Nordisk Film Biografer A/S Reviews 

2,819
TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

Action scenes in Odysseus WAY too loud! I literally had my fingers in my ears during the action scenes because it was just so shockingly loud. I actually have some hearing loss, and this was still WA... See more

Company replied

Rated 5 out of 5 stars

Overall good experience, love the teddy bears, the decoration, and the new front seats. The fangalla was a bit underwhelming though, as I thought we would would be able to get a beer and a cola each,... See more

Rated 5 out of 5 stars

Renovation of the movie theatre in Aarhus C is outstanding! I was shocked by wonderful retro-ish atmosphere of the cafe and the seats in the movie room are absolutely out of this world. We watched mov... See more

Rated 1 out of 5 stars

Everything is 5 star - great seats, great service. But, the app and website when buying tickets is the most frustrating experience I have ever had. 9 out of 10 times something does not work - can't... See more

Company replied

Company details

  1. Cinema

Written by the company

Nordisk Film Biografer er Danmarks største biografkæde med 23 biografer og ca. 20.000 dejlige bløde biografstole! Hvert år tager vi i mod ca. 6 millioner biografgæster i Danmark. Alle biograferne er udstyret med den bedste og mest moderne teknologi, som er med til at sikre, at filmoplevelsen er helt i top. Derfor kan du selvfølgelig i Nordisk Film Biografer se film i digital 3D, 4K og 48 billeder i sekundet. I flere af vores biografer, har vi ligeledes udstyret alle sale med toplækre luksusstole, hvor du selv kan indstille din stols fod- og nakkestøtte.


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3.9

Great

TrustScore 4 out of 5

3k reviews

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No recent history of asking for reviews

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3.9

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(2,819)

646 reviews in the last 12 months

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Rated 3 out of 5 stars

SOUND PROBLEMS

Went to a special showing of "Home Alone". The sound was so low, it was almost impossible to hear the dialogue. At times it sounded like MONO, and the quiet sound was coming only from the central speaker. I thought that it was one of those 4K Remastered experiences, but it sounded like you played an old version, which was not ready for your system.

2 December 2023
Unprompted review
Nordisk Film Biografer A/S logo

Reply from Nordisk Film Biografer A/S

Hi Konstantin,

Thank you for your review.

I'm sorry to hear that your experience with our showing of Home Alone wasn't good.
You are always welcome to contact my colleagues at the cinema, so they can look in to it right away, or contact them if you have a similar experience.

I hope we get to welcome you another time

Kind regards,
Louise
Nordisk Film Cinemas

Rated 4 out of 5 stars

Entire experience @ Fields NF Biograf is always good

Good relaxing seats and the entire experience is always good in Fields NF Bio.

29 October 2023
Unprompted review
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Reply from Nordisk Film Biografer A/S

Hi!

Thank you for the fine review, and for appreciating our seats. We love to hear from pleased guests :)

Have a nice day!

Best regards,
Ida

Rated 5 out of 5 stars

Cosy and intimate

My friends and I enjoyed a movie here, and it was a wonderful experience for all of us. The theater was cosy and felt intimate too. The staff were welcoming and helpful to explain, as it was our first time at Palads.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Nothing to complain about

Nothing to complain about.

Honestly everything just went smooth. I bought a ticket for myself, then a friend of mine bought one for me too, the refund went flawless.

Here in Lyngby they have a nice selection of treats to eat/drink during the movie and very comfortable seats. The staff is super nice. Everything is just the way it is supposed to be.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

The service is great

The service is great. The theatre is also amazing and the space is why nderfuk.

11 July 2023
Unprompted review
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Reply from Nordisk Film Biografer A/S

Hi Heleny,

Thank you for your review.

We are glad you were happy with the service and that you thought our cinema was wonderful.

Have a nice day.

Best regards
Ida
Nordisk Film Biografer

Rated 5 out of 5 stars

????

😳😳😳😳😳😳😳😳😳😳😳😳 Ups

1 July 2023
Unprompted review
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Reply from Nordisk Film Biografer A/S

Hej Johnny,

Vi er ikke CinemaxX på Fisketrovet men Nordisk Film Biografer, og har derfor intet med dette at gøre.

Du skal kontakte CinemaxX på den her :-)

Mvh
Amalie, Nordisk Film Biografer

Rated 5 out of 5 stars

Imperial Bio is the most complete cinema package in the Nordics

Imperial Bio is the most complete ultimate cinema experience for me in Copenhagen. While it lacks the tall aspect ratio and closeness to the screen of IMAX, it more than makes up for it with its incredibly impressive spatial audio system that makes everything sound exciting while adding tons of 3D layers to the movie. Sounds don't just come from different directions around you, but also add height to it and sound as if they were coming from precise points in 3D space.
The screen is also enormous, incredibly bright and colorful. The seats are also reclinable, which makes for an extremely comfortable experience.

Even the lounge area before entering the movie theater itself is quite wide spacious and clean, perfect for gathering all your friends before the movie starts.

13 June 2023
Unprompted review
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Reply from Nordisk Film Biografer A/S

Hi Anchel.

Thank you for your great review of Imperial.

We're really pleased that you've taken the time to leave these kind words.

It warms our cinema heart that you had a fantastic experience, where both sound, screen, and seats just work perfectly. These are definitely factors that contribute to the complete package when going to the cinema.

We hope that we can welcome you to a good film in Imperial soon.

With kind regards
Ida
Nordisk Film Biografer

Rated 5 out of 5 stars

Super god biograf og venligt…

Super god biograf og venligt personale, som er udadvendt og smilende - Næstved

27 May 2023
Unprompted review
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Reply from Nordisk Film Biografer A/S

Hej Rune.

Tusind tak for din fine anmeldelse.

Jeg er glad for at høre, at du har haft en god oplevelse i vores biograf i Næstved.

Vi ser frem til at byde dig velkommen igen.

Hilsen Emily, Nordisk Film Biografer

Rated 1 out of 5 stars

Terrible movie selection

Terrible movie selection. Get your defecation together

30 November 2021
Unprompted review
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Reply from Nordisk Film Biografer A/S

Hi Johannes,

Thank you for your feedback.

We are sorry that you don't like the movies we show. However, we choose the movies we think most people would want to see. This means, that really good but arthouse movies will not find their way to our cinemas. We focus on showing a broad range of movies, so there is something for everyone. On the other hand, Hollywood has a tendency to send out movies within the same genre, and as we do not have the biggest decision in what movies should be made, we can only show the movies that are available.

I hope, however, that you will find a movie that you like.

Have a nice day :-)

Best regards
Kirsten
Nordisk Film Biografer

Rated 1 out of 5 stars

Poor refund policy

They have poor customer service when it comes to tickets and refunds. I bought tickets online to a showing but could not make it due to illness, so I called their customer service line to get a refund. But because I didn't buy them through a bioplus profile, I have to physically go into the cinema to get a refund before the showing. Poor ticketing and refund policy. I must say, especially when you consider the Covid circumstance.

23 October 2021
Unprompted review
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Reply from Nordisk Film Biografer A/S

Hi Chip,

Thank you for your inquiry.

According to our payment terms a refund of tickets must be at the cinema before the movie starts.

Do you have the opportunity to call us and elaborate on your experience with the poor customer service? From here we can examine what should have been agreed.

You can call us at 70131211 all day at11:00-20:00.

Best regards
Nadia
Nordisk Film Biografer

Rated 1 out of 5 stars

What is this BIO card??

What is this BIO card???
10 times I tried to buy a ticket from your website and I can't pay unless I put in my BIO card number. I don't have one and I don't need one. I just one a movie ticket.
And there is no option where you can mark that you do not have one.
Why do you make it so hard for people to get some movie tickets?

***
Update after the response:
Instead of telling people how to click on a button, you might wanna check with your BACK-END team. You clearly have a bug that stops people from buying tickets.
I tried again after your response and still doesn't work.

13 May 2021
Unprompted review
Nordisk Film Biografer A/S logo

Reply from Nordisk Film Biografer A/S

Dear Daniela,

Thank you for your feedback.

You only need to click on the BioPlus card if you have one.

Below the BioPlus you need to tick the box for the preferred method of payment. For example credit card or Mobile Pay. When done that, you click FORTSÆT, and finish your purchase.

If you have problems next time, then conctact our support on telephone 70131211. We are open all days from 11-20.

Have a nice day

Kirsten
Nordisk Film Biografer.

Rated 1 out of 5 stars

What is this new travesty around…

What is this new travesty around Nordisk Biografer? The lack of possibility to reserve tickets has been discussed here as many one star reviews demonstrate. The intelligence insulting excuse of many people not picking up the tickets does not hold water.

So, ok, let's buy a ticket. Go to kino.dk, find the movie and the cinema, choose the seats and press buy. Now it all gets cancelled and it takes me to nfbio.dk where I cannot use my kino.dk account. Fine, I'll make a new one. But, in order to make an account it requires me to accept the condition that I can get spam (email, sms, whatnot) with various offers. One simply cannot make an account without accepting this. This is where I draw the line.

This is the age of never cheaper large TVs, never cheaper projectors, and never more accessible vast amount of content through streaming services. Better than cinema experience, but at home is within reach for many people. Instead of fighting to fill the empty cinemas with ever improving customer services, Nordisk Biografer resorts to this parody of a business model.

12 November 2019
Unprompted review
Nordisk Film Biografer A/S logo

Reply from Nordisk Film Biografer A/S

Dear Gojko,

Thanks for your time and review.

The reason why you can't reserve tickets, is that about 40% of reservations didn't got picked up.

Kino.dk is not our website. Our website is www.nfbio.dk and it is possible to buy tickets without making and account. You have to choose the option "uden profil" which means buy without login.

You're welcome to call us at 70 13 12 11, and get help with buying tickets, without login.

I'm sorry that you have a bad experience with us, and apologize.

Have a good day.
Amalie
Nordisk Film Biografer

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