Nice Cream London Reviews 313

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their stunning design, excellent quality, and how they often exceed expectations compared to online photos. Many people appreciate the quick delivery and the beautiful, careful packaging, often noting the inclusion of thoughtful touches like polishing cloths. The ordering process is frequently described as smooth, with good tracking and timely arrivals. Reviewers also commend the customer service for being excellent, responsive, and helpful. However, some people were dissatisfied with certain aspects, such as the size of some jewelry pieces being smaller than anticipated or appearing too large. A few other people also felt that the quality of the jewelry was poor and overpriced, leading to allergic reactions in some cases. There were also isolated reports of items not being received during delivery and issues with returns, where customers felt their claims about product usage were misrepresented.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the beautiful designs,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the exquisite and top-notch quality of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and seamless... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering, quick delivery, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the brilliant and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I bought the Aurora Earrings and they are my dream bride earrings for my wedding, they are exactly as I envisioned them to be, the quality is excellent and the delivery was quick and seamless. The tea... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

I bought my earring because of the one…

I bought my earring because of the one I saw on Leonora Smee’s vlog. I was disappointed in the size of it. Smaller than the one Leonora wears.

3 September 2025
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Reply from Nice Cream London

Hi there,
Thank you for your feedback, I’m sorry to hear the size wasn’t what you expected. Our Hydrangea earrings have always been the same dimensions. Leonora sometimes wears our Lemon Drop style, which is a touch larger, so I wonder if there’s been a mix-up between the two?
If you’re not completely happy, you’re very welcome to return them for a refund, provided they’re unworn and in their original packaging. Please get in touch with our team and we’ll share the return details and help however we can.
Best wishes,
Nice Cream London

Rated 5 out of 5 stars

You did great

You did great! Communication was excellent post sales and the products are so pretty. I have both the earrings and necklace on now. I plan on taking exquisite care of them and I hope they will last for many years.

26 August 2025
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Reply from Nice Cream London

Thank you so much for your lovely review! We’re delighted to hear that you’re enjoying both your earrings and necklace, and that our customer care team made everything smooth for you. Taking good care of your pieces will definitely help them shine for years to come, and we’re so pleased they’ve already become part of your daily wear.
With gratitude,
The Nice Cream London Team 💛

Rated 5 out of 5 stars

Very easy to shop and order here in the…

Very easy to shop and order here in the States.
Love the product, and I am very happy with my purchase.

2 September 2025
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Reply from Nice Cream London

Thank you for your kind words! We’re so glad to hear that shopping with us from the States was simple and that you love your new piece. We truly appreciate your support!
The Nice Cream London Team

Rated 5 out of 5 stars

Everything was perfect

1 September 2025
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Reply from Nice Cream London

Thank you so much for your lovely feedback! We’re happy to hear that everything was perfect and we truly appreciate your support.
The Nice Cream London Team X

Rated 5 out of 5 stars

Quick shipping all the way to Aus.

Quick shipping all the way to Australia.
Exactly as depicted, beautiful pieces. Packaged with care!

28 August 2025
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Reply from Nice Cream London

Thank you so much for your wonderful review, we really appreciate it! We’re glad your jewellery arrived quickly in Australia and that you love the pieces. It means a lot to hear you appreciated the care we put into the packaging too!

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery, excellent service, such a gorgeous gift.

27 August 2025
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Reply from Nice Cream London

Thank you so much for your kind words! We’re thrilled to hear you found the jewellery beautiful and the service excellent.

Rated 5 out of 5 stars

Order received quickly

Order received quickly. Beautiful earrings, worn every day since purchase.

25 August 2025
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Reply from Nice Cream London

Thank you so much for sharing your experience! We’re delighted your order arrived quickly and even happier to know your earrings have become part of your everyday wear, that’s the best compliment we could receive. 💛

Rated 1 out of 5 stars

Returns from EU countries are horrible

I was looking forward to the earrings but the were much to big when they arrived. When they were sent to me I had to pay 100€ additional customs and then when I wanted to return them, I would have to pay 15€ for shipping, probably another amount for customs to the UK and then Nice Cream London would also keep 50-100€ of my refund as processing fee. I feel scammed, honestly…

25 July 2025
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Reply from Nice Cream London

We're sorry to see this review, especially as we’ve had no messages or contact from you regarding your order or any concerns. We’d have been more than happy to clarify things directly.

To correct the information you've shared - we do not deduct a €50 to €100 processing fee from refunds, nor are there customs charges on returns to us. The only cost typically not refunded is the original shipping fee, but as your order qualified for free shipping, this wouldn’t have applied to you either.

We take transparency and fairness seriously, and it's disappointing to see such misinformation posted publicly. If you’re able to update or remove the inaccurate claims in your review, we’d greatly appreciate it. Of course, if you'd like to discuss anything further, we're more than happy to help. Please feel free to get in touch via care@nicecreamlondon.com

Rated 5 out of 5 stars

Love it!

Shipped quickly, excellent quality and value

3 July 2025
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Reply from Nice Cream London

Thank you Sherry, we're glad to hear it!

Rated 5 out of 5 stars

Amazed

The customer service and jewelry are amazing. Everything is perfect. Could not recommend this company more

25 June 2025
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Reply from Nice Cream London

Thank you Jamie, we really appreciate it!

Rated 5 out of 5 stars

Great customer service/products

Great customer service. They were super friendly, quick to respond and so helpful.
I got my wedding jewellery from here as the products are stunning and great quality!

24 June 2025
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Reply from Nice Cream London

Thank you for leaving us a review, and congratulations on your upcoming wedding! I hope you have an extra special day, thank you for choosing us!

Rated 5 out of 5 stars

Excellent product silk on the hair…

Excellent product silk on the hair comes in beautiful box with amazing scent highly recommend

28 June 2025
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Reply from Nice Cream London

Thank you so much for your kind words Sharon and for your order with us. I'm happy to hear you're satisfied with our products and that they feel good on your hair!

Rated 5 out of 5 stars

Very pleased

Very pleased. I ordered and asked for a quick delivery as I was going away and wanted to
Take the earrings with me.
They were delivered the next day and were beautiful.
Thank you

31 May 2025
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Reply from Nice Cream London

Thank you so much for your lovely review! We're so glad to hear the earrings arrived in time for your trip and that you loved them. It means a lot to us that you took the time to share your experience. Safe travels and we hope you enjoy wearing them! 💛

The Nice Cream London Team

Rated 1 out of 5 stars

My earrings was stolen

My earrings was stolen, I received an ampty box.

31 May 2025
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Reply from Nice Cream London

Hi Natalia,

We’re very sorry to hear you’re still unhappy. As we’ve discussed with you directly, your order was shipped with Royal Mail International Tracked and shows as successfully delivered and collected. The parcel weight at dispatch matched the earrings and packaging exactly, confirming the item was inside when it left our studio.

We also reviewed the photo you sent, which shows damage to the box. However, there was no indication from the postal system that the parcel had been tampered with, nor was it repackaged or flagged as damaged, something that would occur if items were lost or removed during transit.

We’ve invited you to raise a formal enquiry with your local postal service, and we remain happy to cooperate fully with any investigation on their side.

We completely understand how upsetting this must be and we’re truly sorry for the frustration, but we do need to work with verified evidence when processing claims.

Kind regards,
The Nice Cream London Team

Rated 4 out of 5 stars

I love the earrings

I love the earrings, great quality too

27 May 2025
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Reply from Nice Cream London

Hi Natalia,

Thank you so much for taking the time to leave us a review. We are so glad to hear that you love the earrings and hare happy with the quality! We hope you enjoy them.

The Nice Cream London Team

Rated 5 out of 5 stars

Understated but a classic earring

Understated but a classic earring, just a little bit different. Excellent service from Nice Cream London.

26 May 2025
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Reply from Nice Cream London

Thank you so much for your kind words! We're so pleased to hear you love the subtle elegance of your earrings. It's lovely to know they feel just a little bit different in the best way. And we're thrilled the service matched the experience ✨

Warmest wishes,
The Nice Cream London Team

Rated 5 out of 5 stars

Beautiful bracelets

Beautiful bracelets, and beautifully packaged….love!!!

30 May 2025
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Reply from Nice Cream London

Thank you so much for your lovely feedback. We are so glad to hear you loved the bracelets and the packaging! It really means the world to us and we truly appreciate your support

Rated 5 out of 5 stars

Very nice earrings

Very nice earrings. Fast delivery.

29 May 2025
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Reply from Nice Cream London

Thank you so much for your review! We are glad to hear that you like them and that they came quickly.

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