Nexus Reviews 

absolute shocking service. Metros are always late & cancelled frequently. You pay for a monthly pass & they dont activate it for about 5 days sometimes. Its costing me £8.70 a day to travel as they have not activated my pass, even though its showing as "active" in my account.

Onest be is first time working with Nexus they work romanian style 🇷🇴 gipsy you up little by little
At induction in agency put one price after at factory going down jut catch you . Good luck people but first in tell them send you txt msg for confirmation what is rate . Bulangii una zic si alta fac

Without going into too much detail they are a total rip off and will do everything they can to get money out of your pocket, service is awful and unreliable and staff are useless jobsworths.

Charge u a fortune to constantly take them off, and not put bus replacements on meaning u either have to set off much earlier or get ur self lost if you don't know how the buses work

Went to get a weekly pass for a new job start and the machine spat out the wrong weekly ticket. I asked an inspector for help and he said i had to phone the number on back of ticket or buy another ticket. He acted like a proper prat, I didn't have any other money to get to my new job so they cost me a job start. Put in a complaint and they started an investigation into the ticket machine? Are you serious, they could have either changed my ticket on the day or refunded me asap. But no. they prolonged the pussy footing about and i didn't get a refund because they're utterly disgraceful and i hope in the future their company falls into public hands. Pathetic at its best.

It's usually fine in the mornings. Evenings are ridiculous. Had to walk 3 miles the other night in the rain and get a taxi for the rest of the journey. The app shows scheduled times and not real time information. You end up waiting for ages. Kids causing havoc most of the weekends. They show antisocial behaviour including vaping and drinking.

Years ago, I praised the Metro. The service was reliable and offered great value for money. However, the last time I used it in 2019, the service had become unreliable and prices had shot up dramatically.

I stopped using the Metro completely when mask mandates came in. Personally, I cannot tolerate wearing face masks for long periods of time because they induce in me a feeling of suffocation.

So I've said goodbye to the Metro and also to a way of life. It's very sad, but I don't think the Government or the private company who runs it actually cares.

Another day, another set of cancellations. Caused nightmare journey by car at last minute this morning. No-one’s fault obviously, safety first. Just can’t understand why there seems to be no planning in clearing the potential problems that cause the endless delays and cancellations weekly. The commuters are bottom of the priorities for this service, awful experiences weekly at the moment.

Never runs to schedule. Trains always delayed. If you need to guarantee that you get to work on time, then you should l find an alternative method of transport

The worst service I have seen in my life every day I get late to work , I have never seen running at the right time , I have suggest to the this bad service to remove the time table and just say we are running when we want .

Service for the metro is utter crap A don’t blame people when they bump it. utter joke 12 hour shift waiting 15mins for the metro to be booted off the next stop and then having to wait 26 mins sort your deal out or put down the ridiculous cost of tickets

Don't complain when you are harrassed, threatened, treated in an unprofessional manner or approached and spoken to whilst their staff are breaching COVID restrictions. Nexus will not hear your full complaint, they will close it down at earliest convenience and assume you have no evidence and the staff will be protected by their mates/manager. I advice any interaction with any Nexus staff to have witnesses or a video recording to make nexus listen to your complaint in future and inform them you have this evidence at earliest convenience so they cannot close the complaint down.

Metro over three years looks dirty, scruffy even thru the covid 19 pandemic were hardly ever cleaned, chavs get on @Pelaw station from South Shields and start to cause bother, begging for spare change, starting fights outside the metro carriage, drunks hanging around central station begging for spare 60 pence.