Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more
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Review summary
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The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... See more
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I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more
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I bought the Aurora Earrings and they are my dream bride earrings for my wedding, they are exactly as I envisioned them to be, the quality is excellent and the delivery was quick and seamless. The tea... See more
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Company details
Written by the company
Jewellery designed to get compliments.
Contact info
WV16 4bb, Bridgnorth, United Kingdom
- nicecreamlondon.com
4.6
Excellent
313 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I bought my earring because of the one…
I bought my earring because of the one I saw on Leonora Smee’s vlog. I was disappointed in the size of it. Smaller than the one Leonora wears.
3 September 2025
Reply from Nice Cream London
Hi there,
Thank you for your feedback, I’m sorry to hear the size wasn’t what you expected. Our Hydrangea earrings have always been the same dimensions. Leonora sometimes wears our Lemon Drop style, which is a touch larger, so I wonder if there’s been a mix-up between the two?
If you’re not completely happy, you’re very welcome to return them for a refund, provided they’re unworn and in their original packaging. Please get in touch with our team and we’ll share the return details and help however we can.
Best wishes,
Nice Cream London
You did great
You did great! Communication was excellent post sales and the products are so pretty. I have both the earrings and necklace on now. I plan on taking exquisite care of them and I hope they will last for many years.
26 August 2025
Reply from Nice Cream London
Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying both your earrings and necklace, and that our customer care team made everything smooth for you. Taking good care of your pieces will definitely help them shine for years to come, and we’re so pleased they’ve already become part of your daily wear.
With gratitude,
The Nice Cream London Team 💛
Very easy to shop and order here in the…
Very easy to shop and order here in the States.
Love the product, and I am very happy with my purchase.
2 September 2025
Reply from Nice Cream London
Thank you for your kind words! We’re so glad to hear that shopping with us from the States was simple and that you love your new piece. We truly appreciate your support!
The Nice Cream London Team
Everything was perfect
1 September 2025
Reply from Nice Cream London
Thank you so much for your lovely feedback! We’re happy to hear that everything was perfect and we truly appreciate your support.
The Nice Cream London Team X
Quick shipping all the way to Aus.
Quick shipping all the way to Australia.
Exactly as depicted, beautiful pieces. Packaged with care!
28 August 2025
Reply from Nice Cream London
Thank you so much for your wonderful review, we really appreciate it! We’re glad your jewellery arrived quickly in Australia and that you love the pieces. It means a lot to hear you appreciated the care we put into the packaging too!
Reply from Nice Cream London
Thank you so much for your kind words! We’re thrilled to hear you found the jewellery beautiful and the service excellent.
Order received quickly
Order received quickly. Beautiful earrings, worn every day since purchase.
25 August 2025
Reply from Nice Cream London
Thank you so much for sharing your experience! We’re delighted your order arrived quickly and even happier to know your earrings have become part of your everyday wear, that’s the best compliment we could receive. 💛
Returns from EU countries are horrible
I was looking forward to the earrings but the were much to big when they arrived. When they were sent to me I had to pay 100€ additional customs and then when I wanted to return them, I would have to pay 15€ for shipping, probably another amount for customs to the UK and then Nice Cream London would also keep 50-100€ of my refund as processing fee. I feel scammed, honestly…
25 July 2025
Reply from Nice Cream London
We're sorry to see this review, especially as we’ve had no messages or contact from you regarding your order or any concerns. We’d have been more than happy to clarify things directly.
To correct the information you've shared - we do not deduct a €50 to €100 processing fee from refunds, nor are there customs charges on returns to us. The only cost typically not refunded is the original shipping fee, but as your order qualified for free shipping, this wouldn’t have applied to you either.
We take transparency and fairness seriously, and it's disappointing to see such misinformation posted publicly. If you’re able to update or remove the inaccurate claims in your review, we’d greatly appreciate it. Of course, if you'd like to discuss anything further, we're more than happy to help. Please feel free to get in touch via care@nicecreamlondon.com
Reply from Nice Cream London
Thank you Sherry, we're glad to hear it!
The communication Nice Cream has given…good service
The communication Nice Cream has given me from the
beginning. Now waiting for package to arrive tomorrow.
4 July 2025
Reply from Nice Cream London
Thank you for leaving a review Jan, we hope you enjoy your new pieces!
Amazed
The customer service and jewelry are amazing. Everything is perfect. Could not recommend this company more
25 June 2025
Reply from Nice Cream London
Thank you Jamie, we really appreciate it!
Great customer service/products
Great customer service. They were super friendly, quick to respond and so helpful.
I got my wedding jewellery from here as the products are stunning and great quality!
24 June 2025
Reply from Nice Cream London
Thank you for leaving us a review, and congratulations on your upcoming wedding! I hope you have an extra special day, thank you for choosing us!
Excellent product silk on the hair…
Excellent product silk on the hair comes in beautiful box with amazing scent highly recommend
28 June 2025
Reply from Nice Cream London
Thank you so much for your kind words Sharon and for your order with us. I'm happy to hear you're satisfied with our products and that they feel good on your hair!
Very pleased
Very pleased. I ordered and asked for a quick delivery as I was going away and wanted to
Take the earrings with me.
They were delivered the next day and were beautiful.
Thank you
31 May 2025
Reply from Nice Cream London
Thank you so much for your lovely review! We're so glad to hear the earrings arrived in time for your trip and that you loved them. It means a lot to us that you took the time to share your experience. Safe travels and we hope you enjoy wearing them! 💛
The Nice Cream London Team
Reply from Nice Cream London
Hi Natalia,
We’re very sorry to hear you’re still unhappy. As we’ve discussed with you directly, your order was shipped with Royal Mail International Tracked and shows as successfully delivered and collected. The parcel weight at dispatch matched the earrings and packaging exactly, confirming the item was inside when it left our studio.
We also reviewed the photo you sent, which shows damage to the box. However, there was no indication from the postal system that the parcel had been tampered with, nor was it repackaged or flagged as damaged, something that would occur if items were lost or removed during transit.
We’ve invited you to raise a formal enquiry with your local postal service, and we remain happy to cooperate fully with any investigation on their side.
We completely understand how upsetting this must be and we’re truly sorry for the frustration, but we do need to work with verified evidence when processing claims.
Kind regards,
The Nice Cream London Team
Reply from Nice Cream London
Hi Natalia,
Thank you so much for taking the time to leave us a review. We are so glad to hear that you love the earrings and hare happy with the quality! We hope you enjoy them.
The Nice Cream London Team
Understated but a classic earring
Understated but a classic earring, just a little bit different. Excellent service from Nice Cream London.
26 May 2025
Reply from Nice Cream London
Thank you so much for your kind words! We're so pleased to hear you love the subtle elegance of your earrings. It's lovely to know they feel just a little bit different in the best way. And we're thrilled the service matched the experience ✨
Warmest wishes,
The Nice Cream London Team
Reply from Nice Cream London
Thank you so much for your lovely feedback. We are so glad to hear you loved the bracelets and the packaging! It really means the world to us and we truly appreciate your support
Reply from Nice Cream London
Thank you so much for your review! We are glad to hear that you like them and that they came quickly.
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