NICCE Reviews 

Wish I read here before ordering! I made a mistake on order, sent 3 emails, as directed in website, to change size and totally ignored. Sent wrong size so immediately returned. Customer still have not acknowledged any email I sent. Avoid at all costs

The wrong item was received (a sweatshirt instead of a hoodie) and despite emailing the customer care email address with all evidence on 12 May 2025, I’m yet to receive a reply, let alone action to provide the correct item or provide a refund. Dreadful and won’t ever be using them again

Terrible terrible customer service. Same problem as everybody else. Had to send back a pair of shorts which were too big and reordered a smaller size. Never received the new pair of shorts and haven’t been refunded for the original pair. So I’ve paid £60 for nothing basically. I have contacted them so many times to be completely ignored. Will have to contact my bank to refund me.

Parcel wrongly addressed. Received a sweatshirt instead of a hoodie — no answer at all from customer service - tried for 3weeks!! Won’t be buying again

Amazing discounts and the quality will definitely be shipping here more often

Buy this clothing for my teenage son & we both love it 😀

I ordered a t shirt for a present and the website was easy to use and the item arrived promptly. I was extremely satisfied with the service.

Great service, great product quality.

Purchased a hoodie and the writing on the back started to peel off the first time it was worn. Emailed customer service but had no response after almost a week. Emailed again and nothing so a few days later Emailed again and still no answer after 2 weeks! have shopped online with many company's years over the years and this is the worst service I have ever had. Disgusting company who I will be reporting to trading standards. DO NOT BUY OFF THEIR WEBSITE

I have reached out several times, I have received no refund after sending items back almost a month ago . Just a email with slow responses

Faulty writing on hoodie. Emailed customer services twice and had no reply. Awful customer service

Awful experience. Package arrived well over a month after ordered. Didn’t receive what I ordered at all and no response from customer services after weeks of trying.

Beware dealing with this company
I would not actually give them any stars as their after service is disgusting
I bought my son in-law a hoodie for Christmas , £55 plus postage . Arrived when it was meant to. The hoodie was also fine but too small , so it needed to be returned
It was returned by 2nd class tracked mail. I have proof of where the parcel was delivered to , which was Nicce returns address. This was delivered on 9th January ,
I have now sent numerous emails as there is not a human to speak to at all. The 1st email was totally ignored . The 2nd email had said there was no information of them receiving the goods , I sent the proof of where the item was delivered to yet again , I have now sent another email with every single piece of information I have , the tracking number , where it was delivered , the date and the time . What more information do they need
I am still awaiting a reply
We are nearly in March , I have given my son in laws the money for the hoodie so that he can buy something else
I will most Definetly not use this company again for any clothing , I wonder how long , or if I will actually ever recover my refund ?
Let’s see how long it takes them to reply to my email from 19th February

I would not even give this company the one star that I have! Cannot post a review without a star! Our parcel went missing on the day of the red weather warning! I was told to ask the courier company I did they said they will look into it. On further information searching I do not as a customer have to deal with the courier just the retailer. As a family we do not have spare cash I am now £45 out of pocket with nobody replying to my emails!! Would not recommend buying from this company! This has been ongoing for 3 weeks and is quite frankly unacceptable

Shocking customer service. Ordered joggers and when they arrived they were far shorter than previous exact same joggers had purchased and were unwearable.

Contacted Customer service 3 times and no reply.

I had to pay for original shipping and return shipping despite the product being faulty and no support form customer service team whatsoever

Over £10 out of pocket for nothing!!!

Nicce clothing I buy for my son. Quality and different from what you get in shops.

Very quick, and nice quality

Terrible customer service , wrote a review on here and they replied saying they would help solve this . They emailed asking for order no , so I gave it to them twice ! Then don’t reply to any emails !! No way of speaking to “him upstairs “ who says the top can’t be returned. Lovely receptionist Nicola was very helpful .