I have bought these caffeine pouches from “Nic Pouches” a few times now and they are really good. Despite EVRI messing up the deliver, Angel from Nic pouches sorted the issue out really quickly a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age. A CSR named Ash prompty responded to my email to push the order through and even rang me to o... See more
Company replied
Have ordered from Nicpouches several times, always been great. On the most recent occasion the delivery went wrong. Absolutely nothing to do with Nicpouches but their customer service was second to no... See more
Company replied
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash w... See more
Company replied
Company details
- #19 of 41 best companies in Tobacco shop
Written by the company
Welcome to NicPouches.com, your trusted source for premium nicotine pouches. We are dedicated to providing adult consumers with a convenient, smoke-free, and spit-free alternative to traditional tobacco products. Our Mission - At NicPouches.com, our mission is to offer high-quality nicotine pouches that cater to the diverse preferences of our customers. We aim to provide products that not only meet but exceed your expectations in terms of taste, quality, satisfaction and price. Our goal is to support a healthier lifestyle by offering a modern nicotine experience. Our Story - NicPouches.com was founded on the belief that nicotine users deserve better options. Our journey began when we saw a gap in the market for a clean, discreet, and flavourful alternative to smoking and chewing tobacco. We set out to create a platform where adult consumers can easily access the best nicotine pouches available, all in one place.
Contact info
United Kingdom
- nicpouches.com
4.8
Excellent
209 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nicpouches
Thank you for the great review!
We're so pleased to hear that your order arrived the next day and that you were happy with the service.
We really appreciate your support and hope to see you again soon!
Kind regards
The NicPouches Team
Kyle and Angel were an absolute…
Kyle and Angel were an absolute delight. Great customer service and very responsive to questions and queries.
5 March 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the wonderful review!
We’re thrilled to hear that Kyle and Angel made such a positive impression.
Delivering great customer service and being responsive to our customers is something we take great pride in, so it’s fantastic to know they provided such a delightful experience.
We’ll be sure to pass along your kind words to them. We truly appreciate your support!
Kind regards
The NicPouches Team
Really good customer service
I have bought these caffeine pouches from “Nic Pouches” a few times now and they are really good.
Despite EVRI messing up the deliver, Angel from Nic pouches sorted the issue out really quickly and sent replacements out. Really pleased at the customer service and will definitely buy from them again!
5 March 2026
Unprompted review
Reply from Nicpouches
Thanks so much for the great review!
We’re really glad to hear you’re enjoying the caffeine pouches.
Sorry again about the delivery hiccup with EVRI, but it’s great to know Angel was able to get everything sorted quickly for you.
We always aim to make sure our customers are taken care of when things don’t go to plan.
We really appreciate your support and look forward to getting your next order out to you soon!
Kind regards
The NicPouches Team
Amazing customer service
Amazing customer service, would highly recommend!
4 March 2026
Unprompted review
Reply from Nicpouches
Thank you so much for your kind words and 5-star review!
We’re really glad to hear you had a great experience with our customer service.
Your recommendation means a lot to us, and we truly appreciate your support.
We look forward to helping you again in the future!
Kind regards
The NicPouches Team
Good value excellent delivery and…
Good value excellent delivery and customer service
20 February 2026
Reply from Nicpouches
Thank you for your kind feedback Andrea.
We’re really pleased to hear that you found good value in your order and that our customer service met your expectations. Our team works hard to provide a smooth and reliable experience, so it’s great to know it made a positive difference.
We truly appreciate your support and look forward to serving you again.
Kind regards,
The NicPouches Team
Excellent Customer Service
I was sent the wrong order by mistake but the company quickly rectified this and sent out the correct order.
Angel was particularly helpful during this process and ensured I was fully informed of what had happened and was very swift in amending the genuine mistake.
27 February 2026
Unprompted review
Reply from Nicpouches
Thank you so much for your 5-star review!
We sincerely appreciate your understanding regarding the mix-up with your order.
While mistakes are never ideal, we’re so glad we were able to resolve it quickly and get the correct order out to you without too much disruption.
We’ll be sure to pass your kind words on to Angel, she’ll be delighted to hear that her support and communication made a difference.
Keeping our customers fully informed and taken care of is always our priority.
Thank you again for your patience and for taking the time to share your experience. We truly value your support!
Kind regards
The NicPouches Team
Absolutely affordable
Absolutely affordable , tastes great and always delivered very fast ! Best place I have ever found to buy my pouches from .
20 February 2026
Reply from Nicpouches
Thank you so much for this amazing 5-star review!
We’re thrilled to hear that you find our products affordable, tasty, and consistently delivered fast, that’s exactly the experience we strive to provide every time.
It truly means a lot to us that you consider us the best place you’ve found for your pouches.
We appreciate your support and look forward to keeping you stocked up!
Kind regards
The NicPouches Team
great pricing and decent delivery time
24 February 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re glad to hear you were happy with our pricing and delivery time.
We work hard to keep our prices competitive while making sure orders arrive as quickly as possible.
We truly appreciate your support and look forward to seeing you again soon!
Kind regards
The NicPouches Team
Great customer service
Angel was very happy to help, and rectify my problem
25 February 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the wonderful 5-star review!
We’re thrilled to hear that Angel was able to help and quickly resolve your problem.
Providing friendly and effective service is always our goal, and it means a lot to know Angel delivered that experience for you.
We truly appreciate your support and look forward to seeing you again soon!
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re thrilled to hear you had a great experience and can’t wait to welcome you back as a regular.
Your support truly means a lot to us see you again soon!
Kind regards
The Nicpouches team
I absolutely love this company
I absolutely love this company, always have great deals and always have great prices. The delivery is first class and customer service is the best I have ever encountered
15 February 2026
Reply from Nicpouches
Thank you so much for the amazing 5 star review!
We’re absolutely thrilled to hear that you love shopping with us and that you’ve had such a positive experience with our deals, pricing, delivery, and customer service.
Your kind words truly mean the world to our entire team.
We work hard to make sure every order arrives quickly and every customer feels taken care of, so hearing that we’ve delivered on that promise is incredibly rewarding.
Thank you for your support, we can’t wait to see you again soon!
Kind regards
The Nicpouches Team
Amazing
I've ordered from these about 6 or 7 times now and I'm always extremely impressed by the delivery speeds. The last time I ordered was at 8pm and the 20 pack of velos arrived by 4pm the next day, amazing.
If the prices don't change dramatically I don't think I'll go anywhere else. Top stuff.
18 February 2026
Unprompted review
Reply from Nicpouches
Thank you for the 5-star review and for your continued support. We’re delighted to hear that you’ve consistently been impressed with our delivery speeds — receiving your 20 pack of Velos the very next day is exactly the level of service we strive to provide.
It’s fantastic to know that our pricing and service have earned your loyalty. We truly appreciate your trust in us and look forward to providing the same high standard every time you order.
Kind regards,
The Nicpouches Team
Reply from Nicpouches
Thank you for the 5-star review.
We truly appreciate your continued support and are delighted to hear that your experience was great as always.
Kind regards,
The Nicpouches Team
Reply from Nicpouches
Thank you for the 5 star review!
We’re so pleased to hear that Kyle provided you with great customer service.
We’ll be sure to pass along your kind words to him — feedback like yours means a lot to our team.
Kind regards
The Nicpouches Team
Really helpful customer support
The courier messed up the delivery, I contacted Nicpouches and Kyle responded within 10 minutes and helped fix the situation.
16 February 2026
Unprompted review
Reply from Nicpouches
Thank you for the 5 star review!
We’re really sorry to hear the courier caused an issue with your delivery.
We’re so pleased Kyle was able to respond quickly and help get everything sorted for you.
Our team always aims to act fast and make things right whenever something goes wrong.
We truly appreciate you taking the time to share your experience and your kind words about Kyle.
Kind regards
The Nicpouches Team
As always a great deal and shipped out…
As always a great deal and shipped out super quick
10 February 2026
Reply from Nicpouches
Thank you for the 5 star review!!!
We’re so pleased to hear you grabbed a great deal and that your order was shipped out super quick.
We always aim to offer the best value alongside fast dispatch, so it’s great to know we’re delivering on that for you time and time again.
We really appreciate your continued support.
Kind regards
The Nicpouches Team
Value for money
3 February 2026
Reply from Nicpouches
Thank you for the 5 star review!
We’re delighted to hear you found us to be great value for money.
We work hard to offer competitive prices without compromising on quality or service, so your feedback really means a lot to us.
We truly appreciate your support.
Kind regards
The Nicpouches Team
Great prices and service I sent back a…
Great prices and service. I sent back a package for stronger pouches and Paul was very helpful when swapping them even though I used the wrong email
10 February 2026
Unprompted review
Reply from Nicpouches
Thank you for the 5 star review!!
We’re so pleased to hear you’re happy with our prices and service.
We’re glad the exchange process went smoothly and that Paul was able to help you swap to stronger pouches, even with the email mix-up.
Our team is always happy to go the extra mile to make sure everything gets sorted quickly and easily.
We really appreciate your support and your kind feedback — it means a lot to us.
Kind regards
The Nicpouches Team
Damaged parcel resolved
Evri had damaged my parcel on route to me, I wrote an email to nicpouches.com, and within an hour I received a phone call. I was assisted by Ash who was brilliant helping and I can't believe the high level of customer service experienced. Thank you
10 February 2026
Unprompted review
Reply from Nicpouches
Thank you for the 5 star review!!
we truly appreciate you taking the time to share your experience. We're very sorry to hear that Evri damaged your parcel in transit, but we're so pleased we were able to resolve things quickly for you.
Providing fast, personal support is extremely important to us, and we’re delighted that Ash was able to assist you and turn the situation around.
Your kind words mean a great deal to our team, and we’ll be sure to pass your feedback on to Ash.
Kind regards
The Nicpouches Team
Small issue with wrong pouches sent
Small issue with wrong pouches sent. Ash called and apologised and solved the issue satisfactorily. Thanks Nicpouches!
9 February 2026
Unprompted review
Reply from Nicpouches
Thanks so much for the 5-star review!
Sorry again about the mix-up with the pouches, but we’re really glad Ash could get it sorted quickly and to your satisfaction.
We appreciate your understanding and support, it means a lot to us.
Thanks for choosing Nicpouches!
Kind regards
The NicPouches Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.