Nice Cream London Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the stunning quality and design of the products. Customers frequently highlight the beautiful packaging and the efficiency of the delivery service, often noting quick arrival times. Many people appreciate the excellent customer service, describing it as responsive, helpful, and professional. The overall ordering process is also commended for being smooth and easy, leading to high satisfaction and repeat purchases. However, some reviewers were not happy with the customer service, citing unhelpful policies and a refusal to cover return shipping for defective items. A few other people also felt that the jewelry was overpriced or that the actual size of the items differed from their expectations based on online images. There were also isolated reports of allergic reactions and items arriving damaged or defective.

What people talk about most

Product

Customers generally express delight with the product, often describing the jewelry as beautiful, stunning,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the jewelry as beautiful, stunning, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, even for... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering system and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very nice earrings

Very nice earrings. Fast delivery.

29 May 2025
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Reply from Nice Cream London

Thank you so much for your review! We are glad to hear that you like them and that they came quickly.

Rated 5 out of 5 stars

Very speedy delivery to Los Angeles…

Very speedy delivery to Los Angeles great packaging thx so much

28 May 2025
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Reply from Nice Cream London

Thank you so much for your lovely feedback! We are so glad your order arrived quickly in Los Angeles and that you loved the packaging. Really appreciate your support 💫

Rated 5 out of 5 stars

Beautiful, elegant earrings

Fast delivery, beautifully packaged and amazing earrings! I have not stopped wearing them since they arrived. So elegant, and feminine. LOVE these earrings

2 May 2025
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Reply from Nice Cream London

Thank you so much for this gorgeous review! We are thrilled to hear how much you love the earrings and that they have become a regular in your rotation. Elegant and feminine is exactly what we were going for 💕 so glad they found the right home!

Rated 5 out of 5 stars

It was nice to reserve Emails letting…

It was nice to reserve Emails letting me know when new products are in. I love the collections ,especially the earrings, such good quality for every day wear. Easy to order service was excellent. Arrived quickly and safely.

2 May 2025
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Reply from Nice Cream London

Thank you so much for your lovely review! We are so glad you enjoy the emails and love the collections, especially the earrings. It means a lot to hear they are part of your everyday wear. Delighted the ordering process was smooth and your parcel arrived quickly and safely. Thank you for your support 💛

Rated 5 out of 5 stars

Very pleased with the earrings that…

Very pleased with the earrings that will be worn at a wedding in July! Well packaged and arrived with a few days.

27 April 2025
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Reply from Nice Cream London

Thank you so much for your kind words! We are so pleased to hear you are happy with the earrings and that they will be part of a special day in July. Wishing you a beautiful wedding celebration! 💐

Rated 5 out of 5 stars

Nice cream London are a great business…

Nice cream London are a great business to deal with, quick delivery, I would highly recommend them.

3 May 2025
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Reply from Nice Cream London

Thank you so much for your lovely feedback! We are so glad you had a great experience with us and truly appreciate the recommendation. It means a lot 💫

Rated 5 out of 5 stars

my experience from start to finish…

my experience from start to finish along with Royal Mail giving me detail updates as to where my package was going it was absolutely amazing and fantastic. what a great service. I a wearing my new bracelet and enjoying it . Thank you!

28 April 2025
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Reply from Nice Cream London

Thank you so much for your wonderful message! We are so happy to hear your experience from start to finish was smooth and that Royal Mail kept you well updated. Thrilled to know you are already enjoying your new bracelet. Thank you for your support and kind words 💫

Rated 1 out of 5 stars

I did not get my package

I did not get my package. They sent an email saying a card was left but it was not.

26 April 2025
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Reply from Nice Cream London

Thank you for your feedback. We are really sorry that your delivery experience was frustrating. As you know, we stayed in close contact throughout and issued a full refund as soon as it was clear the parcel could not be located. Unfortunately, there was a discrepancy on the courier's side which was beyond our control, but we did everything we could to make things right from our end. We completely understand the disappointment and appreciate you giving us a try.

Rated 5 out of 5 stars

The Kate earrings are the most…

The Kate earrings are the most beautiful pearl earrings and will be worn every day! The quality and the packaging is perfection. I loved that they came with multiple styles of backs so you can choose which suit you. Would highly recommend

25 April 2025
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Reply from Nice Cream London

Thank you so much for this lovely review! We are thrilled to hear how much you love the Kate earrings and that they will be part of your everyday look. So glad the extra earring backs came in handy too. Your kind words mean the world!

Rated 5 out of 5 stars

Nice cream has beautiful jewellery…

Nice cream has beautiful jewellery pieces that are high quality, they are delivered in lovely packaging that makes them the perfect gift!

28 February 2025
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Reply from Nice Cream London

Thank you so much for your kind words! We are so happy to hear you love the quality and presentation of our jewellery. It means a lot to know they make the perfect gift, thank you for your support 💫

Rated 5 out of 5 stars

A beautiful brand

So glad to have found this great brand! Have bought Serena and hydrangea bracelet and hydrangea earrings so far all absolutely beautiful great quality so many great compliments when worn super quick delivery and adorable packaging at a great price

31 March 2025
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Reply from Nice Cream London

Thank you so much for this wonderful review! We are so happy to hear you are loving the Serena and Hydrangea pieces, and even happier to know they are getting lots of compliments. It means the world to us that you are pleased with the quality, delivery and packaging. Thank you for all the support and kind words 💛

Rated 5 out of 5 stars

Wonderful vendor- good communication

Wonderful vendor- good communication, listening, and well crafted products.

9 March 2025
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Reply from Nice Cream London

Thank you! We are so pleased to hear you had a positive experience and that you are happy with the pieces. Your support means a lot to us

Rated 5 out of 5 stars

Beautiful and reliable company

Beautiful and elegant jewellery with fast and reliable shopping and delivery experience

28 February 2025
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Reply from Nice Cream London

Thank you for your kind words! We're delighted to hear that you loved our jewellery and had a smooth shopping and delivery experience. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Beautiful pakaging

Beautiful pakaging

7 February 2025
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Reply from Nice Cream London

Thank you for your lovely review! We put a lot of effort into our packaging to ensure it reflects the quality of our jewellery, so we truly appreciate you noticing. We're glad you liked it!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, happy with bracelet.

4 February 2025
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Reply from Nice Cream London

Thank you for your review! We're glad to hear you're happy with your bracelet and that you had a great experience. We appreciate your support!

Rated 5 out of 5 stars

So reasonable priced beautiful…

So reasonable priced beautiful jewellery at affordable prices xx the hydrangea earrings I got are exquisite xx look forward to buying more luxurious items soon

30 January 2025
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Reply from Nice Cream London

Thank you so much for your kind words! 💖 We're thrilled to hear you love your Hydrangea earrings! We can't wait to welcome you back for more luxurious pieces soon. ✨

Rated 5 out of 5 stars

I have bought four necklaces and one…

I have bought four necklaces and one more I love them all excellent

29 January 2025
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Reply from Nice Cream London

Thank you so much for your wonderful review! We're thrilled to hear that you love all your necklaces. Your support means the world to us! If you ever need anything else, we're always here to help. Enjoy your beautiful jewellery!

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