with delivery was also fantastic as they give you a really good time frame so your not waiting around all day.... See more

Rated 5 out of 5 stars

Nice people to deal with! I'm so delighted with my lovely Fairfax 2 seater sofa. Beautiful quality, so comfortable and the design is timeless. Fitted into the tight space I'd allocated exactly (... See more

Rated 5 out of 5 stars

Good product at a good price. We had a wrinkle with delivery in that the box contained a colour of sofa different that recorded on the packaging. Really not their fault but needed fixing quickly. On... See more

Company details

  1. #189 of 402 best companies in Home Furniture Shop

Written by the company

Next Day Sofas is offered by LVK Ltd, an established furniture retail business based in Sussex. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible. Our office is open from 8.30am to 5.30pm 7 days a week, and our friendly customer services team is committed to giving you the best service possible. If you have any questions at all about our products or delivery service, please give us a call.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

765 reviews

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Rated 5 out of 5 stars

Excellent Service

I ordered a new sofa for next day delivery over the Bank Holiday weekend and it was delivered on the Tuesday as promised. The delivery driver was very helpful and polite. I have no issues and am very happy with the sofa quality, price and overall service. Highly reccommend.

20 May 2025
Rated 5 out of 5 stars

Excellent

Great communication, I ordered two sofas in the evening and received a courtesy call the following morning informing me of the delivery process. The sofas arrived 8 working days later and were assembled by Furdeco. I’m really happy with them. Great quality and very reasonable price. I would definitely recommend.

22 April 2025
Rated 4 out of 5 stars

We was kept updated as to when te…

We was kept updated as to when te delivery would be. Right on target the sofa arrived. One concern is the covering on the arms of the sofa are loose, and have to be flapped in. I can't understand why.

22 April 2025
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Reply from Next Day Sofas

Dear Nicholas

Thanks for your review. I am sorry to hear the arms are loose on the sofa. We hadn't heard from you, so we assumed everything was ok with your order.

Please call us on 01273 917326 so that we can resolve the issue for you.

Many Thanks
Lee Burridge
Customer Service Manager
Next Day Sofas
01273 917326

Rated 5 out of 5 stars

Excellent Product & Customer Service

I ordered the 3 seater Bonham leather sofa at a very reasonable price. Next Day Sofas answered my queries and their customer service team friendly and helpful. All communication was excellent.The sofa is very comfortable and is great quality. The item was delivered within 8 days of the order being placed. I would highly recommend this company to others !

19 March 2025
Rated 3 out of 5 stars

The delivery people leave a lot to be…

The delivery people leave a lot to be desired,quick rush in ,they put the feet on our sofas crooked,said nothing and left us with all the rubbish,then gone,totally unlike other firms who cannot do enough for us and clean up afterwards.thats all folks!

1 April 2025
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Reply from Next Day Sofas

Dear Mr Green,


Thanks for taking the time to write a review. I am really sorry to hear of your experience with our third-party couriers, This is not the service we expect them to provide and i will give them feedback and come back to you with a response.

Feel free to call me on 01273 917326.

Many Thanks
Lee Burridge
Customer Service Manager
Next Day Sofas


Rated 5 out of 5 stars

Exceptional

Great quality product. Communication was good throughout. Salesman was very helpful, friendly and polite. Item was just as described and was even smarter than in the photo. Very comfortable sofa. Would definitely use this company again and recommend to others.

25 March 2025
Rated 5 out of 5 stars

The person I spoke at the beginning of…

The person I spoke at the beginning of the order was a very knowledgeable person and he gave me lots of points to consider before I decide to place an order. Then the delivery and set up or the assembeliing of the 3 seater was brilliant. The quality is absolutely brilliant for the price I paid. Overall, brilliant product and brilliant service. Well done and keep up the good service

12 March 2025
Rated 5 out of 5 stars

Great products and service

I have placed multiple orders with this company and have been very impressed with both product and service on every occasion.

Would absolutely recommend them.

12 February 2025
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