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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, especially with order management. Reviewers are particularly impressed with the quick response times from the customer service team. However, some customers also noted issues with menu editing, mentioning that the team should improve their understanding of customer requests. A few other people also felt that the company sometimes over-promised and under-delivered, leading to problems with menus, specials, and integrations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team.... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the support agents,... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its user-friendliness and efficiency.... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Next order programme for nearly 2 yesrs now. All corordinstef and Managed by Brad and his Team. An awesome system . Makes ordering easy,record keeping in the back Admin office makes life... See more

Rated 5 out of 5 stars

Great product & in the last 12 months have had zero issues with any aspect of my pos or online ordering issues which takes a massive weight off my shoulders after dealing with some terrible companies... See more

Rated 5 out of 5 stars

I have been using next order software for my busy pizza shop for 3 years now. Next order have simplified operations, with there easy to use Point of Sale, KDS kitchen display and full integration w... See more

Rated 5 out of 5 stars

I had good experience with Next order. There front end interface is great. Our customer were so pleased when launched. There Menu editing team should improve, clearly understanding what the cust... See more


Company details

  1. Software company

Written by the company

Next Order is an all‑in‑one restaurant POS system and commission‑free online‑ordering platform. Our cloud Point of Sale speeds up service, syncs with kitchen displays and keeps stock in check. Guests can place click & collect or delivery orders directly from your own website, while built‑in marketing tools turn first‑time diners into loyal regulars. Real‑time driver tracking, automatic table‑turn prompts and delivery‑partner integrations help you cut costs and boost revenue. Ideal for restaurants, takeaways, independent cafés, dark kitchens and multi‑site groups in Australia, New Zealand and UK.


Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just wanted to give a big shout out to…

Just wanted to give a big shout out to Steven he’s always responsive, helpful, and ready to assist whenever I have questions. His prompt replies, professionalism, and patience mean a lot, especially since I’m new to the business. Highly recommend working with him such a supportive person!

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication, helpful. All the online menu setup and everything is done by next order support team not need spend time updating menu and prices. I just gave them menu and instructions about extras and categories, it was done without myself spending single second.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

I had good experience with Next order

I had good experience with Next order. There front end interface is great. Our customer were so pleased when launched.

There Menu editing team should improve, clearly understanding what the customer requests are. Pushing it to live with out cross checking.

Other than that, very good and easy to work with the team, Especially Harvey. Harvey my Customer service manager, always there when needed. All the best team

4 August 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Next Order was…

My experience with Next Order was great. Their customer service is unparallel. I would give special thanks to Steven and Angus who helped me and still helping me with my POS and website. I recommend their service to everyone who are looking for great POS system with experienced customer support.

24 July 2025
Unprompted review
Rated 5 out of 5 stars

using their system for more than year.

I've been using their system for over a year now, and the experience has been excellent. The customer service is top-notch—always responsive and helpful. Their pricing is also very reasonable, making it great value for money.
Thanks a lot to the whole team, especially Brad, for the outstanding support!

2 August 2025
Unprompted review
Rated 5 out of 5 stars

We've been using Next Order POS at Cafe…

We've been using Next Order POS at Cafe Oliveto for over a year now, and it's been absolutely fantastic. The system is user-friendly, reliable, and packed with features that help streamline our operations—from in-store orders to online and delivery management. Their customer support team is also responsive and genuinely helpful whenever we need assistance.

Highly recommend Next Order to any hospitality business looking for a complete and efficient POS solution. It’s made a big difference for us!

— Cafe Oliveto

30 July 2025
Rated 5 out of 5 stars

Highly Recommended

We have been using Next Order for a few years and it has been a reliable and smooth addition to our hospitality kitchen. Reports are easy to understand and payments come in the day. We have very few issues and whenever any minor things arise their service is impeccable with an immediate reply and sorting things quickly and efficiently

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Steve did an amazing job

Steve did an amazing job, from start to finish process went so smooth and we didn’t have to do much. Steve helped us with QR code and all the little problems that occur during set up. Steve is the person you want to deal with. Absolutely great service and very promptly they work.

30 July 2025
Unprompted review

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