Nicholasjohninteriors Reviews 

74
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, mentioning that items like dining tables and sideboards are beautiful and extremely well-made. Consumers are also very impressed with the delivery service, noting that orders arrive quickly and the staff is exceptionally polite, helpful, and efficient. They appreciate how the delivery team assembles furniture and removes packaging materials cleanly. However, some customers also noted occasional communication issues and minor delays regarding delivery updates or slow response times from support. A few people mentioned that it was difficult to get in touch with the team when trying to track their purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with their new furniture and... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and professional drivers.... See more

Service

Customers consistently report great satisfaction with the overall service, highlighting efficient... See more

Staff

People report high satisfaction and appreciation regarding the staff and delivery crew. Reviewers frequently... See more

Quality

Reviewers express high satisfaction regarding product quality, often describing their furniture and items as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having initially in previous review I gave this company 0 stars... I may have been abit premature in this, as I have now recieved my item ie malani cushion on the same day as I wrote the review.. I d... See more

Company replied

Rated 5 out of 5 stars

New ceramic top dining room table - great price, great service, very short lead time. I must give a special mention to the guys who delivered my table. They were very knowledgeable on the assembly an... See more

Company replied

Rated 5 out of 5 stars

Wonderful Sideboard, very good quality. Just love it! AND an EXCELLENT!!!! delivery service. Just wow, I am speechless how polite the boys were. Brought everything inside, check the sideboard if every... See more

Company replied

Rated 5 out of 5 stars

Nicholas John Interiors are true to their words when advertising their goods for sale. I have placed two orders with them to date and both orders were dealt with with professionalism and I was tr... See more

Company replied


Company details

  1. #282 of 397 best companies in Home Furniture Shop

Written by the company

At Nicholas John Interiors we provide a range of crystal, glass and mirrored furniture, as well as a variety of home accessories, mirrors and bespoke wall art. We have a fantastic range of statement and home lighting available both in store and online via our website, with free delivery on all lighting. If you are looking for a specific item for you home, simply ask and we can usually source it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

74 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(74)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely thrilled with my purchase

Absolutely thrilled with my purchase

18 July 2025
Nicholasjohninteriors logo

Reply from Nicholasjohninteriors

Thank you for your lovely review! We’re delighted to hear you’re absolutely thrilled with your purchase. It’s always wonderful to know our pieces bring joy to our customers’ homes.

We really appreciate your support and look forward to helping you find your next favourite piece

- Team Nicholas John Interiors

Rated 5 out of 5 stars

Outstanding service!

I had such a great experience with Nicholas John Interiors. They were able to provide products we could not find anywhere else. The communication was outstanding and when I called multiple times they were always so friendly and helpful. I needed a specific delivery date and they accommodated to this. The furniture was also assembled for me on delivery. Couldn’t fault them :)

10 April 2025
Unprompted review
Nicholasjohninteriors logo

Reply from Nicholasjohninteriors

Thank you so much for your kind words! We're absolutely delighted to hear that you had such a positive experience with us. It’s always our aim to offer a service that’s not only efficient but personal and attentive too, so we're thrilled we could accommodate your delivery needs and help with assembly on the day.

We’re so pleased you found exactly what you were looking for and that our team could make the whole process smooth and enjoyable. We truly appreciate your support and look forward to helping you again in the future!

– The Nicholas John Interiors Team
www.nicholasjohninteriors.co.uk

Rated 5 out of 5 stars

Great experience from the team at NJ…

Great experience from the team at NJ Interiors. Customer support were very helpful and the furniture is gorgeous. Thanks again.

4 April 2025
Unprompted review
Nicholasjohninteriors logo

Reply from Nicholasjohninteriors

Thank you for your lovely feedback! We're so pleased to hear you had a great experience with the team at NJ Interiors. It’s always our pleasure to help, and we're thrilled that you’re happy with your new furniture.

Thanks again for choosing us – we hope to welcome you back soon!

– The Nicholas John Interiors Team
www.nicholasjohninteriors.co.uk

Rated 1 out of 5 stars

Placed an order over two weeks ago

Placed an order over two weeks ago. Money immediately taken, and advised delivery would be in 3-5 days…. No communication since. Have chased up and received a sub par response so I’ve requested a refund so I can buy my product from a more trustworthy and responsive business.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a £800 console table

I ordered an £800 console table. Received an email confirming order then nothing. I reached out after 3 weeks to ask for an update. First email was ignored so I sent again. This time, thankfully I got a text from delivery company confirming delivery. I took the afternoon off work and followed the tracking app. Unfortunately the delivery didn’t arrive so I reached out to Nicholas John. It was rescheduled for a week later. This is my second time ordering from Nicholas John and neither has been a pleasant experience. Communication is key. Owning a mistake is also key.

17 June 2024
Unprompted review
Rated 5 out of 5 stars

5" SERVICE AND HIGHLY RECOMMENDED

I ordered a sculpture from this company and I am so pleased with the process of ordering from beginning to end I was kept up to date with emails at all times. The sculpture was beautifully and carefully wrapped and I love it also I received it 2 days after ordering now that is fast service. I was let down by another company when I ordered the same sculpture so I am glad that I found Nicholas John Interiors other company's would benefit from being like them I will certainly be ordering from them again.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Recently purchased some artwork from Nicholas John. I was delighted with my purchase and although there was a small issue with the item (nothing to do with NJ) it was dealt with promptly and professionally. Would highly recommend!

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Great serviceI

I had never shopped with this company before, but saw the clock I liked on its website. So pleased I ordered from Nicholas John as the service was first class. Would definitely buy from it again. Thank you.

12 July 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with this company. I purchased an Aspen sideboard which is gorgeous .The white gloves delivery was so good. Also I’m very grateful to Sarah who helped me so much with my order. I highly recommend this company.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

5 Star Customer Service

I purchased dining chairs and a dining table from Nicholas John Interiors back in 2018 from the store in Bexleyheath.
Unfortunately recently a chair from the set was damaged by one of my kids and I needed to replace a leg on one of the chairs.
I contacted Nicholas John from the number on their website, since my purchase the business has changed hands and is now trading online only.
However, as I had purchased the furniture over 3 years ago and even though they were not obliged to help, Sarah and her team contacted suppliers and had a replacement leg shipped to me.
Great Customer Service & Integrity!! Thank you for helping out and saving the cost of purchasing a replacement chair, which I feel most retailers would have done.

7 December 2021
Unprompted review
Rated 5 out of 5 stars

An exceptional service from a…

An exceptional service from a professional, efficient company.

I spoke to Donna on several occasions and she even responded to me in the evening too. This is a company who are prepared to go the extra mile for customers.

The table I purchased was of a high quality/standard and looks absolutely amazing in my dining room.

I would recommend Nicholas John Interiors to all my family and friends. I will definitely be purchasing further items in 2021.

Thank you so much for your help Donna, very much appreciated.

27 December 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning furniture and…

Absolutely stunning furniture and ceiling lights, I ordered 3 led ceiling lights and a mirrored dresser, all came within three weeks, packaged well and look amazing. I’m so impressed with this company.

12 December 2018
Unprompted review

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