I have bought these caffeine pouches from “Nic Pouches” a few times now and they are really good. Despite EVRI messing up the deliver, Angel from Nic pouches sorted the issue out really quickly a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age. A CSR named Ash prompty responded to my email to push the order through and even rang me to o... See more
Company replied
Have ordered from Nicpouches several times, always been great. On the most recent occasion the delivery went wrong. Absolutely nothing to do with Nicpouches but their customer service was second to no... See more
Company replied
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash w... See more
Company replied
Company details
- #19 of 41 best companies in Tobacco shop
Written by the company
Welcome to NicPouches.com, your trusted source for premium nicotine pouches. We are dedicated to providing adult consumers with a convenient, smoke-free, and spit-free alternative to traditional tobacco products. Our Mission - At NicPouches.com, our mission is to offer high-quality nicotine pouches that cater to the diverse preferences of our customers. We aim to provide products that not only meet but exceed your expectations in terms of taste, quality, satisfaction and price. Our goal is to support a healthier lifestyle by offering a modern nicotine experience. Our Story - NicPouches.com was founded on the belief that nicotine users deserve better options. Our journey began when we saw a gap in the market for a clean, discreet, and flavourful alternative to smoking and chewing tobacco. We set out to create a platform where adult consumers can easily access the best nicotine pouches available, all in one place.
Contact info
United Kingdom
- nicpouches.com
4.8
Excellent
209 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Nicpouches
Thank you for your 5-star review.
We’re pleased to hear you were satisfied with the quick delivery and the quality of the product.
We appreciate your feedback and look forward to seeing you again soon.
Kind regards
The NicPouches Team
10/10 customer service from Oliver.
10/10 customer service from Oliver.
I accidentally input my old address on my order, on a Sunday. With their quick delivery I thought i was doomed. However Oliver had my back, he replied to my email within the hour and had the details updated. What a legend. 5 stars for Oliver.
4 January 2026
Unprompted review
Reply from Nicpouches
Thank you for your 5-star review.
We appreciate you taking the time to share your experience and are pleased to hear that Oliver was able to promptly assist and resolve the issue with your order.
We will be sure to pass along your feedback, and we look forward to seeing you again soon.
Kind regards
The NicPouches Team
Best customer service specially kyle…
Best customer service specially kyle for amazing customer service..
3 January 2026
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re thrilled to hear about your great experience, and we’ll be sure to pass your kind words on to Kyle.
Look forward to seeing you again soon.
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for your great feedback!
We’re happy to hear you appreciated our fast delivery and competitive prices.
We look forward to seeing you again soon.
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re really glad you found our prices great and affordable.
Your support means a lot to us, and we look forward to seeing you again soon!
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for taking the time to leave us a 5-star review!
We’re pleased to hear you’re enjoying the product and that everything met your expectations.
Thanks again for choosing NicPouches — we look forward to serving you again soon!
Kind regards
The NicPouches Team
Easy , smooth and fast delivery times .
Kyle in Customer support was great when I accidentally purchased and shipped to the wrong address . Easily changed and got back to me very fast.
Rang to make sure everything was okay and going to be fixed
Overall good company to buy from (repeat orders from me)
5 December 2025
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review!
We’re really glad Kyle was able to help sort everything out quickly and make sure your order was on track.
Mistakes happen, and we’re happy we could fix it for you without any hassle.
We truly appreciate your continued support and look forward to many more orders with you!
Kind regards
The NicPouches Team
Reply from Nicpouches
Thank you for your feedback!
We’re pleased your delivery was on time.
If there’s anything we can do to earn that fifth star next time, we’d love to hear from you.
Kind regards
The NicPouches Team
Brilliant!
I’ve used this retailer for a while now, and despite troubles with evri, they were super quick to respond and even gave a small compensation. Honestly couldn’t recommend more, amazing customer service and amazing products. 5 stars across the board!
16 December 2025
Unprompted review
Reply from Nicpouches
Thank you so much for the amazing 5-star review!
We really appreciate your continued support and your kind words.
While delivery issues are always frustrating,
we’re glad our team could step in quickly and make things right for you.
Your recommendation truly means a lot to us, and we’re thrilled you’re happy with both our customer service and products.
Thanks again for taking the time to share your experience we look forward to seeing you again soon!
Kind regards
The Nicpouches Team
Reply from Nicpouches
Thank you so much for your kind review!
We’re really happy to hear you’re pleased with the quality of our products and the fast shipping.
Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to see you again soon!
Kind regards
The Nicpouches Team
Excellent Customer Service & Quick Resolution
I had an issue with my order of nicotine pouches because it wasn’t delivered and was returned. The customer service team handled it very well — they resent the order, added extra credit to my account, and even included more pouches than I originally ordered. I really appreciate how they resolved the problem and took care of me as a customer. Great service!
13 December 2025
Unprompted review
Reply from Nicpouches
Thank you for the 5-star review!
We sincerely appreciate your support!
We’re delighted that our team could assist you. We hope to see you again soon.
Kind regards,
The NicPouches Team
Reply from Nicpouches
Thank you for the 5-star review!
We're glad to hear you were happy with the great price and quick postage.
We really appreciate your support and hope to see you again soon!
Kind regards
The Nicpouches Team
Fast delivery, great prices.
Fast delivery, great prices, even gave me 2 free tubs to sample. No problems at all, will be buying again.
1 December 2025
Unprompted review
Reply from Nicpouches
Thank you for the fantastic 5-star review
We’re really glad to hear you were pleased with the fast delivery, great prices, and the sample tubs.
It’s awesome to know everything went smoothly.
We truly appreciate your support and look forward to seeing you again!
Kind regards
The Nicpouches Team
Best customer service I have seen
Best customer service I have seen, Ash called me to discuss an issue with Evri’s delivery and he sorted all issues instantly. He was extremely friendly and helpful. Would highly recommend nicpouches.com
6 December 2025
Reply from Nicpouches
Thank you so much for the amazing 5-star review!
We’re really happy to hear that Ash was able to step in, sort everything with Evri so quickly, and make the experience a positive one.
We truly appreciate your kind words and your recommendation, it means a lot to us.
Thanks again for choosing nicpouches.com!
Kind regards
The Nicpouches Team
Very good prices
Very good prices, especially around Black Friday, customer service was lovely and very quick to respond Kyle was lovely and very helpful. Would recommend
6 December 2025
Unprompted review
Reply from Nicpouches
We truly appreciate the 5-star review thank you,
It means a lot to know we’re consistently meeting your expectations.
We truly value how kyle has excelled in providing a great experience for you.
We hope to see you again soon
Kind regards
The Nicpouches team
Recived wrong order but after…
Recived wrong order but after contacting customer service Kyle sorted the issue fast and send the the correct order.
4 December 2025
Unprompted review
Reply from Nicpouches
Thank you so much for your wonderful 5-star review! We’re truly sorry for the mix-up with your order, but we’re glad Kyle was able to get everything sorted for you quickly. We appreciate your patience and understanding.
Thanks again for your kind words, we’re grateful for your support!
Kind regards
The Nicpouches Team
Great value
Great value, great customer service and speedy shipping. I dont think theres much more you could ask from a company! Will continue ordering here for the long run.
28 November 2025
Unprompted review
Reply from Nicpouches
We thank you for the 5 star review! We’re really pleased to hear that you’re enjoying the products. We truly appreciate your support!
Kind regards,
The NicPouches Team
Top notch service
Initially my order was missing items, but when I reached out the mistake was rectified within a day. Shoutout Kyle for fixing it
1 December 2025
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review! We're glad to hear you were happy with our fast service. We are glad Kyle was able to rectify this for you . And truly appreciate your support and look forward to seeing you again soon!
Kind regards
The Nicpouches team
Great products, great price, great service
Great products, great price, great service.
Had an issue with EVRI (standard) on delivery, they rectified it and offer a £5 credit for the trouble.
Faultless business to work with on that basis alone.
24 November 2025
Reply from Nicpouches
Thank you for the fantastic review! We're really glad to hear you’re happy with our products, prices, and service. Sorry again for the delivery issue with EVRI, but we're pleased we could get it sorted quickly for you and make it right with a £5 credit.
Your kind words mean a lot to us, and we truly appreciate your patience and understanding.
We're grateful to have you as a customer and look forward to seeing you again!
Kind regards
The Nicpouches Team
Reply from Nicpouches
Thank you for the lovely review! We’re glad you enjoyed the freebies it’s our little way of saying thanks for choosing us. We appreciate your support and hope to see you again soon!
Kind regards
The Nicpouches Team
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