NH Hotel Group Reviews 

We stayed four days at the NH in Paris at the Gare de L'Est. This was certainly one of the most unpleasant hositality experiences ever, worldwide. Nobody from NH informed about construction work in the hotel, nobody enlightened us to the fact that there isn't a service elevator and all the construction needs to use the ONE elevator going to the upper floors, condensate from the A/C ran into the cabinet and soiled our clothes, and the worst: The rude and incompetent check-in, check-out staff! Navarra Hotels? Never again in my lifetime!

We stayed at the NH Porto Jardin Hotel and the staff where very helpful. We had a superior room which was very clean and spacious. The room was at the back of the hotel so very quiet. The breakfast had a great variety of food to suit everyone. The access to Porto central was a 10 minute walk. The tour buses just around the corner and the Vehicular, such a good position to explore the city.

What we booked and asked for was three single beds. We got a double bed and sofa bed. When I showed the staff my request and their response, they shrugged their shoulders. No care in the world to three 60+ men. My bach aches and so does my colleagues. Had they responded with, sorry no triple room with single beds available, we could have booked elsewhere where. But no. They were happy to take our heard earned money and give us a room with no air conditioning. Apparently only the super duper rooms have air conditioning. Wonderful. Staff at reception are rude and uncaring. The hotel carpets seem as they have not been hoovered for ages or washed. I have photos of cigarette but on the floor not cleaned since the first morning. Not happy at their attitude or Expedia for again failing in their jobs. Other hotel sites are much better and I will probably never use Expedia again. This attitude does not suit the company and they need to change. They could have given a single room with no cost, but they chose not to and wanted to charge. Again, happy to take our money and then show this crass attitude when we turn up. All the evidence is with me and this will be taken further. They can keep their normal replies of sorry to hear about your trip , we will do better. BS. There is a contract and that was broken by this hotel chain. Not happy at all and will probably have to take medicine for the back aches.

Excellent service, excellent hospitality, very clean and comfortable. I would recommend this hotel to anyone around the world.

Hotel in Palermo on busy motorway , dual carriage. Air conditioning didn’t keep the room cool but we couldn’t open the windows due to the deafening sound of traffic.( Sea views are the only thing referred to with regard to the hotels situation.) The room temperature became a major problem. Swimming pool closed at Easter despite beautiful weather, this was very disappointing. There is no access to a beach at the other side of the motorway.
Otherwise, staff very helpful and friendly , spotlessly clean rooms , design and lighting soft and subtle. Breakfast good.
Unfortunately, the over heated room and swimming pool closure were major issues and ruined our vacation.

Just back from business trip with my husband and daughter. Stayed at NH Collection Hotel Köln Media Park. Had a very nice stay, good hotel, very clean.Good location, 15 minutes walk from town centre.
Lovely soft pillows which I rarely find at hotels. Only negative thing I can say was the room was so warm at night, couldn't open the windows. Great selection at breakfast. Staff couldn't have been more helpful, especially John, he helped us with everything, where to eat, where to go, what to do, he really made us feel welcome and at home. He was so nice and friendly, like family. 20/10 ..If we ever go to Köln again we will definitely stay there again.

We booked the hotel via Booking.com, but 24 hours before our stay, my friend got sick with flu A. We tried to cancel and request a partial refund with a medical certificate, but they declined. Fine.

We then attempted to change the dates to avoid losing the entire amount. Although there was availability on Booking.com for the following week, and despite making two calls—one to the hotel’s reservation center and another to the hotel itself (both of which hung up on me mid-conversation)—they claimed there was no availability!

Can you explain why Booking.com’s system showed availability while the hotel said otherwise? The person who got sick is a mother with a child, and this trip was a gift for her, flying all the way from Washington. It’s very disheartening that businesses see us only as numbers and money, showing so little kindness to people.

“I am extremely disappointed with my experience at NH Collection Copenhagen. Despite having sufficient funds in my Danske Bank virtual card, it was not accepted, and I was told a physical card was required. This is an outdated request, and I have never encountered such an issue before. Additionally, I was not allowed to check in until my wife arrived, which caused unnecessary inconvenience. The staff’s response was dismissive, offering only to cancel my booking without any real resolution. For a five-star hotel, this service was far below expectations.

This experience aligns with other guests’ feedback, highlighting issues such as poor management leading to service failures and inadequate customer service. Such recurring problems suggest a systemic issue within the hotel’s operations.

In contrast, other five-star hotels typically offer more flexible solutions in such situations, such as allowing early check-ins, offering alternative payment methods, or providing immediate assistance from management to resolve issues swiftly. This type of customer-centric service is expected at a high-end hotel.”

„Hund willkommen“: We would strongly advise anyone traveling with dogs to an NH hotel (in this case Jerez) to have the additional costs confirmed in advance. We asked by email what costs would be incurred for two small dogs weighing 6 and 8 kg each - the written answer was that dogs up to 25 kg are allowed and it costs 25 euros. These 25 euros were verbally confirmed to us at check-in: for both dogs! On the bill it looked different: the amount had been doubled and we had to pay 50 euros per night for “14kg dog”. We should contact management - which we did by email: there was no response to two requests for clarification. A hotel chain that offers such disguised price increases as an unpleasant surprise for its guests will definitely never see us again: 50 euros for two puppies is disproportionate and brazen, we are more than annoyed.

On our first morning, there was a loud noise coming from the radiator, resembling the sound of a drill machine running in the room. We reported the issue to the reception, and they assured us that they would either fix the problem or change our room within the day.
When we returned to the hotel later that evening, no one mentioned anything to us, so we assumed the issue had been resolved. However, around 11 PM, the same noise started again. I called reception twice, and both times they promised to address it. After 15 minutes with no action, I went to the reception in person and explained the problem again. I even showed them a video of the noise.
They then informed me that the hotel was fully booked and there was nothing they could do. One staff member from reception came to the room with me and promised they would "find a way" to resolve the issue. However, no one followed up. I ended up waking up every hour during the night because the radiator took 15 minutes to stop making noise each time it started again.
The next morning, I went back to the reception, and they finally agreed to change our room. However, it became clear that the night staff had lied about the hotel being fully booked and about fixing the issue.
This experience was incredibly frustrating. The poor customer service and lack of honesty were unacceptable. I will not be staying at your hotel again.

We really had a great time at nh milan the room was very beatiful and very comfortable with a very big tub we had a nice terace and the infinity pool from the hotel where you can see under youre feets is stunning

The hotel is fine, not great, but who in this day and age does not understand that many have respiratory issues triggered by chemical perfumes. The NH in Salamanca Spain has diffusers emitting heavy perfumes in every entry and the whole lobby. Because of the hotel design it drifts into upstairs hallways. The minute we stepped in the door my husband’s lungs shut down and everyone in our group had trouble breathing. This has ruined our stay. We asked if it could be suspended or at least lowered but were told it was “required”. Every time we hustle as quickly as possible through the lobby my husband ends up with serious breathing problems for an hour until it clears. The entire visit had to planned around trying to avoid the lobby as much as possible.

This is a 4-star, soon to be 5-star NH hotel. When you stay at a hotel like this, you expect better than average service. Hotel was beautiful, breakfast great, initially staff was polite and helpful. I stayed only one night here and initially it was fine, check in was quick and efficient.

In the morning as I was showering/changing preparing to depart, I stepped into the room from the bathroom and because it was cold, I closed the bathroom door to keep the warmth inside. I got coffee and turned to open the bathroom door and it was locked. All of the clothing, my makeup, hairdryer, and 2 cell phones were now locked in the bathroom with no ability to unlock it. The room had no telephone. I put a coat over my pajamas (which was all that was left in the suitcase) and went to the lobby with wet hair, no makeup and extremely humiliated which was even worse when the elevator stopped to pick up additional guests on the way to the lobby. I quickly explained the situation to reception and she called maintenance to the room. Johan showed up about 5 mins later to assess the situation. He quickly said he had no keys to unlock the bathroom door because the hotel was being renovated to change to a 5-star hotel and they changed the doors, but left the old locks and did not leave keys with maintenance. I found that utterly ridiculous! He returned 10 mins later with a huge ring of keys and nothing worked. He left again and returned 10 mins later with large tools saying he had to break the door lock off in order to get the door open (see pics). We are nearly 45 mins into this debacle at this time. It took him 10 more mins to literally rip the handle off the door and use a screwdriver to turn the lock. Although Johan was my savior, the fact that a 4-star hotel had to do this in order to open a door is unacceptable. He told me to ask for a comp night, I agreed. Upon checkout (now an hour later than anticipated), I spoke with reception (who initially called maintenance) who looked at me like I had 2 heads and said nothing or offered nothing. I asked to speak with a manager (my mistake for not getting her name) who insisted “your stay was great until this happened and we took care of it immediately. I can’t offer you a refund because you used Booking.com and not our website. I can offer you 20% discount.” I asked if 20% was the standard for complete humiliation of a guest...she just stared at me. I asked again for a comp night (only about $200), she denied so I informed her I would bring a complaint against the hotel with booking.com to which she replied “we accept all reviews, good or bad.” I informed her a complaint was different from a review…she completely blew me off and walked away from the front desk. I filed a complaint and booking immediately went to the hotel asking for a refund, the hotel said no, so booking said no. COMPLETELY UNACCEPTABLE that others decide what your humiliation is worth…and the hotel NEVER gave a 20% discount…I got NOTHING but attitude from them after this incident. Given this, I would NOT recommend this hotel because service is EXTREMELY important and when YOUR HOTEL humiliates a guest (in public) and does nothing to rectify it, they deserve a black mark. I’m quite certain I’m not the only guest who has been humiliated or blown off. I would NEVER stay here again…service is everything and this property is lacking!! BUYER BEWARE!!

Stayed in their Colombo hotel in April and had nearly £1400 stolen from my room by their room boy. The hotel treated me like absolute dirt and refuse to give me my money back. The boy was in my room to “turn down” without my permission, less than an hour after I checked in. He admitted handling my purse but apparently “he’s a nice boy”. I spent two days in a Sri Lankan police station but nobody spoke English. The hotel head of security tried to bully me and it was all the worst experience of my life. I’ve been fighting for over 6 months to get my money back, but the hotel refuse to talk to me. AVOID AT ALL COSTS!!!!!

NH PISA
We stayed here for three nights.We were given adjacent rooms which was perfect for the family.
The hotel is ideally located opposite the train station, ideal for trips to Florence etc and only 5 minutes from the airport.
It is a modern hotel.
Clean room and comfortable beds.
Bathroom was good
The breakfast buffet was lovely with lots of variety.
The staff were very helpful
The air conditioning was good
Good sound insulation from outside noise

The only negative items were:
The hall carpet was a little stained , but clean
There was mould in the grouting and sealant around the bath. This could easily be sorted/ replaced / cleaned
Limited tea selection in the room which , along with the small milk cartons, was not replenished over the stay.
No English tv channels

Beautiful hotel in quiet area but easy walking to centre Milan.
Staff friendly, helpful and polite
Food excellent and rooms modern and clean
Thanks x
Alfredo was particularly helpful😁

I really like the hotel and recommend it for a place to relax . I enjoyed Cole and his great service !

I received great service from Cole at the NH hotel . I am enjoying my stay !

One star because the room in Naarden was satisfactory. Zero stars because they accepted my booking via an unsavoury online vendor. And were then unable to assist me in addressing the situation. Why does NH partner with such a company?

They are only getting one star because it won’t let me give 0.
Stayed at the NH Budapest City hotel. Had bed bugs, which was confirmed onsite by their head of housekeeping. The hotel offered a full refund, which was never received. I have emailed the hotel several times, but not received a response.
The hotel also wouldn’t pay for medication costs incurred as a direct consequence of their bed bugs. They also wouldn’t compensate for clothes that needed to be purchased as a direct consequence of the bed bugs.

The whole experience with this hotel has been ridiculously disappointing and wouldn’t advise anyone to stay here.