nextt.com.au Reviews 235

TrustScore 3 out of 5

3.2

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Rated 2 out of 5 stars

It doesn’t matter who Nextt hires there is something wrong and can never seem to fix the poor management and lack of communication with both staff and clients.Scheduling: Issues with inconsistent rost... See more

Rated 2 out of 5 stars

Based on the last 6 months, and I have been with Nextt for almost 8 years now, their services toward long-standing clients is garbage. Not only do support workers show up late or not at all, some are... See more

Company replied

Rated 3 out of 5 stars

In the Sydney branch both Monique and Indra are professional. We are blessed to have 2 wonderful leaders who are respectful of both the clients and staff. In return we appreciate there leadership I f... See more

Rated 5 out of 5 stars

I have worked with Casey at Nexxt Suppirtung my sister for nearly 2 yrs , all of her support workers are kind ,Courteous, Caring group of ladies who are all very skilled at what they do everyday, .... See more

Company details

  1. Disability Services & Support Organisation
  2. Home help service agency
  3. Mental Health Services

About nextt.com.au

Written by the company

Since 2005, Nextt has been a trusted provider of disability and mental health support services, working alongside individuals to help them achieve their goals. Our dedicated team of over 1,300 employees serves more than 700 clients across Australia.

Nextt is known for its experience supporting people with complex behaviours, communication differences, and high physical support requirements. We're registered to provide services under government funding bodies like NDIS, icare, LSA, TAC, and NISSQ.

We're in NSW - Sydney, Terrigal to Newcastle, Forster to Coffs Harbour to Grafton. In Qld including Brisbane and Toowoomba. In Adelaide. And across Victoria in Melbourne, Ballarat and Geelong.

Visit Nextt


Contact info

3.2

Average

TrustScore 3 out of 5

235 reviews

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Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Michelle Hayton

Michelle Hayton – there is no passing of judgement at all! I know she just makes my day better every day with her warm and welcoming attitude - no problem is ever too big! She is an absolute asset to our region and to the Nextt group! Thank you for everything Michelle you are appreciated.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Professional, compassionate, understanding

NEXTT provide quality professional services that are truly person centric. As a Recovery Coach and Support Coordinator, I have been highly impressed by NEXTT's approach to tailoring support for people with a Psychosocial Disability and their ability to collaborate not only with individual participants, carers and kin, but also the support provided to their staff. NEXTT are proving to be an emerging leader in the Port Macquarie area for mental health and trauma informed support.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

I recently attended Nextt's NexttDoor…

I recently attended Nextt's NexttDoor networking event. It was one of best networking events I've attended. They had a great range of guest speakers, the hospitality was great and I had the opportunity to make new connections. I'm looking forward to the Nextt one.

28 October 2022
Unprompted review
Rated 3 out of 5 stars

In my experience

In my experience, Nextt is a well organised company whose processes and communications are excellent. The workers who have been with my son have been conscientious and capable. Unfortunately, there has been a high staff turnover which has been unsettling for my son

15 November 2022
Unprompted review
Rated 5 out of 5 stars

Appreciate You Casey Mahu

My five star review, goes without being said. If there was a 10 star rating system, CRM Casey Mahu would receive this without hesitation.

Casey has been by far, in my 3 and half years as a committed Support Worker with Nextt. One of, the most interactive, supportive, empathetic, approachable CRMs at Nextt Brisbane office.

Casey always goes above and beyond and communicates effectively with our participants, their families and us as Support Workers.

Her communication messages are always received and understood with clarity and purpose.

Appreciate you Casey😊. Thank you, for all you do for our participants and their families.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Nextt has been a great company to work…

Nextt has been a great company to work with.

Scheduling team always been very helpful and understanding when you need change your roster due to family commitments or in an emergency situation. Very much appreciated Alison and Sharna!

Casey Mahu is the main person I work with and one of things that I really enjoy working with her is she is VERY APPROACHABLE.

She also communicates effectively with us as support workers in regards to any changes in a client’s plan/situation or changes in a policy, she make sure the message is received and understood with clarity and purpose. THANK YOU

16 November 2022
Unprompted review
Rated 4 out of 5 stars

I really enjoy working with my clients

I really enjoy working with my clients. I find getting up every morning exciting. It's great to be able to build professional relationships. It's a rewarding job to help others. I'm a firm believer in the saying, you reap what you sowe, helping others rewards me in so many ways. Ive been working for NEXTT for over a year and it's been a positive experience.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

It was a pleasure to attend the…

It was a pleasure to attend the Nextt-door NDIS Provider networking event, hosted by Angela Mellors. Thank you for organising such a professional, informative information and network session. Can't wait for the next one!

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Positive feedback on Nextt

Professional and cooperative staff make Nextt a reliable and effective company. Communication is prompt and smooth. Information is accessible and clients' details are neatly and properly documented. Regular training is given to staff and this helps clients to receive the service required. All in all, being Nextt family is really advantageous.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Nextt have a very experienced team of…

Nextt have a very experienced team of support workers, Casey my contact goes out of her way to accommodate me with my daughter's requirements.
My daughter looks forward to her support each week this in turn takes a lot of pressure off myself, keep up the good work.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Experienced staff

Nextt are doing well with their staff, very experienced and know what to do when needed. They are also good for companionship and company when you need a little advice.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Happiest worker

I have been with Nextt for nearly a year and I have absolutely loved every minute of it. all the staff in the office have been so kind and accommodating to me and when I had an operation I was checked on alot to see how I was. I have nothing but praise for this team they are honestly so great to work with.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

I have been with nextt nearly 2 years

I have been with nextt nearly 2 years. Marrissa has been amazing. Anytime I have a problem she has helped me. Marrissa is easy to talk to and professional. I have never had any problems. I enjoy the clients I support.

16 November 2022
Unprompted review

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