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Next Order Reviews 110

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TrustScore 5 out of 5

4.8

Software company
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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, especially with order management. Reviewers are particularly impressed with the quick response times from the customer service team. However, some customers also noted issues with menu editing, mentioning that the team should improve their understanding of customer requests. A few other people also felt that the company sometimes over-promised and under-delivered, leading to problems with menus, specials, and integrations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and efficiency.... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of the team.... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the support agents,... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its user-friendliness and efficiency.... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Next order programme for nearly 2 yesrs now. All corordinstef and Managed by Brad and his Team. An awesome system . Makes ordering easy,record keeping in the back Admin office makes life... See more

Rated 5 out of 5 stars

Great product & in the last 12 months have had zero issues with any aspect of my pos or online ordering issues which takes a massive weight off my shoulders after dealing with some terrible companies... See more

Rated 5 out of 5 stars

I have been using next order software for my busy pizza shop for 3 years now. Next order have simplified operations, with there easy to use Point of Sale, KDS kitchen display and full integration w... See more

Rated 5 out of 5 stars

I had good experience with Next order. There front end interface is great. Our customer were so pleased when launched. There Menu editing team should improve, clearly understanding what the cust... See more

Company details

  1. Software company

Written by the company

Next Order is an all‑in‑one restaurant POS system and commission‑free online‑ordering platform. Our cloud Point of Sale speeds up service, syncs with kitchen displays and keeps stock in check. Guests can place click & collect or delivery orders directly from your own website, while built‑in marketing tools turn first‑time diners into loyal regulars. Real‑time driver tracking, automatic table‑turn prompts and delivery‑partner integrations help you cut costs and boost revenue. Ideal for restaurants, takeaways, independent cafés, dark kitchens and multi‑site groups in Australia, New Zealand and UK.

Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thanks Steven

He is very helpful and resourceful on my request for the change of account ownership.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Brad was amazing

Brad was amazing! Unlike the previous personal I was dealing with ! He made my issues priority to solve and he did ! Amazing work

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I am incredibly impressed with the…

I am incredibly impressed with the service I received from Ashton. They were professional, knowledgeable, and went above and beyond to help me
update my next order in my store. Ashton patiently walked me through each section, ensuring I understood everything and was comfortable with the process. Their clear communication and willingness to answer all my questions made a potentially stressful task feel easy and manageable. I highly recommend Ashton to anyone looking for assistance with their online store. Their expertise and dedication are truly outstanding.

Thanks
Navin
Papa js Luton

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Next order services are really…

Next order services are really excellent. They helped me alot with the pos system of my business (santino's pizza Preston) . They are really trustworthy and does a great job. Harvey is a very nice person who always helps me whenever I need.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Good Customer Service

The team at Next Order always go above and beyond to help resolve any questions I might have about our POS. The experience of dealing with the team, especially Brad, is made that much better, when you have someone who understands the issue and can manage it from the get-go. He can make something that feels overwhelming, appear straightforward by asking the right questions & providing prompt service.

23 July 2025
Rated 5 out of 5 stars

Next Order has truly transformed our…

Next Order has truly transformed our business with its efficient POS system! It's user-friendly and integrates seamlessly with our operations. The customer support is outstanding, always ready to assist. We've seen a noticeable improvement in sales tracking and inventory management. Highly recommend to any business looking for a reliable POS solution!

24 July 2025
Unprompted review

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