NHG Homes Reviews 

323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, clear, and supportive throughout their journey, making interactions pleasant. People frequently highlight the exceptional customer service, noting that agents are knowledgeable, patient, and always available to answer questions. The overall service is often described as smooth, well-managed, and professional, making complex processes easier. Reviewers appreciate the quick response times and smooth user experience, feeling well-informed at every stage. Agents are often commended for their dedication, going above and beyond to ensure a stress-free process and providing clear communication. This commitment to guidance contributes to a highly positive and reassuring experience for people.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the professionalism,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication, highlighting... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase. They were helpful, clear in their communication, and kept everything... See more

Rated 5 out of 5 stars

As a first-time buyer, the process has been overwhelming at times. Dereck from NHG Homes made everything feel far less complex. Even though I’m still in the journey, he took the time to explain things... See more

Rated 5 out of 5 stars

We have met @Shreya Vyas during our process to buy a property at Lampton Parkside. We are really impressed as her communication was clear, prompt, and professional throughout our interactions. She ans... See more

Rated 5 out of 5 stars

Our experience applying for shared ownership with Sales Manager Shreya was amazing! She guided us on every step and made us feel comfortable She was very hands on with our queries. She was approachabl... See more


Company details

  1. Housing association
  2. Property management company
  3. Property Developer

Written by the company

For anyone, the process of buying a home in London, is a series of trade-offs. It can lead to scenarios you never dreamt you’d consider – forget the second bedroom, consider an unknown neighbourhood or even leave the city altogether. NHG Homes is the partner you’ve been looking for to help you navigate the array of choices, make compromises you’re comfortable with and find a home you deserve in the city you love. Our homes and developments are designed to a high specification, made achievable through the wide range of financial options we offer – from shared through to outright ownership. Always within reach of the city centre, reflecting the unique neighbourhoods they are part of and built for the people who make this amazing city what it is. It’s our home and we want it to be yours too. With NHG Homes, it can be. Choose London. Notting Hill Genesis is one of London's leading housing associations, managing over 66,000 homes across the capital and building thousands more our vision is a to provide homes that build a better place for all. The profits of homes sold by NHG Homes are invested back into the community, supporting services and developing more homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(323)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience with Iram

Great experience with Iram, who assisted me with the purchase of my flat. She was friendly, accommodating, responsive, kind and always attentive and on time. I had a brilliant experience with my purchase also because of her. She made the whole experience hassle free!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Sharya for your great help

Thank you Sharya for your great help, Sharya was attentive and helpful, I'm in the middle of purchasing my new flat and I can't thank you enough for making my first experience of buying my new flat easy, I'm so excited.

21 December 2025
Unprompted review
Rated 5 out of 5 stars

Shreya

Shreya was for sure the best part of my experience finding my dream flat. Since the first day I started viewing my options she was not only so professional but she was also very kind and patient. Initially I liked 2 flats and she was able to do a second appointment so that i could make up my mind and even then she was friendly and ready to answer all my questions. She is a great asset to the company , you can tell she does the job with passion and honesty

16 December 2025
Unprompted review
Rated 5 out of 5 stars

The communication & customer

The communication & customer
service was excellent, & I was very impressed with the properties I viewed, exactly how it was on the website. I would definitely recommend NHG Homes

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Shreya Vyas @ Lampton Parkside

We have met @Shreya Vyas during our process to buy a property at Lampton Parkside. We are really impressed as her communication was clear, prompt, and professional throughout our interactions. She answered all our questions and provided insights that helped us to make a well-informed decision. She made the initial buying process feel personalized and focused on our needs. She genuinely listened to us and with her in-depth knowledge in the NHG housing, the process went smoothly. She kept us informed every step of the way. Her timely responses made the process much smoother.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Shreya was informative, professional, and knowledgeable. Thanks to her a lot of the stress of finding and moving into a new home was removed. Couldn't have asked for better.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

I had an overall great experience

I had an overall great experience working with Dereck on my new home. From start to finish, he was professional, helpful, and easy to communicate with. Any time I had a question or ran into an issue, Dereck was always easy to get ahold of and quick to resolve the problem. His responsiveness and willingness to make things right made the entire process much smoother. I appreciate his dedication and would happily recommend him to anyone looking to buy a home.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Shreya was extremely helpful and gave…

Shreya was extremely helpful and gave us detailed shared ownership information, even though we walked in without an appointment. As first-timers, we really appreciated the time and attention she gave especially taking us around the site in such bad weather. Great experience!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Shreya from NHG Homes was absolutely…

Shreya from NHG Homes was absolutely amazing throughout my London property purchase with Fitdy. She guided me clearly, handled everything smoothly, and made the whole process stress-free. Truly dedicated, supportive, and professional. Highly recommended!

21 November 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Shreya…

We had a great experience with Shreya from NHG Homes service throughout our apartment purchase. She was patient, knowledgeable, and very supportive at every stage. We truly appreciate her assistance. Highly recommended😊

~ Amit & Binita

4 November 2025
Unprompted review
Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, the process has been overwhelming at times. Dereck from NHG Homes made everything feel far less complex. Even though I’m still in the journey, he took the time to explain things, and I never once felt rushed. He really grasped the idea of what exactly I was looking for. After viewing many properties and having some mixed experiences, it felt he really has that ability to genuinely speak my language, which makes all the difference when making final decisions.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I completed the purchase of my new home through NHG and couldn’t be happier with how smooth and well-organized the entire process was leading up to completion; everything was handled with professionalism. A huge thank you to Iram Malik and Steven Lam. It was a pleasure working with them. Iram was patient, supportive and always available to show the properties repeatedly under my request and answer my questions. Steven Lam explained everything clearly and his guidance helped me to understand the steps for a smooth settling in

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Buying with Steven was an amazing and…

Buying with Steven was an amazing and pleasant experience. He explained everything simply and thoughtfully. He was always available and I feel he never took a break as It felt I could always get hold of him. Even after collecting our keys we had a small issue with our parking spot which he went above and beyond to solve. Less than 12 hours later all was rectified and we're very happy with it all 😊

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Really good experience for a first-time buyer

I recently bought my new home through NHG, and I couldn’t have done it without Samuel. It's been fantastic to work with him. From start to finish, he was patient, supportive, and always available to answer my many questions. Samuel suggested I take a look at a two-bedroom property, and he was absolutely right, it turned out to be perfect for me. Thanks to his guidance and great advice, I now have a place I’m proud to call home. I would highly recommend Samuel to anyone looking to buy a property.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional support from Steven!

Steven Lam was absolutely fantastic—knowledgeable, supportive, and always welcoming. His positive outlook kept my spirits up throughout the shared ownership process and moving ,making a potentially stressful experience much easier. He explained everything clearly, supported me every step of the way, and went above and beyond. When I faced a difficult situation, he acted swiftly and effectively, showing real care and dedication.

15 October 2025
Unprompted review

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