Nice Cream London Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the stunning quality and design of the products. Customers frequently highlight the beautiful packaging and the efficiency of the delivery service, often noting quick arrival times. Many people appreciate the excellent customer service, describing it as responsive, helpful, and professional. The overall ordering process is also commended for being smooth and easy, leading to high satisfaction and repeat purchases. However, some reviewers were not happy with the customer service, citing unhelpful policies and a refusal to cover return shipping for defective items. A few other people also felt that the jewelry was overpriced or that the actual size of the items differed from their expectations based on online images. There were also isolated reports of allergic reactions and items arriving damaged or defective.

What people talk about most

Product

Customers generally express delight with the product, often describing the jewelry as beautiful, stunning,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the jewelry as beautiful, stunning, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, even for... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering system and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Pure Luxury

After being recommended I placed my order. The whole process was amazing from payment options to delivery. My item arrived very well packaged and complete with a luxurious dust bag. I will be definitely ordering again.

6 May 2024
Rated 5 out of 5 stars

Product arrived quickly to Canada(under…

Product arrived quickly to Canada(under five days). It was elegantly and simply packaged with external packaging easy to recycle. Earrings are so pretty and the perfect size. They look better than the image online. Very happy! Thank you!

1 May 2024
Rated 5 out of 5 stars

Perfect

Purchased the necklace to go with the hydrangea and pearl earrings I recently bought. Very pretty and looks so lovely xx

7 April 2024
Rated 5 out of 5 stars

Beautiful Earrings!!

I can't believe the great correspondence from Nice Cream via email to let me know exactly where my package is! Great communication. I absolutely love the earrings I ordered and wear them all the time.

5 April 2024
Rated 5 out of 5 stars

Stunning affordable jewellery

First introduce to your company via Instagram
Omg the quality and designs are fabulous
Great you can buy either gold or silver and your pearls are gorgeous
Customer care is quick and caring thx Hugo

29 March 2024
Rated 5 out of 5 stars

I brought Hydrangea earrings for a wedding .

I saw Hydrangea earrings on one of hannah ricketts vlogs. and then made a comment on her vlog. Hannah kindly told me they from nice cream London. I bought hydrangea in silver for wedding for this summer. They are stunning in real life and really comfortable to wear . I thought they were going to be delayed ,due to Easter holidays.I contact customer service they were excellent. They were dispatch on Tuesday and I received them on Friday which wasn’t delayed at all. very happy with them. thank you, nice cream customer service team.you very helpful.

30 March 2024
Rated 5 out of 5 stars

Just beautiful workmanship the whole…

Just beautiful workmanship the whole process was just a breeze fast turnaround

8 February 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Susan,

Thank you for your wonderful review! You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo

Customer Care

Nice Cream London

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