NH Hotel Group Reviews 

Breakfast 4 star
Room 3/4 star
Wifi Intermittent
Evening meal Atrocious
Reception Unsatisfactory
Bathroom: 07.50 - no hot water!
Because I was waiting for a flight, the evening receptionist kindly offered us the right to delay our departure from the rooms the following day by 2 hours. When we took the hotel up on the offer, the daytime receptionist went into a very rude denial and insisted on charging us.
I would not use hotels in this group again.

Aweful experience and aweful staff.
The window in our room was broken. There was directly contact to outside. The costumer could be more not intersted.
4 Stars - not even close.

This is the answer the hotel gave me:

Beste Ali,

Zie mail hieronder betreft klacht van Kamer #320. De mevrouw die zo tekeer ging tegen David in de lobby. Ik weet niet of je daar nog wat van kan herrineren?

Gr.

Lucandy

We stayed at NH in Milan and Florence and they were AMAZING!!! Clean, smelled great, superb customer service!! Will for sure revisit!

I booked this hotel (NH Brussels Louise) for a work trip and was very dissatisfied for the following reasons:

1. It was way too expensive. I stayed 4 nights, first night was €120 approx and it grew in price, €450 for the last night. It was absolutely NOT worth the money.

2. I didn't sleep for two of the nights due to roadworks that went on ALL night. I tried to ring in the night to complain and reception had turned the phone off so guests could not contact them. My colleague who was staying in a different room went down and found someone to complain to. The staff member said he would try to find my colleague a different room, but never got back to him. The hotel offered no apology or no compensation which was disgraceful.

3. The WiFi was rubbish, it was so unusable I had to use a hotspot on my phone for Internet access.

4. The aircon didn't work. It turned on and was very noisy, but didn't actually provide any aircon whatsoever.

5. The room was basic and a bit grubby and didn't smell great.

6. There was a power outage one of the nights and I was left in the dark.

7. The staff that I encountered were impatient and unsympathetic.

8. The breakfast was very basic and of course way over priced.

I have actually recommended that my company take this hotel off the list of approved hotels for travel. One of the worst hotels I've stayed in for a while.

Had a great stay in the NH Budapest. Great location, clean, well equipped. Faultless, silent aircon was brilliant given the 33 degree heat outside. Breakfast good, not great, but difficult to nit-pick. Staff were charming, well presented and the manager seemed genuinely interested in how we were enjoying our stay. Highly recommended.

There are so many fantastic hotels out there today - give them you money instead of these rude con-artists.

It’s bad enough that a “5 star” hotel in 2019 doesn’t have aircon. Made worse by the fact that they claim to have it when booking and then not owning up to it. Especially taken aback by the petty and vindictive behaviour of the general manager.