Nice Cream London Reviews 314

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the stunning quality and design of the products. Customers frequently highlight the beautiful packaging and the efficiency of the delivery service, often noting quick arrival times. Many people appreciate the excellent customer service, describing it as responsive, helpful, and professional. The overall ordering process is also commended for being smooth and easy, leading to high satisfaction and repeat purchases. However, some reviewers were not happy with the customer service, citing unhelpful policies and a refusal to cover return shipping for defective items. A few other people also felt that the jewelry was overpriced or that the actual size of the items differed from their expectations based on online images. There were also isolated reports of allergic reactions and items arriving damaged or defective.

What people talk about most

Product

Customers generally express delight with the product, often describing the jewelry as beautiful, stunning,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the jewelry as beautiful, stunning, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, even for... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering system and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the staff for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stunning pieces… I bought hydrangea earrings necklace and bracelet… delivery was super quick, boxed beautifully and I adore them all and have had so many compliments. My friend had a special birth... See more

Company replied

Rated 5 out of 5 stars

The earrings are a really beautiful design, so well done to the clever designer! Love the size of the bow and pearl too, they are bold without being overly ‘costumey’. Quality looks top notch. The box... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely blown away by my experience with Nice Cream London. The order arrived quickly, the packaging was beautiful, and the pieces themselves are stunning - even better than the photos. The... See more

Company replied

Rated 5 out of 5 stars

I’m in the states . I received my package in less than a week. Their products are stunning. I have ordered three times now . Every piece of jewelry is well made and long lasting. I’m always recei... See more

Company replied


Company details

Written by the company

Jewellery designed to get compliments.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

314 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Earrings

They look really nice and are a good size.

8 February 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Rachel,

Thank you for your lovely review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Stunning pieces of jewellery

Stunning pieces of jewellery, versatile and classic.
Beautifully packaged and excellent customer service

28 January 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Sheila,

Thank you so much for your wonderful review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Outstanding Customer Service

I'm a first time purchaser with Nice Cream London and couldn't be happier with their outstanding customer service. There was a slight problem with the setting of my earrings. Their response was immediate, very friendly, and most accommodating. My replacement earrings arrived quickly, and they're absolutely beautiful...my favorites for a long time to come.

30 December 2023
Nice Cream London logo

Reply from Nice Cream London

Hi Nikki,

Thank you for your wonderful review!

You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

I think the introduction regarding the…

I think the introduction regarding the packaging done by elves was nice pre Christmas although a bit over the top.
But continuing with it at the end of January was to much. That is the only reason for four stars and not five.
But this won't deter me from ordering from you again.

- A wholly undeserved docking of a star from my father! Changed to 5 as it should be. My mum has just had one of your Hydrangea bracelets and necklaces for her birthday and she's over the moon! They're stunning and packaged lovely by the elves! - Luke

25 January 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Roy,

Thank you for your kind review!

Our elves work all year long - not just at christmas time! 😁

Kind regards,

Hugo

Customer Care
Nice Cream London

Rated 5 out of 5 stars

jewelry

I live in the US and the ordering process was so easy and the shipment arrived very quickly. Love the jewelry items and they are wonderful quality.
Thank you

8 January 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Anne,

Thank you for your wonderful review!

You are so kind - we are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 3 out of 5 stars

Gift card

I would’ve preferred a physical card to give instead of three code numbers on three emails (to make up the amount I wanted to give).

2 January 2024
Nice Cream London logo

Reply from Nice Cream London

Hi Marji,

Thank you for your feedback, this will be passed on to the team.

Kind regards,

Hugo

Customer Care
Nice Cream London

Rated 5 out of 5 stars
Nice Cream London logo

Reply from Nice Cream London

Hi Patricia,

Thank you for your wonderful review!

You are so kind - we are so happy you love your Nice Cream order.

Kind regards,
Hugo
Customer Care
Nice Cream London

Rated 5 out of 5 stars

Lovely earrings

Received my Hydrangea earrings today, they are very lovely and will be wearing them a lot. Packaged beautifully. Thank You, Nice Cream
Chari California USA

3 January 2024
Unprompted review
Nice Cream London logo

Reply from Nice Cream London

Hi Charli,

Thank you for your wonderful review!

We are so happy you love your Nice Cream order.

Kind regards,

Hugo
Customer Care
Nice Cream London

Rated 2 out of 5 stars

Bleeding & infected ears

Can’t fault how gorgeous they are or delivery but they have left my ears bleeding and mildly infected. I’m dubious of its claim to be Stirling silver & gold plated. I have many earrings that are sterling silver & gold plated, such as from Scream Pretty but my goodness have these left me in a bad way. Very painful& raw. I’ve had my ears pierced for over ten years and they feel open & raw now. So sorry to say this.

4 December 2023
Unprompted review
Nice Cream London logo

Reply from Nice Cream London

Hi Jessica,

I hope you are well and having a beautiful day.

I am so sorry to hear you are having trouble with your earrings - this is first for us. I can confirm that they are indeed sterling silver and gold plated.
This is definitely not what we would expect from any of our pieces, nor the experience we'd want for you as a customer. I would like to get this resolved for you and ask that you email care@nicecreamlondon.com

Kind regards,

Hugo

Customer Care

Rated 5 out of 5 stars

Lovely pieces!

I’ve been looking for some timeless jewelry pieces for some time. I love the quality and style of the earrings I ordered, and I will definitely be purchasing from here again. <3

25 November 2023
Rated 1 out of 5 stars

This is absolutely ridiculous

This is absolutely ridiculous, I payed 20€ for shipping costs in your website and it just arrived now to my house and the transport agency told me I have to pay nearly 40€ more to receive it. I thought that 20€ for shipment was already super expensive but I really wanted the earrings so ok, but to pay 40€ more here?? This is absolutely outrageous and you didn’t even indicate in your web about additional expenses. I’m very unsatisfied and disappointed with this order. I wouldn’t recommend anyone to buy from your website and none the less I will never purchase anything else ever from you. This is a scam.

12 November 2023
Rated 2 out of 5 stars

Necklace broke 10 minutes before my wedding

I purchased a necklace from nice cream for my wedding, it was stunning, the necklace broke as I was getting ready and had 10 minutes until I had to leave, it made it a very stressful time, but I still had a lovely day.
I was refunded but did not feel the customer service was amazing considering my experience
Unfortunately I can’t recommend them

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Bought the bow earrings they look…

Bought the bow earrings they look amazing. Was worried they’d be heavy but cant feel them when wearing them (which is every day) Would repurchase BUT attention for everybody from germany. Had to pay an extra 30€ for the package even though i thought the customs were included in the 15€ delivery. Was mad until i had the most sparkly elegant looking earrings so ALL worth it :))

1 October 2023

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