Absolutely avoid no customer care ! Never replied to several emails over 2 weeks time the only way to contact is via email which once again you never get a response ! Defiantly a trading standards iss... See more
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Great clothing at reasonable prices and fairly quick deliveries. However their Customer Service when a problem arises is appalling - after several emails, photos etc of a faulty tee-shirt I gave up a... See more
Company replied
I’ve ordered over 20 times from NICCE never had any issues, if I’ve needed to return it’s fast and simple , there customer support reply very fast, shout out to Holly in the customer service team aswe... See more
Company replied
They refused to accept y return which didn't fit. Despite the website saying easy returns AND all clothing can be returned on the product page. Awful people to deal with. I sincerely hope the busines... See more
Company details
- #67 of 70 best companies in Streetwear store
- #577 of 602 best companies in Clothing Shop
Information provided by various external sources
Clean, simple, quality contemporary casualwear and streetwear designed in East London. Shop the latest NICCE menswear & womenswear collections. Free delivery on all orders over £50.
Contact info
Bethnal Green Road 238-240, E2 0AA, London, United Kingdom
- nicceclothing.com
2.6
Poor
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Soooo bad
Soooo bad, the worst communication ever, my order didn’t get to me even though it has been two months
25 January 2024
Order #391907
Order #391907
I placed an order on 19 December and I am still yet to receive it. I have sent countless emails as this is the only way to contact them and had no response. Actually don't know how this company is still in business absolutely disgusting customer service and still no sign of my order. Tracking just states order placed.
19 December 2023
Unprompted review
BUYER BEWARE - continued...
Despite the assurance from you in your response to my last review, I have still had no direct contact to resolve the matter of the order I placed on 11th December that did not arrive. How much longer will it take to receive a refund - it has already been 5 weeks! I would strongly urge anyone who is considering placing an online order with NICCE to think twice as there lack of customer service (and no contact telephone number) is truly shocking.
11 December 2023
Unprompted review
POOR CUSTOMER SERVICE. SHAMBLES!
Order #385463
I have sent 6 emails regarding my order placed on 1st December which I have still not received. I paid £4.99 delivery for a 2-3 day delivery service. The intended order was for Xmas gifts however, Xmas has come and gone.
There has been no response to any of my emails.
I randomly recieved 2 items out of the 5 from my order last week and I still do not know what is going on. I did not receive a dispatch email, neither did I receive a tracking number, the items just showed up 7 weeks later randomly.
I've paid for my order and a separate fee for a delivery service, but 8 weeks later I still do not have my full order and have not received any form of correspondence or even a courtesy email to explain the delay.
To date, I await a single response, refund or my order. Absolutely poor customer service. Its a shambles. Sort it out!
29 January 2024
Unprompted review
You duped me of my money #385200
30 November 2023
Unprompted review
Ordered 12th December for Xmas presents…
Ordered 12th December for Xmas presents - still not received my order or any correspondence or a reply. Going for a charge back as they clearly have no customer service. Order from them at your peril.
12 December 2023
Unprompted review
Order number 383796
Order number 383796, returned due to being unsuitable. To date, I have emailed their customer service team seven times, chasing my refund, without a response! Shocking customer service.
26 January 2024
Unprompted review
Ordered a jacket which arrived damaged
Ordered a jacket which arrived damaged. As per the t&Cs, I emailed the customer service team to arrange a return but heard nothing back from them. Quick at taking your money... I'll wait 30 days and do a charge back. Order number: #394599
1 January 2024
Unprompted review
Order 383845 - appalling customer service
383845 is the order number for a sweatshirt purchased as a xmas present. It arrived as expected but the brand logo on the reverse is faulty, many pieces peeling off. I emailed them with photos showing them the issue and requesting a refund. I have had no response whatsoever. A call to their well hidden phone number wasnt answered just a recorded message thanking me for the call. "We WILL get back to you". Appalling service and fits with most of the reviews I've read here! No doubt a standard reply will be received. DISGRACEFUL!
28 December 2023
Unprompted review
Took my money and never heard from them again
I placed an order with them 10 days before Christmas. They took my money straight away, sent the standard order confirmation stating they'll notify me when the order is sent. That was the last I heard anything from the company, is this even a legitimate business anymore?
I emailed their customer service on 2 separate occasions - not a single response. I had to arrange a charge back through my bank to recoup the money that was frankly stolen by them. My advice, DON'T BUY FROM THIS COMPANY SOMETHING IS SERIOUSLY AMISS WITH THEM
15 December 2023
Unprompted review
Reply from NICCE
Hello Mr B,
We sincerely apologize for the inconvenience you've experienced with your recent order, and we deeply regret the frustration caused by the lack of communication and delay in processing your purchase during the holiday season.
Firstly, we acknowledge that our performance fell below the standards we strive to uphold. Your concerns are valid, and we understand the importance of timely and transparent communication, especially during busy periods like the holidays. We take full responsibility for the lapses in our customer service and fulfilment processes.
To assist you more effectively and expedite the resolution process, please edit your review to provide us with your order number. Having this information will allow us to investigate the specific details of your order and address the issues you've encountered promptly.
Once again, we extend our heartfelt apologies for the inconvenience you've experienced.
- The NICCE Team
ORDER 390741
ORDER 390741
STAY AWAY FROM THIS COMPANY!
please could you tell me when I’ll be getting my refund! You’ve had over a month to sort this out and seems others are waiting for refunds too! Come on sort this out and just refund me
15 December 2023
Unprompted review
Reply from NICCE
Hello Sarah,
We appreciate your follow-up and understand the frustration caused by the delay in processing your refund. We sincerely apologize for any inconvenience this has caused you.
We want to assure you that we are actively working on resolving the issue, and we understand the urgency of getting your refund to you as soon as possible. Please accept our sincere apologies for the extended timeline in addressing this matter.
We understand your frustration and appreciate your patience as we work to sort out this situation.
- The NICCE Team
Awful Company!!
Awful Company!!! Please learn from all the reviews and do not buy from them. Have sent several emails from the start of december. At this point I'm not interested in the product just want my money back!
Any advice on how to???
My Order Number is #387677
18 January 2024
Unprompted review
Reply from NICCE
Hello Gemma,
We sincerely apologize for the frustration you've experienced, and we understand your concern regarding the refund for your order. We regret any inconvenience caused during this process.
We have processed a refund for your order, and you should see the amount reflected in your account.
We appreciate your feedback, and we are actively working to improve our processes to prevent similar issues in the future.
Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention.
- The NICCE Team
Order number
Order number: 391790
Order placed on the 19th December. Absolutely didn’t expect to get before Xmas but hoped by end of the year. Emailed in January and received an auto response email saying they were closed for Christmas… very odd. Opened a dispute with PayPal to try and claim money back as it’s been 1 month now.
I’ve heard the company has gone under and has been bought out. Absolutely disgusting that they have been sending out newsletters advertising their sale but not fulfilling orders, why take more money from unaware customers when you have a backlog of orders to send out and customers to contact and apologise to. Appalling behaviour and completely Brand damaging which is a shame as I’ve been a customer for years and the products are good. Way to destroy a reputation… sent out a vague cut and paste mailer today. This should have been a priority… 1 month later is embarrassing!
19 December 2023
Unprompted review
Reply from NICCE
Hello Sophie,
We sincerely apologize for the significant delay in processing your order and for the inconvenience this has caused you. Your feedback is crucial to us, and we deeply regret falling short of your expectations, especially as a long-standing customer.
Firstly, we want to assure you that your concerns are taken seriously, and we are actively addressing the issues in our order fulfilment and communication processes. We understand the frustration caused by the lack of updates and the delayed response to your inquiries.
We genuinely value your loyalty as a longtime customer, and we understand the importance of upholding our reputation. Please allow us the opportunity to rectify this situation and restore your trust.
Once again, we apologize for any frustration or inconvenience caused, and we appreciate your patience as we work to address and improve our current processes.
- The NICCE Team
Shouldn't even get 1 star!!
Shouldn't even get 1 star!!
I ordered from here on 7th December 2023 and ( like so many other people) still haven't received my order. Everything on the order was for Christmas presents.
I've emailed customer service three times and still have had no reply.
Luckily I've managed to get a refund through PayPal and will never be ordering from Nicce again!!!!
18 January 2024
Unprompted review
Reply from NICCE
Hello Nadia,
I'm sorry to hear about your frustrating experience. It's certainly disappointing when orders don't arrive on time, especially when they were intended as Christmas presents.
Customer service is a crucial aspect of any business, and it's disheartening that you haven't received a response despite reaching out three times.
To assist you promptly, could you please edit your review and provide your order number? With this information, we can investigate the status of your order and provide you with accurate updates.
- The NICCE Team
Order cancelled 2 months on
Ordered a Christmas present on 25th November. Emailed so many times to ask for an update on my order as it had not been dispatched and I had no response. On the 18th January I got a email to say my order was cancelled and I’ll be refunded in a few working days. Not good enough at all not receiving my order for 2 months with no update and then having to wait again for the refund. Disappointed. I’ve been checking the website and it still says the product is in stock and your able to place the order again. Of course that will not be happening and I feel sorry for other customers about to fall into the trap of having your money holded for months with no product. Company really needs to sort it out. Appalling for Nicce.
18 January 2024
Unprompted review
Reply from NICCE
Hello Mya,
We sincerely apologize for the unacceptable delay and communication lapses you've experienced with your Christmas present order. This falls far below our standards, and we deeply regret any frustration and disappointment caused.
Your feedback is crucial, and we appreciate your understanding. If you have any additional concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Placed an order on the 15th December…
Placed an order on the 15th December for some boxers expecting to get them to arrive for Christmas. Had an email today on the 17th January saying my order has been cancelled. No communication from them prior to this despite sending a chasing email on 3rd January. Order 390846. Terrible customer service.
15 December 2023
Unprompted review
Reply from NICCE
Hello Tim,
We sincerely apologize for the disappointment and inconvenience caused by the cancellation of your order. This is not the level of service we aim to provide, and we deeply regret any frustration you may be feeling.
Your feedback is crucial, and we appreciate your understanding during this process. If you have any further concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Ordered on 15th December and still waiting…
I placed an order on 15th December and I haven’t even received a dispatch notice yet. I have chased this up via email a few times and there’s been no response.
It’s really disappointing because I ordered these items for Christmas presents and I’m still having to wait for them. Customer service is non existent…. Literally. There’s no telephone number to contact them and emails aren’t replied to. What are customers expected to do?
Can someone please get back to me as soon as possible before I have to escalate this further.
My order number is 390868
15 December 2023
Unprompted review
Reply from NICCE
Hello Sofia,
We sincerely apologize for the significant delay in your order placed on December 15th and the lack of communication. Your experience is not reflective of the service we aim to provide, and we deeply regret any inconvenience caused.
Your patience is appreciated, and we understand the urgency of your situation. If you have any further concerns or questions, please feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
Order Cancelled
Ordered a nice hoodie just after xmas on the 28th December. No comms about timescales for delivery despite numerous attempts to contact.
Now 4 weeks later I get an e-mail telling me my order is cancelled with no reason or justification? Wish I had read the reviews before ordering. What a terrible company.
Order #392913
Your order has been cancelled
17 January 2024
Unprompted review
Reply from NICCE
Hello Brian,
We sincerely apologize for the frustration and disappointment you've experienced with your order. We understand and share your concern about the lack of communication and the unexpected cancellation of your order.
To address this, we are actively investigating the circumstances surrounding your order and working to prevent similar occurrences in the future. We deeply regret any inconvenience caused and appreciate your understanding.
If you have any further concerns or questions, please feel free to share them with us. Your feedback is crucial as we strive to improve our service.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
No items received and no response
Just like the many other comments about ordering items in December and then receiving nothing and it’s now
Mid January, I have also sent multiple emails and just received the automated email reply, I just want my money back but don’t know how to get it back, Order #391044
5 December 2023
Unprompted review
Reply from NICCE
Hello Abid,
We sincerely apologize for the delay in processing your order, and we understand your frustration.
Your feedback is crucial, and we want to address your concerns promptly. To expedite a resolution for your specific case, we have issued a refund for the order.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
- The NICCE Team
Placed order on the the 7th of December…
Placed order on the the 7th of December 2023 and still have no recieved order or refund emailed numerous times with no reply not like it was a small amount of money with #388059 now out money and a Christmas present thanks 🥵🥵🥵🥵
7 December 2023
Unprompted review
Reply from NICCE
Hello,
We sincerely apologize for the significant delay in receiving your order (#388059) and the lack of response to your emails. We understand the frustration and disappointment this has caused, especially during the holiday season.
To address this promptly, we will investigate the status of your order and expedite the resolution. Your feedback is crucial, and we are actively working to improve our communication processes.
Please allow us some time to rectify this situation, and we appreciate your patience. If you have any additional concerns or questions, feel free to share them with us.
Thank you for bringing this to our attention, and we genuinely apologize for any inconvenience caused.
- The NICCE Team
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