Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
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Review summary
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The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... See more
Company replied
I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
Company replied
I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more
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Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Stellar service :)
I bought some jewellery for my girlfriend and accidentally ordered the wrong thing. Customer service was really quick to respond, they organised an exchange speedily and helped me to get everything in time for her birthday. She loves the pieces too. I would order again.
5 December 2025
Unprompted review
Reply from Nice Cream London
Thank you for taking the time to leave us a review, Max! We're glad to hear that you were impressed with the service, and that your girlfriend is happy with the jewellery.
10/10 Customer Service
I had the pleasure of working with Aaron from customer service over the past three weeks. I had made a mistake with my shipping information, and my package was returned, especially complicated since I had placed the order from outside the country. Aaron dedicated weeks to locating the package and ensuring it was reshipped exactly where it needed to go for my new address.
He stayed in contact with me almost every day, providing updates and making sure everything was handled correctly. His customer service is truly 10/10, and he was always prompt and professional in his responses. I will absolutely be ordering another gift for my wife, and now that I’m back in the States, the shipping is very reasonable too.
3 December 2025
Unprompted review
Reply from Nice Cream London
Thank you so much for taking the time to share this. It was an absolute pleasure helping you, and I’m really glad we were able to get everything safely redirected and delivered despite the complications.
We always want our customers to feel supported, no matter where they’re ordering from, and your kindness and patience throughout the process made it incredibly easy to work with you. Knowing that you’d choose to shop with us again is the best feedback we could ask for!
Kind regards,
Arron
Cheap/poor quality jewlery, terrible customer service
My wife bought earrings and a necklace for our upcoming wedding and had an allergic reaction. They agreed for her to return the items, knowing she only tried on the necklace. She paid for return shipping and they lied and said the jewelry was used which was a flat out lie. Customer service is horrible and the quality of their jewelry is so poor. I promise you you will find the exact same quality jewelry off Amazon for a quarter of the price. Its literally overpriced, cheap jewlery that they try to advertise as otherwise using social media. Don't fall for this scam. Trust me, your better of spending your money elsewhere.
9 November 2025
Unprompted review
Reply from Nice Cream London
Hi Christian,
Thank you for your review. This relates to the same return we have already addressed in detail in our response to Mary’s review (please see below). The items were not returned in their original condition, and the return was refused in line with our hygiene and returns policy.
We apply our policies consistently and fairly for every customer, and we do not make exceptions that compromise those standards. As mentioned previously, the items can be returned to you once postage is paid, or securely disposed of at your request. We will also provide all documentation to your card provider should a dispute be raised so that they can make an independent decision.
Kind regards,
Arron
Horrible quality, allergic reaction
UPDATE:
My bank closed the dispute in my favor. They too agreed this company is a scam. Do yourself a favor and do not purchase any cheap jewelry from this horrible company.
Original review:
DO NOT BUY. Scam company. I bought earrings and a necklace for my upcoming wedding. I tried on the necklace and got an allergic reaction. I did not touch the earrings and reached out to them immediately. They knew I tried on only the necklace, approved my return, then proceeded to give me wrong return instructions and I paid over $90 for return shipping. They lied and stated the items are in used condition which is a complete LIE. Buyer beware, they will do anything not to refund you even if you return the item in good condition. They will make things up. Their jewlery is absolutely so cheap and not worth the money at all. I bought $30 earrings from Amazon that look exactly the same and did not give me an allergic reaction. Their jewelry is a literal scam. I’m disputing this charge with my credit card company and I highly advise you do not buy from this scam of a company. You can find better quality jewelry for a quarter of the price.
4 November 2025
Unprompted review
Reply from Nice Cream London
Hi Mary,
We are sorry to hear that you feel this way, and we would like to provide clarity for anyone reading.
You contacted us after wearing the necklace and experiencing a reaction, and we assisted you in arranging a return straight away. At that time, we clearly explained that you were welcome to return the items as long as they were sent back in their original condition, and that the earrings must be unused for hygiene reasons.
When your items arrived back with us, our team inspected and photographed them in line with our hygiene and returns policy. The earrings showed visible signs of wear, the necklace was tightly knotted to the point we have been unable to undo it, and the necklace box also contained a piece of soiled tissue paper. As a result, neither the jewellery nor the packaging met the standard required for a return. Items received in a used, damaged or unhygienic condition cannot be refunded unless they are faulty.
The jewellery was not found to be faulty, and our decision is based solely on the documented condition of the items upon arrival. We apply our hygiene policies consistently and fairly for every customer, and we do not make exceptions based on pressure or the threat of negative reviews.
Regarding postage, customers are free to use any courier of their choice, and we do not add charges or influence international shipping costs.
We understand this outcome was disappointing and offered to either return your items to you or securely dispose of them. We will also provide all evidence to your card provider should a dispute be raised so that they can review the facts independently.
We remain committed to protecting our customers through clear hygiene standards and transparent, consistent processes. Thank you for helping to highlight how seriously we take these standards. While we understand this outcome was not what you had hoped for, we will always uphold our policies fairly and will not be pressured into making exceptions that compromise customer safety or integrity.
Kind regards,
Arron
Speechless!
If I open a box and am speechless it’s a great buy! The navy earrings are more in reality than I hoped for!Thank you so much.
Presented lovingly I was very impressed.
Also thoughtful additional care with the backs.
5 November 2025
Reply from Nice Cream London
Hello Maureen, thank you so much for your lovely message. We're thrilled to hear you're happy with the navy earrings!
I recently purchased two tennis…
I recently purchased two tennis bracelets. I just received them and they are absolutely beautiful. Your jewelry is exceptional. I am gifting the Celeste bracelet and keeping the Serena for me. The whole experience from placing my order to receiving the shipment via UK to US was a pleasure. I will be purchasing more jewelry from Nice Cream in the future.
I must give a shout out to Leonora Smee, a Utube influencer. She is the reason I found your company and I am so happy that I did.
Thank you.
5 November 2025
Reply from Nice Cream London
Hello Barbara, thank you so much for taking the time to leave us such a kind review. It's great to hear that you're happy with everything, from shipping to the products themselves.
We also appreciate you mentioning Leonora Smee. She has introduced many wonderful customers to us, and we are glad her content helped you discover our pieces!
Thank you again for your kind words and for choosing Nice Cream London. We look forward to seeing you again soon.
Stunning
Beautiful necklaces, I purchased together to wear layered.
They are well made and beautifully packaged.
3 November 2025
Reply from Nice Cream London
Thank you for leaving a review Rita, we're so happy to hear this!
Good prices and fast shipping.
31 October 2025
Reply from Nice Cream London
Thank you so much for taking the time to review!
Reply from Nice Cream London
Thank you for the review, Lulu!
Easy website
Easy website, very fast delivery and fabulous communication form the packing elf love it and the Girlfriend loved it also…
Thank you
5 October 2025
Reply from Nice Cream London
Thank you for your review Mark, we really appreciate it! We're happy to hear that your girlfriend loved her jewellery too.
The communication has been amazing
The communication has been amazing! I’ve been in touch with customer service and they have been so kind and helpful! Thank you!
3 October 2025
Reply from Nice Cream London
Hello Lauren, thank you so much for your review! We are delighted to hear that you're happy with our customer service.
I love this jewellery
I love this jewellery. I have bought most of the Hydrangea range. It looks stunning. My favourites are the Pearl hydrangeas. They look so classy. The packaging gorgeous and delivery super fast. Christmas is coming and I’ve told Santa I have more on my wishlist. I’ve also had a few promo codes which is also nice.
27 September 2025
Reply from Nice Cream London
Thank you so much for your review, Verna! We’re over the moon to hear how much you love the Hydrangea collection, especially the Pearl pieces, they’re such timeless favourites. It’s lovely to know the packaging and delivery made a great impression too. We'll be sure to supply Santa with what he needs to make your Christmas! The elves are on standby... X
Great Customer Service
Third purchase of the mini hydrangea necklace, had a problem when ordering the last one which was dealt with very quickly. I would certainly recommend this company, you will not be disappointed with the jewellery 😊
25 September 2025
Reply from Nice Cream London
Thank you so much Jessie! We’re so grateful to hear this is your third purchase, and delighted we could resolve your previous order quickly. Your recommendation means the world to us, and we’re thrilled you’ve been so happy with your jewellery!
Happy!! I was hesitant to buy the earrings but…
I was hesitant to buy the earrings but they’re even cuter in person than online! They arrive super quickly here in the US and are just darling!
30 September 2025
Reply from Nice Cream London
We’re so happy to hear you love your earrings even more in person, that’s exactly what we hope for! It’s wonderful to know they reached you so quickly too. Thank you for taking the chance with us and for taking the time to review. 🤍
Exceptional delivery and my mother was…
Exceptional delivery and my mother was very pleased with the necklace! I recommend this company.
29 September 2025
Reply from Nice Cream London
Thank you for your review Margaux! We’re so pleased to hear your order arrived promptly and that your mother loved her necklace, that’s wonderful to know. Thank you for recommending us, it truly means a lot. 🤍
Beautiful earrings
Beautiful earrings, my daughter loves them, beautifully packaged a very happy customer.
27 September 2025
Reply from Nice Cream London
Thank you for the review, Lisa. We're so happy to hear that your daughter loves her earrings, and that you're pleased with the packaging!
I’m in the states
I’m in the states . I received my package in less than a week. Their products are stunning.
I have ordered three times now . Every piece of jewelry is well made and long lasting.
I’m always receiving compliments on my hydrangea and pearl earrings . They are beautiful! Customer service is excellent.
I had a question regarding a tax delivery ( tariff) they answered and explained everything. Looking forward to ordering more beautiful pieces.
Diana
26 September 2025
Reply from Nice Cream London
Thank you for taking the time to share your experience Diana. We’re absolutely delighted to hear how much you’ve enjoyed your pieces. It’s wonderful to know they’ve been bringing you so many compliments. We really appreciate your continued support and kind words about our customer service too!
Beautiful jewellry
25 September 2025
Reply from Nice Cream London
Thank you for your review Linda, we really appreciate it!
Exquisite pieces of excellence
The items I ordered came in very pretty packaging. Then upon opening the item I was greeted with delightful high quality jewelry. Expertly designed , glittering pieces of excellence.
25 September 2025
Reply from Nice Cream London
We’re so happy to hear you loved both the packaging and the jewellery itself, it truly means the world to us. Thank you for sharing your experience Sue!
Excellent quality pieces at a very…
Excellent quality pieces at a very reasonable price. Design is classic yet stylish . Good after sale customer service .
25 April 2025
Reply from Nice Cream London
Hello Marie, thank you so much for taking the time to review. We are so happy to hear that you're satisfied with both the jewellery and the customer service!
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