NHG Homes Reviews 

323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, clear, and supportive throughout their journey, making interactions pleasant. People frequently highlight the exceptional customer service, noting that agents are knowledgeable, patient, and always available to answer questions. The overall service is often described as smooth, well-managed, and professional, making complex processes easier. Reviewers appreciate the quick response times and smooth user experience, feeling well-informed at every stage. Agents are often commended for their dedication, going above and beyond to ensure a stress-free process and providing clear communication. This commitment to guidance contributes to a highly positive and reassuring experience for people.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the professionalism,... See more

Response time

Reviewers consistently express satisfaction with the promptness and efficiency of communication, highlighting... See more

User experience

Customers consistently note positive experiences with user experience, with many describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Priyesh from the sales team, and Steven and Jack from the completions team, were great throughout our shared ownership purchase. They were helpful, clear in their communication, and kept everything... See more

Rated 5 out of 5 stars

As a first-time buyer, the process has been overwhelming at times. Dereck from NHG Homes made everything feel far less complex. Even though I’m still in the journey, he took the time to explain things... See more

Rated 5 out of 5 stars

We have met @Shreya Vyas during our process to buy a property at Lampton Parkside. We are really impressed as her communication was clear, prompt, and professional throughout our interactions. She ans... See more

Rated 5 out of 5 stars

Our experience applying for shared ownership with Sales Manager Shreya was amazing! She guided us on every step and made us feel comfortable She was very hands on with our queries. She was approachabl... See more


Company details

  1. Housing association
  2. Property management company
  3. Property Developer

Written by the company

For anyone, the process of buying a home in London, is a series of trade-offs. It can lead to scenarios you never dreamt you’d consider – forget the second bedroom, consider an unknown neighbourhood or even leave the city altogether. NHG Homes is the partner you’ve been looking for to help you navigate the array of choices, make compromises you’re comfortable with and find a home you deserve in the city you love. Our homes and developments are designed to a high specification, made achievable through the wide range of financial options we offer – from shared through to outright ownership. Always within reach of the city centre, reflecting the unique neighbourhoods they are part of and built for the people who make this amazing city what it is. It’s our home and we want it to be yours too. With NHG Homes, it can be. Choose London. Notting Hill Genesis is one of London's leading housing associations, managing over 66,000 homes across the capital and building thousands more our vision is a to provide homes that build a better place for all. The profits of homes sold by NHG Homes are invested back into the community, supporting services and developing more homes.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

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Asks customers to review

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Replied to 75% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(323)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience with Marco in Aspect…

Great Experience with Marco in Aspect Croydon.
He patiently answered all my questions, show all the types of apartments and even entertained my toddler so I could focus on the viewing!

He kept me updated about incentives/price drops and responded to all my questions even after viewing.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

P Hughes

We recently staircase to 100% on our Shared Ownership property, and I was impressed by how well managed the entire process was. Alkisti Paraskeva (Sales Project & Support Manager) was the one who supported and assist us during the process. She has provided us with excellent guidance, very hands on with our queries and is also very approachable via calls and emails. She is knowledgeable, and outstanding in her fields. Many thanks for all your help, Elkie. To us you are a STAR

13 October 2025
Unprompted review
Rated 5 out of 5 stars

We would like to sincerely appreciate…

We would like to sincerely appreciate Shreya for being absolutely wonderful throughout our home-buying journey. She was always just one call away to answer any questions we had, making the entire process smooth and simple. Her dedication, patience, and guidance made our experience stress-free and memorable.
We want to acknowledge Shreya’s incredible effort and support leading up to that point. Thank you, Shreya, for going above and beyond to make buying our home such a positive experience!

18 September 2025
Unprompted review
Rated 4 out of 5 stars

I recently purchased a home through NHG…

I recently purchased a home through NHG and was genuinely impressed by how smooth and well-managed the entire process was. From initial enquiries to completion, everything was handled with professionalism and care. A special mention goes to Daniel, our sales agent, who was incredibly supportive throughout. He was responsive, knowledgeable, and always willing to go the extra mile to ensure we felt confident and informed at every stage. His calm and courteous approach made a real difference, especially during the more complex parts of the transaction

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend NHG homes!

Our recent experience buying a shared ownership property has been nothing short of amazing, thanks to Shreya from the sales team. We initially came along with friends just to explore options, but we ended up purchasing only because of the information, comfort, and assurance she provided throughout the process. Even when we faced challenges with our mortgage – an area outside her expertise – Shreya was always willing to help, guide, and support us in every way possible. She made the whole journey feel as though a family member was looking after us, from the first viewing all the way through the legal process until we finally received our keys. We are so happy with the entire experience and truly grateful for her dedication and care.

Highly recommend NHG homes!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased with the excellent Service

I am very pleased with the excellent service I received throughout my home-buying process. The team was professional, supportive, and always kept me updated at every stage. Everything was handled smoothly and efficiently, and I am delighted to have now received the keys to my new home. I would highly recommend their services to anyone looking for a reliable and trustworthy team.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Shared ownership - completed sale

I recently completed the sale of a flat through shared ownership with NHG, and I want to give a special thanks to Shreya for the help in this whole process. From the very beginning, she was absolutely amazing: supportive, approachable and always communicative. She was there to answer any questions about every step of the process, making sure I had all the information I needed and helping me secure the best flat I could possibly choose. I was her first sale and she also handed me my keys after completion, which made it feel like a complete circle. Her professionalism combined with her genuine care made such a difference. I’m extremely grateful for all her hard work, she turned what could have been a stressful experience into something smooth and positive.

NHG was also good throughout the process. I've read so many conflicting reviews about shared ownership as a process and the experience with them was smooth and fast, thank you so much to the sales team for all their support.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Senior Sales Executive

Daniel, Senior Sales Executive was very supportive throughout the whole process and I have every confidence in him. He is a real asset to NHG and I feel that the process was much smoother thanks to him as he understood our needs.

11 September 2025
Unprompted review
Rated 2 out of 5 stars

Unfair practices and aggressive selling tehcniques

Be ready for aggressive selling techniques and disorganization all the way until handover of the keys.

Stay informed and know your rights.

17 September 2025
Unprompted review
NHG Homes logo

Reply from NHG Homes

Hi Sebastiano,

We're sorry this was your experience; our sales team always work hard to help potential buyers through the process as smoothly as possible.

We take our customers' rights as a buyer very seriously, so we are always keen to review our processes and make changes where needed. We have passed your comments on to the Sales team manager. If you'd like to discuss further, please reach out to Sales@nhg.org.uk. We hope you love your new home going forward.

Rated 5 out of 5 stars

Exceptional Service from Start to Finish!

🌟🌟🌟🌟🌟 Exceptional Service from Start to Finish!
I had an outstanding experience with Notting Hill Genesys, and I can’t thank Daniel and his incredible team—Jack and Shreya—enough for their professionalism, dedication, and support throughout the entire process.
From our first interaction, Daniel was knowledgeable, approachable, and clearly committed to delivering the best outcome. Jack brought a level of efficiency and attention to detail that truly impressed me, while Shreya's communication and support made everything feel seamless and stress-free.
The team genuinely went above and beyond to ensure I felt informed and confident every step of the way. It's rare to come across a group that combines such deep expertise with a warm, human touch—but that’s exactly what Notting Hill Genesys delivers.
Highly recommend to anyone looking for a team that’s reliable, honest, and truly cares about its clients. Thank you all again!

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication

Daniel was incredibly helpful throughout the whole process. It was quite stressful for me at times but he was always reassuring and did what he could to facilitate the process. Thank you for making all of it possible and finally be a homeowner.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Our experience applying for shared ownership with Sales Manager Shreya was amazing! She guided us on every step and made us feel comfortable She was very hands on with our queries. She was approachable via calls, emails and text message. Although we ended up withdrawing due to car park necessity, we could say that Shreya is a kind of sale manager that makes you reassured and confident during the process. We would like to receive similar treatment for anther sales manager like the way she did in the future. More power to you Shreya and keep up the great work, thank you!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Marco

I had a great experience with Marco. He was incredibly patient and very helpful when showing me the apartments. He took the time to answer all of my questions clearly and never made me feel rushed, which really helped me feel confident about the process. His professionalism and friendly approach made the whole experience smooth and stress-free. I really appreciated his support and would highly recommend Marco to anyone looking for a property through NHG.

30 August 2025
Unprompted review
Rated 5 out of 5 stars

Grateful for Priyesh’s Exceptional Guidance and Care

Priyesh Jani (Sales Executive | Sales & Marketing) was outstanding — warm, proactive, and genuinely invested. He guided me toward a better-fit property within my range and made the confident decision to submit my application to the board for approval. His initiative and care were instrumental, and he made this stage of the process seamless with clear, timely communication. I have no doubt he’ll continue to support me through the final stages and beyond. Truly the best. Thank you, Priyesh!

22 August 2025
Rated 5 out of 5 stars

Great experience with Shreya from NHG

Had a great experience with Shreya at Lampton parkside. I walked in to enquire she gave me all the details with so much patience, answered all my questions and not once felt that pressure! Very happy!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Marco was the best!

Marco was so lovely & helpful. He showed us around Faithful house & really put us at ease by answering all our questions, and understanding our requirements for a new home

I have every confidence that Marco will help our journey as first time buyers in every way possible. NHG are lucky to have someone like Marco!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Lovely experience with NHG Homes

The whole process of buying my first property via the shared ownership scheme was really easy and quick. From my first visit with Marco and him reassuring in this big decision (and finding the right flat for me) to my experience with their solicitor Steven who was always happy to help and quick to answer my/my solicitor questions, everything went well. I highly recommend them

24 July 2025
Unprompted review

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