Nicoletta Carlone Reviews 

150
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Never received my order. The dress was listed as ‘in stock’ and so I gave it the 5-8 day delivery window before reaching out to customer service. Never received a reply. Reached out a second time (via... See more

Rated 3 out of 5 stars

The headband popped up in my Facebook feed & I hadn't seen it before so was interested. With a considerable sale, it was still $40 with shopping. Little did I know, almost identical headbands are sell... See more

Company replied

Rated 5 out of 5 stars

I will admit I am a bit hesitant about buying from a new vendors on line, but the Starlet robe was just do tempting and on sale. I reached out to customer service, asked a few questions, then... See more

Rated 4 out of 5 stars

The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that... See more

Company replied

Company details

  1. Fashion accessories shop

Written by the company

Original creations, vintage-inspired designs, and curated items selected from around the world


Contact info

3.5

Average

TrustScore 3.5 out of 5

150 reviews

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Asks customers to review

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Replied to 66% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(150)

5 reviews in the last 12 months

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Rated 4 out of 5 stars

Unique and attractive

The two items I received are unique and attractive. Also well made. The shipping times were slow. The package seemed to sit waiting to ship for a very long time. The company should try to improve that without costing the customer extra. I don’t see the point of having to choose free or extra shipping and having it make a difference if times are that slow. However, I am pleased with my purchases. I would consider buying from Nicoletta Carlone again.

27 August 2024
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Reply from Nicoletta Carlone

Hi Erica,
Thanks for your taking the time to provide your feedback! We’re thrilled to hear that you loved your unique and well-made items from Nicoletta Carlone, and we truly appreciate your understanding regarding the shipping times.

We are always striving to improve our service, and your insight about shipping is incredibly helpful. We are currently working on ways to reduce shipping times without adding extra costs for our customers, and we hope to make that experience smoother for you in the future.

As a token of our appreciation, I’d love to offer you a special discount on your next purchase. We hope this encourages you to visit us again and enjoy even more beautiful pieces! Contact me using the form on our website and I'll give you the discount code.

Thank you for supporting Nicoletta Carlone, and we look forward to welcoming you back soon!

All the best,
Stanley
Customer Service

Rated 5 out of 5 stars

Great experience

I have ordered several time from this store and have always been happy with service and the items I ordered! Great place to buy gifts.

10 August 2024
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Reply from Nicoletta Carlone

Hi Hollie,
Thanks so much for your continued support! We're thrilled to hear you're happy with both our service and the items you've ordered. It’s wonderful to be your go-to for gifts! We look forward to seeing you shop with us again online.

All the best,
Stanley
Customer Service

Rated 1 out of 5 stars

Took nearly one month to ship and then…

Took nearly one month to ship and then several attempts to return.
Item arrived after my event and I was still charged for shipping after j told them what happened.
The response time is good and they want to help, but they lack the infrastructure. Didn’t even open the box - but will not buy again from them. Hassle is too great

31 May 2024
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Reply from Nicoletta Carlone

Hi, please accept our apologies. This is not the experience we wanted you to have. As I wrote in my previous email to you, your return request did not indicate what item to return. This caused a delay with our return system. As soon as the return was correctly updated the free return shipping label was emailed to you (June 10). The tracking shows the package has not yet been received by the carrier (June 19). Please return the item to us so we can process your refund.
Thanks,
Stanley
Customer Service

Rated 4 out of 5 stars

My wife loves the Medusa headpiece

My wife loves the Medusa headpiece, but I can't give Nicoletta a 5 -- it just took too long to get here. Seems the USPS was waiting forever to get the piece after they were contacted -- I checked shipping every day...

3 June 2024
Rated 2 out of 5 stars

issues

I placed an order, and my card was compromised. There were charges for Meta Pay, from Facebook, which happened right around the same time as this order. Fortunately, it was caught in time, but having my account flagged, and s new card shipped was a major inconvenience. The pin is pretty, but everything involved wasn't worth it.

27 May 2024
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Reply from Nicoletta Carlone

Hi Rebecca,
Sorry to hear you had a problem with Facebook and your credit card security. We take data breaches very seriously. I'm interested to know why you gave our store two stars when you made your purchase on the Facebook shop, which has nothing to do with our checkout system. I'm happy you liked the pin, but in the future please consider going to directly to our website.
Thanks,
Stanley
Customer Service

Rated 3 out of 5 stars

Great product, not-so-great shipping time

Great quality product! I ordered a stars headband, and was very happy with it. It was definitely not cheaply made, which was refreshing since so much stuff you buy online nowadays seems to be. Absolutely perfect, pretty, and well-designed!

However, I have to take a couple stars off for shipping. I’m very lucky that I ordered it way before my event, because it took about a month to arrive, maybe more. I did not receive any emails updating me on shipping delays until nearly a month after I placed the order, something about “inventory issues.” This shipping time happened to be fine for me since I ordered far in advance, but definitely still a bit frustrating, and for someone who needed it quicker it could definitely be bad.

31 May 2024
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Reply from Nicoletta Carlone

Hi, I'm glad you liked the headband and apologize for the delay. Shipping can take longer during sales and holidays. This is noted in our shipping policy, whcih you can read on our webite. By the way, I never received any emails about this order from you. Did you try to contact me about the delay? It's important you are completely satisfied with your experience shopping with us.
Thanks,
Stanley
Customer Service

Rated 1 out of 5 stars

I was charged for all items and thought…

I was charged for all items and thought I had received them all… that was until I opened the box for the “Minerva” Spider Bracelet. The box was there but there was nothing inside. It’s a nice box but I checked the entire box and found nothing in the packing or outside the product box, or in the shipping box.

28 May 2024
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Reply from Nicoletta Carlone

Hi Natalie, Please accept my apologies for the missing item. Contact me directly on our website and I will arrange to ship another bracelet right away.
Thanks,
Stanley
Customer Service

Rated 1 out of 5 stars

Terrible junk

27 May 2024
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Reply from Nicoletta Carlone

Our number one priority is your happiness. If you're not fully satisfied with your purchase use our free prepaid USA shipping label to return your items to us within 15 days after delivery for exchange, store credit, or refund. Questions? Contact me directly on our website.
Thanks,
Stanley
Customer Service

Rated 1 out of 5 stars

Not Worth It

Too small. Cheap quality. Not worth the cost. Looks like a drop shipping item from Temu.

29 April 2024
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Reply from Nicoletta Carlone

Our products are shipped from our California warehouse. We offer a Happiness Guarantee that allows you to return an item for a refund or exchange. Check our website for more details.

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