NICCE Reviews 

Good quality and very aesthetically pleasing

I was really nervous as I purchased a Xmas present before reading the reviews. I ordered late and paid express shipping and was so worried it wouldn't arrive in time. Thankfully it did and the quality was actually really good, my husband was really happy with it. I had a great experience thankfully 🙏🏻

Appalling service (at first).
And I do mean appalling. Bought a hoodie for my son at end November for Xmas, took it out the package on Christmas Day, wore for a couple of hours and lettering fell off the back.
Sent 2 emails to customer service to be sent a line back saying as it was outwith 14 day return policy they would not do anything.
Not good enough and not something I can accept. (Please see below update).

UPDATE 10/1/24
Was contacted by a customer service agent from NICCE and she requested details of my issue and garment fault. She resolved the issue within a day and sent a replacement hoodie for my son. Far better service! (Would have been excellent if my complaint was dealt with this way from the beginning). Thank you for resolving this issue Holly at NICCE.

Do not waste your money buying from this company they don’t post your items and try and keep some of your money for refunds.

I am absolutely furious with the complete disregard you've shown for my repeated attempts to resolve an issue with one of your products. As a long-time loyal customer, I am appalled by the level of incompetence and indifference I’ve encountered.

Over the past few weeks, I’ve sent four emails, posted on your social media, and even sent a direct message on Instagram—all with no response whatsoever. I’ve dealt with poor customer service before, but this is next-level atrocious. I thought I had come across the worst customer service in the past from different companies (and when I say worst, I mean Adidas-level customer service), but wow, you guys have taken the medal for that. It’s unbelievable and makes me feel like swearing!

It feels like you’re deliberately ignoring my complaints to avoid dealing with a refund or replacement. This level of negligence is beyond frustrating, and quite frankly, it’s infuriating. I demand that you address this issue immediately and provide a resolution. If this is how you treat your loyal customers, you’ve seriously crossed a line.

If I do not receive a prompt and satisfactory resolution, I will be forced to take further action. This includes leaving you a bad review, alerting my friends and family, and broadcasting my experience on social media with my thousands of followers. I will use every means available—physically and online—to get the word out, including contacting the media if necessary.

I hope this serves as a final wake-up call. I expect your immediate attention to this matter.

Top quality clothing, great sale items & excellent value for money

My son got a hoody for his birthday in August. 2 months later the beading is falling off after only wearing it a couple of times. Have emailed customer services twice and no reply has been received. All info sent including photo but it seems nobody actually works in customer services going by other reviews.

Still have not received my purchase despite paying for postage which was very expensive for just one jumper

My daughter bought a sweat too as a present for me and she tried to return it but nicce didn't seem to want to give her the time of day to help her

Very efficient service and great website

Returned items £72.99 and still waiting for my refund and all correspondence is being ignored :( No phone number to contact them just a email adress ...

My refund has been missing for a while and the company has received the product on their end. Poor communication

Item arrived with a yellow mark on it. Could not get replacement since it was out of stock.

Great service, quick delivery and a quality sweatshirt.

I’m actually laughing at myself because 10 months on, I’m still being ignored.
Ordered Christmas presents last year, was for my friends and my brother in law, so a big order. It came and I wrapped the presents for the people I’d see before Christmas and on Christmas Day I wrapped my brother in laws. To my surprise half my order was missing. I emailed Boxing Day, got a generic response; emailed a month later, generic response and now in September, 10 months later, I still do not have a refund or my clothes. So all in all, not a fantastic company haha.

Quality items, good price and great service.

Top quality materials used in every product I have ever purchased from them. Always delivered super fast with great communication all the way through. Go on treat yourself to some bang on service.

Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up and have not heard from them since. No replacement, no refund and no explanation. This has happened since Covid so they can't even blame it on that.

I ordered 3 T-shirts in size medium, i received one size Large T-shirt.
Sent many emails, very slow to reply.
Still waiting for correct size.
Will never order again