I have bought these caffeine pouches from “Nic Pouches” a few times now and they are really good. Despite EVRI messing up the deliver, Angel from Nic pouches sorted the issue out really quickly a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age. A CSR named Ash prompty responded to my email to push the order through and even rang me to o... See more
Company replied
Have ordered from Nicpouches several times, always been great. On the most recent occasion the delivery went wrong. Absolutely nothing to do with Nicpouches but their customer service was second to no... See more
Company replied
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash w... See more
Company replied
Company details
- #19 of 41 best companies in Tobacco shop
Written by the company
Welcome to NicPouches.com, your trusted source for premium nicotine pouches. We are dedicated to providing adult consumers with a convenient, smoke-free, and spit-free alternative to traditional tobacco products. Our Mission - At NicPouches.com, our mission is to offer high-quality nicotine pouches that cater to the diverse preferences of our customers. We aim to provide products that not only meet but exceed your expectations in terms of taste, quality, satisfaction and price. Our goal is to support a healthier lifestyle by offering a modern nicotine experience. Our Story - NicPouches.com was founded on the belief that nicotine users deserve better options. Our journey began when we saw a gap in the market for a clean, discreet, and flavourful alternative to smoking and chewing tobacco. We set out to create a platform where adult consumers can easily access the best nicotine pouches available, all in one place.
Contact info
United Kingdom
- nicpouches.com
4.8
Excellent
209 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All round amazing company
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash went above and beyond ensuring that a new order was sent out as soon as possible and that I was happy as a customer. I’d highly recommend this company to anyone and I won’t be ordering from anywhere else. Nicpouches has a customer for life
9 February 2026
Unprompted review
Reply from Nicpouches
Wow thank you so much for this incredible review!
We’re absolutely made up to hear how happy you are with our prices, delivery, and customer service.
Courier hiccups are never fun, but we’re really glad Ash was able to jump in, sort it quickly, and make sure you were taken care of.
Your recommendation genuinely means the world to us, and “customer for life” is about the highest compliment we could get.
Thanks for putting your trust in Nicpouches, we are always happy to help!
Kind regards
The NicPouches Team
Excellent Customer Service
Have ordered from Nicpouches several times, always been great. On the most recent occasion the delivery went wrong. Absolutely nothing to do with Nicpouches but their customer service was second to none. Ash went above and beyond to rectify the situation. Thank you Ash, would highly recommend , accidents happen, its the aftercare that makes the difference and theirs was brilliant.
1 February 2026
Unprompted review
Reply from Nicpouches
Thank you so much for taking the time to leave such a thoughtful review.
We’re really glad to hear you’ve consistently had great experiences with us, and we truly appreciate your understanding around the delivery issue.
Things can occasionally go wrong, but we believe it’s how they’re handled that matters most.
We’ll be sure to pass your kind words on to Ash, who’ll be delighted to know their efforts made a difference.
Thanks again for the recommendation and continued support!
Kind regards
The NicPouches Team
Fantastic prices
Fantastic prices. Great selection and super fast delivery. Whole process was faultless. Wholly recommend
3 February 2026
Reply from Nicpouches
Thank you so much for the fantastic review!
We’re thrilled to hear you loved our prices, selection, and speedy delivery, and that everything went smoothly from start to finish.
Your recommendation means a lot to us.
Hope to see you again soon!
Kind regards
The NicPouches Team
very good customer service
very good customer service, especially Ash.
7 February 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re glad you had a great experience, and we’ll be sure to pass your kind words along to Ash.
We truly appreciate your support!
Hope to see you again soon.
Kind regards
The NicPouches Team
Great product and customer service
Great product and customer service, I made a mistake with delivery and Angel quickly fixed it, thankyou:)
6 February 2026
Unprompted review
Reply from Nicpouches
Thanks so much for the 5 star review!
We’re really glad you’re happy with the product, and no worries at all about the delivery mix-up Angel was happy to help get it sorted quickly.
Appreciate you taking the time to share this, and thanks again for choosing us.
Hope to see you again soon!
Kind regards
The NicPouches Team
Thanks 10/10
6 February 2026
Unprompted review
Reply from Nicpouches
Thank you! We really appreciate it, glad you had a great experience.
Hope to see you again soon!
Kind regards
The NicPouches Team
I ordered next day delivery and it came…
I ordered next day delivery and it came 4 days later ?
1 February 2026
Reply from Nicpouches
Thanks for your feedback, and we’re really sorry about the delay that’s not the experience we want for anyone, especially with next-day delivery.
Unfortunately, once orders leave us, delivery times are in the courier’s hands, but we completely understand how frustrating this is.
If you’d like, please reach out to our support team with your order number and we’ll be more than happy to look into this for you and see what we can do to make it right.
Kind regards
The Nicpouches Team
Great Customer Support
There was an error made on my delivery charge but it was quickly sorted by Ash at customer support and my delivery was received no issues!
4 February 2026
Unprompted review
Reply from Nicpouches
Thanks so much for the great feedback!
We’re sorry about the delivery charge mix-up, but really happy to hear Ash was able to sort it quickly and get everything back on track.
It’s awesome to know your delivery arrived without any issues in the end.
We’ll be sure to pass this on, thanks again for your support!
Kind regards
The NicPouches Team
Had a bit of a hiccup with the age…
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age.
A CSR named Ash prompty responded to my email to push the order through and even rang me to offer £10 store credit towards my next order. Top customer service.
4 February 2026
Unprompted review
Reply from Nicpouches
Thank you for such a thoughtful review.
We’re sorry about the initial hiccup, but we’re really glad Ash was able to jump in quickly and get everything sorted for you.
Going the extra mile is exactly what we aim for, so it’s great to hear that the follow-up call and store credit made a difference.
We’ll be sure to pass your kind words on to Ash, thanks again for choosing us!
Kind regards
The Nicpouches Team
Always great customer experience
Always great customer experience, had a delivery issue at the fault of evri. But they replied promptly with even better customer service sorted my issue. One of the most consistent companies i order from.
3 February 2026
Unprompted review
Reply from Nicpouches
Thank you so much for this amazing review.
We really appreciate you taking the time to share your experience.
Even when things don’t go perfectly, we always want to make sure you’re looked after, so it means a lot to hear that our team was able to sort things quickly for you.
Your loyalty and kind words about our consistency truly mean the world to us, thanks for continuing to order with us!
Kind regards
The NicPouches Team
Great service and exceptional value👍🏻
29 January 2026
Reply from Nicpouches
Thanks so much for the 5 stars!
We’re really glad you felt the service and value hit the mark, your support means a lot to us.
Hope to see you again soon!
Kind regards
The NicPouches Team
Had an issue with my delivery as evri…
Had an issue with my delivery as evri lost it , Ash sorted the issue quick and resend the parcel with few extras inside and a £15 store credit for the inconvenience! Great company
2 February 2026
Unprompted review
Reply from Nicpouches
Thank you very much for taking the time to leave such a positive review.
We’re really sorry again for the delivery issue caused by Evri, but we’re glad Ash was able to resolve it quickly for you and ensure your parcel was resent without delay.
We truly appreciate your patience and understanding, and we’re pleased we could include a few extras and store credit to make up for the inconvenience.
Thank you for choosing us — we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
5 star customer service.
Ash went above and beyond what was expected. For that, thank you. It was a system error which has now been rectified. Much appreciated Ash.
2 February 2026
Unprompted review
Reply from Nicpouches
Thank you very much for taking the time to leave such a kind review.
We’re really pleased to hear that Ash was able to go above and beyond to support you and ensure everything was resolved quickly.
Your patience and understanding are truly appreciated, and we’ll be sure to pass your lovely feedback directly on to Ash.
Thank you again for choosing us, and we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
Ordered next day delivery but there was…
Ordered next day delivery but there was a mixup, angel sorted it out quickly and my order came the day later
21 January 2026
Unprompted review
Reply from Nicpouches
Thank you very much, Oliver, for taking the time to leave a review.
We’re really sorry for the mix-up with your next day delivery, but we’re pleased to hear that Angel was able to sort the issue out quickly and ensure your order arrived shortly after.
We truly appreciate your patience and understanding while everything was resolved. Customer satisfaction is always our priority, and we’re glad we could get things back on track for you.
Thank you again for choosing us, and we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
Kyle was amazing at resolving my issue…
Kyle was amazing at resolving my issue and refunding me for the slight issue I had, I very much appreciate the wonderful service and understanding
28 January 2026
Unprompted review
Reply from Nicpouches
Thank you very much, Nico, for taking the time to leave such a kind review.
We’re really pleased to hear that Kyle was able to resolve your issue quickly and ensure the refund was processed smoothly.
We sincerely apologise again for the slight problem you experienced, but we truly appreciate your patience and understanding throughout. Providing helpful, professional service is always our priority, and it’s great to know Kyle delivered that for you.
Thank you again for choosing us, and we look forward to serving you again soon.
Kind regards,
The Nicpouches Team
Amazing Customer Service
customer service was amazing after DPD lost my order I was given even more items as an act of apology and credit on the site
25 January 2026
Unprompted review
Reply from Nicpouches
Thank you for sharing your experience with us.
We’re truly sorry that your parcel was lost by DPD — we understand how disappointing and inconvenient that can be.
That said, we’re really pleased our customer service team was able to support you quickly and offer some extra items and site credit as a gesture of apology. We always want to make sure our customers feel looked after, even when something is outside of our control.
Thank you again for your understanding and for choosing us.
Kind regards,
The Nicpouches Team
Ordered a few times and always had fast…
Ordered a few times and always had fast and reliable service - one small issue with my recent order which was dealt with by Kyle quickly and professionally - will definitely be coming back.
30 January 2026
Unprompted review
Reply from Nicpouches
Thank you very much, Simon, for taking the time to leave such a thoughtful review.
We’re really pleased to hear you’ve ordered with us a few times and have consistently received fast and reliable service.
We’re sorry there was a small issue with your most recent order, but it’s great to know Kyle was able to deal with it quickly and professionally for you.
Your continued support means a lot to us, and we’re delighted to hear you’ll be coming back again. We look forward to serving you in the future.
Kind regards,
The Nicpouches Team
Excellent service
I ran into an issue with my original order, but the team resolved it immediately by sending out a replacement. A huge thank you to Kyle for the excellent communication and for sorting this out so quickly. It’s rare to find customer service this good. Highly recommended!
30 January 2026
Unprompted review
Reply from Nicpouches
Thank you very much for taking the time to leave such a detailed and positive review.
We’re really sorry that you experienced an issue with your original order, but we’re pleased our team was able to resolve it immediately by sending out a replacement without delay.
A special thank you for recognising Kyle’s efforts — excellent communication and quick problem-solving are exactly what we aim to provide, and we’ll be sure to pass your kind words on to him.
It means a lot to hear that you found our customer service to be so rare and reliable. Thank you for the recommendation, and we look forward to serving you again in the future.
Kind regards,
The Nicpouches Team
They were very helpful with fixing the…
They were very helpful with fixing the mistake, kyle was even kind enough to give me an extra £5 store credit as an apology! Get that man a steak dinner
27 January 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We're delighted to hear we were able to help, Kyle has excelled at providing amazing service to all our customers.
Enjoy the £5 store credit, and we certainly will haha.
Kind regards,
The Nicpouches Team
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re delighted to hear you were happy with the service we provide and we are excited to serve you again in future.
Your trust and support mean a lot to us.
Kind regards,
The Nicpouches Team
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