NIBE Energy Systems Ltd Reviews 528

Had my heat pump annual service carried out today. I have always found Nibe Technicians to be knowledgeable and helpful. Daryl was no exception. Moreover, he was helpful to the extreme and having checked all the settings, made several suggestions, which could possibly lead to an even better efficiency. Overall, it was very satisfying to hear that our heat pump is in good condition and working well.

Very thorough job explained everything and very polite/helpful

Daryl visited our property today to assess our installation, he was very knowledgeable and professional, he answered all my questions and clearly explain the next steps to get our system back up and running efficiently.

Great Service.
Daryl was a lovey guy.
I asked for a call prior to on route to ensure somebody will be home. He kept me in the loop and came and carried out the annual service.
Came did the job respected the property and lovely and polite.

The 2 engineers Daryl and Steve were excellent- polite and very professional.

Daryl Davenport the NIBE engineer didn’t rush the inspection was knowledgeable and explained the options to us to resolve the issues we are experiencing on our system. I wouldn’t hesitate to recommend.

Daryl was very experienced and knowledgeable in repairing our Nibe ground source units.
He gave us a courtesy call to let us know exactly when he was arriving. turned up to house and promptly replaced the parts that needed fixing.
Great service.
5 stars from me.

Great service from Daryl. Called before arriving to let us know when he would be with us. Sorted the issues and got system up and running again. 👍🏻

First class, we got what we paid for, checked all and was very informative giving advice where needed, can’t fault NIBE, engineer was Daryl, would recommend to anyone,

Had Steve & Daryl came to change the compressor mountings all done and dusted in a few hours no dramas runs very quietly great job done Guy'

Daryl was great. He got our heating going

ASHP training day.
Lots of information and useful practical

Really intuitive course training on ASHP with David. Very good insight into the new world of renewables

Was on training with David, very knowledgeable and will delivered

Nibe products work, but when they break, they never have any parts, they are always out of stock. This has happened every time I have reported a breakage. When questioned on expected timescales, they have none. This has happened twice. For a business to not stock parts for essential services of hot water & heating, is this not negligent? These are new machines and common components (a fuse).

Lisa has been great organising all of the training and Phil never fails to deliver. More experience and confidence gained in the NIBE range. Thank you both.

Training center was well equipped and well maintained with a good variety of appliances to work on and inspect. The trainer was obviously very knowledgeable and easy to get along with.

Had a brilliant training day at NIBE Energy Systems Limited in Chesterfield.

The Air Source Heat Pump course was both highly informative and genuinely engaging from start to finish.

A huge shout out to Alan Sanders who delivered the course — extremely knowledgeable, patient, and clearly passionate about what he does.

I’d highly recommend booking a course with him if you get the opportunity.

Thanks again, Alan 👍

Yet another angry customer- in chilly Scotland

My new NIBE S1156 ground source got damaged during a power surge after two months of operation. It had been working well and i was initially happy with the equipment.
Reported breakdown to installer (Renewable Heat) Dec 4th who eventually passed it on to NIBE Energy Systems on 19th …by which time Xmas holidays delayed a Nibe engineer visit till early Jan
Wrong part was sent out by ,I realised and informed them, so they sent out a new control board . Engineer visited , did nothing …still missing a part, a small circuit board connecting plug,

New part sent from Sweden via Uk branch, took several weeks ‘to make’.

Engineer visited , incorrect wires on 4 pin plug . He wouldn’t rewire the plug ( it could have been crimped into loom easily at least to test and resolve issue temporarily -claiming it would invalidate the warranty. Basically not a skilled engineer response.) Apparently Nibe Swedens fault- not incorrect part ordering from previous visit.

New plug with wires ordered - I’m still waiting weeks later.

Constant weekly fob off by customer services, “we’re chasing it” kind of thing.

This could have been resolved quickly by having parts in stock in UK.

Even when this part arrives there’s no guarantee there won’t be something else wrong and another months wait.

Its now almost March, we’ve had
NO HEATING FOR THREE MONTHS. In Scotland, over the winter. Due to new Govt rules on grant/loan you can’t have an alternative dual heat source fitted - i’d disposed of my LPG boiler .

NIBE Energy Systems DO NOT HAVE CAPACITY to properly support what they are selling in UK.

Shocking, inefficient behaviour from a company in 2026.

Then i read all the reviews here - not the 5 star “we work for Nibe” ones, the “1 star - we bought a Nibe” ones.
Read them , they all say something similar , my experience is all too common it seems.

The engineer Daryl was great, very friendly, explained the issue and repair was completed swiftly.