I have bought these caffeine pouches from “Nic Pouches” a few times now and they are really good. Despite EVRI messing up the deliver, Angel from Nic pouches sorted the issue out really quickly a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a bit of a hiccup with the age verification and reached out to support via email with proof of age. A CSR named Ash prompty responded to my email to push the order through and even rang me to o... See more
Company replied
Have ordered from Nicpouches several times, always been great. On the most recent occasion the delivery went wrong. Absolutely nothing to do with Nicpouches but their customer service was second to no... See more
Company replied
All round amazing company! Good prices, great delivery time and even better customer service! Had an issue with evri (suprise suprise) not delivering my order but marking it as delivered anyway, Ash w... See more
Company replied
Company details
- #19 of 41 best companies in Tobacco shop
Written by the company
Welcome to NicPouches.com, your trusted source for premium nicotine pouches. We are dedicated to providing adult consumers with a convenient, smoke-free, and spit-free alternative to traditional tobacco products. Our Mission - At NicPouches.com, our mission is to offer high-quality nicotine pouches that cater to the diverse preferences of our customers. We aim to provide products that not only meet but exceed your expectations in terms of taste, quality, satisfaction and price. Our goal is to support a healthier lifestyle by offering a modern nicotine experience. Our Story - NicPouches.com was founded on the belief that nicotine users deserve better options. Our journey began when we saw a gap in the market for a clean, discreet, and flavourful alternative to smoking and chewing tobacco. We set out to create a platform where adult consumers can easily access the best nicotine pouches available, all in one place.
Contact info
United Kingdom
- nicpouches.com
4.8
Excellent
209 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
fast delivery and gave me free samples…
fast delivery and gave me free samples very nice company
25 November 2025
Reply from Nicpouches
Thank you for the wonderful review! We're thrilled you enjoyed the fast delivery and the free samples. It means a lot to hear you consider us a good company. We appreciate your support and look forward to seeing you again!
Kind regards
The Nicpouches team
Reply from Nicpouches
Thank you so much for the 5-star review! We're glad to hear you were happy with our fast service. We truly appreciate your support and look forward to seeing you again soon!
Kind regards
The Nicpouches team
Cheap and came fast
Cheap and came rapid, also got 2 bonus packets so great service
18 November 2025
Reply from Nicpouches
Thank you so much for the 5-star review! We're really glad to hear your order arrived quickly and that you enjoyed the bonus packets. We appreciate your support and hope to see you again soon!
Kind regards
The Nicpouches Team
Fantastic!
Fast delivery! Brilliant service! Even threw a couple of extra tubs in free of charge!
22 November 2025
Reply from Nicpouches
Thank you for the great review, Christian!
We’re delighted to hear your delivery arrived quickly and that you were happy with the service.
It’s fantastic to know the extra tubs were a welcome surprise — we truly appreciate your support!
Kind regards,
The NicPouches Team
Great product on affordable price
Great product on affordable price, love the samples sent with it. Would buy again in the future.
21 November 2025
Unprompted review
Reply from Nicpouches
Thank you for the great review, Jiwan!
We’re really pleased to hear that you’re enjoying the products and are happy with the price.
It’s wonderful to know the samples were appreciated. We’re glad you feel confident buying from us again in the future — your support means a lot!
Kind regards,
The NicPouches Team
Quick and easy
Very easy to order, quick delivery. Even received a couple extra pots to try
17 November 2025
Reply from Nicpouches
Thank you for the wonderful review!
We’re delighted to hear that you found the ordering process straightforward and your delivery arrived quickly.
It’s great to know you enjoyed the extra pots include - We truly appreciate your support!
Kind regards,
The NicPouches Team
I had problems with Evri delivering my…
I had problems with Evri delivering my parcel, but ash at nicpouches had my order re sent within a couple of days and was very helpful. Great service
20 November 2025
Reply from Nicpouches
Thank you for the great review, Harrison! We’re so glad you were happy with our speedy delivery and found Ash helpful and responsive. We truly appreciate your support!
Kind regards,
The NicPouches Team
I had an issue with my order
I had an issue with my order, only 5 of the order came instead of 10. I emailed them that night, the following morning Angel emailed me to let me know that they had sent out the remainder of my order along with an extra packet as a gesture of goodwill. Excellent company and service.
25 November 2025
Unprompted review
Reply from Nicpouches
Thank you so much for your wonderful 5-star review! We’re truly sorry for the mix-up with your order, but we’re glad Angel was able to get everything sorted for you quickly. We appreciate your patience and understanding, and we hope the extra packet was a nice surprise.
Thanks again for your kind words, we’re grateful for your support!
Kind regards
The Nicpouches Team
Amazing Website
Easy streamlined website. Great prices, reliable seller. Could not recommend more.
16 November 2025
Reply from Nicpouches
Thank you so much for the wonderful 5-star review! We're thrilled to hear that you found our website easy to use and our prices and service reliable. Your recommendation truly means a lot to us.
We appreciate your support and look forward to seeing you again soon!
Kind regards
The Nicpouches Team
Quick and cheap
Order arrived next day alongside 2 free samples 1 full size xqs pack and a one i hadn't heard of called goat prices were fair and understandable
17 November 2025
Unprompted review
Reply from Nicpouches
We’re really glad to hear your order arrived the next day and that you enjoyed the two free samples — including the full-size XQS pack and the GOAT product you hadn’t tried before. It’s great to know our pricing feels fair and clear as well.
If you ever need recommendations or have any questions, we’re always here to help. Enjoy!
Kind regards
The Nicpouches Team
Ordered around 10 times now
Ordered around 10 times now. Great service with next day delivery. They were out of stock on my last order so after a quick call with Kyle who sorted it out in a few minutes and I had my order the next day.
21 November 2025
Unprompted review
Reply from Nicpouches
Thank you so much for the fantastic 5-star review! We really appreciate your continued support. It’s great to hear that our next-day delivery has been consistently reliable for you. I’m glad Kyle was able to sort out the stock issue quickly and get your order to you the very next day.
If you ever need anything else, we’re always here to help!
Kind regards
The Nicpouches team
Reply from Nicpouches
Thank you for the great review! We’re really glad to hear you were happy with our service and the super quick delivery. We appreciate your support, and we hope to see you again soon.
Kind regards
The Nicpouches team
Ordered
Ordered, arrived in time. Great price. Saved £25 on 10 packs.
8 November 2025
Unprompted review
Reply from Nicpouches
Thank you so much for the 5-star review! We’re delighted to hear your order arrived on time and that you grabbed such a great saving. Enjoy your 10 packs, and thanks again for choosing us, we hope to see you again soon.
Kind regards
The Nicpouches team
Super quick and great quality
6 November 2025
Reply from Nicpouches
Thanks so much for your kind words! We’re thrilled to hear you were happy with the speed and quality of your order. Really appreciate your support and hope to see you again soon!
Best regards
The Nicpouches team
A great company
My order was damaged in transit.
Someone from nic pouches rang me and explained.
They upgraded me to a more expensive pouch.
So to put it in a nutshell.
Great people.
Great service.
Great products.
I am a regular from now on.
3 November 2025
Reply from Nicpouches
Thank you so much for your wonderful review!
We’re really glad our team could turn things around and make sure you were happy with your order.
We truly appreciate your understanding and your kind words about our service and products.
It means a lot to know we’ve earned you as a regular customer we look forward to sereng you again soon!
Best regards
The Nic pouches team
Reply from Nicpouches
Thank you for your 5-star review. We are very pleased to hear that you were happy with our speedy and friendly service. Your kind feedback means a great deal to us, and we look forward to seeing you again soon.
Kind regards,
The NicPouches Team
Reply from Nicpouches
Thank you for your 5-star review. We are delighted to hear that you found our service simple, great value, and efficient. Your feedback is greatly appreciated, and we look forward to seeing you again in the future.
Kind regards,
The NicPouches Team
Good deals
Cheaper to buy in bulk than individually from a shop.
Delivered quickly.
6 November 2025
Unprompted review
Reply from Nicpouches
Thank you for your review and for awarding us 4 stars! We’re glad you had a positive experience, but we’d love to know how we could make it a 5-star one. Your feedback is invaluable in helping us improve, so any suggestions you have would be greatly appreciated.
Looking forward to hearing your thoughts!
Best Regards
The Nicpouches Team
Best site for pouches I have found so far
Best price around and next day delivery is brilliant,save a fortune compared to getting the pouches in the supermarket.
31 October 2025
Reply from Nicpouches
Thank you for your 5-star review. We are delighted to hear that you were pleased with our prices and next-day delivery service. It’s great to know you’re finding excellent value compared to supermarket prices. We truly appreciate your support and look forward to seeing you again soon.
Kind regards,
The NicPouches Team
genuinely didn't think I could get velo…
genuinely didn't think I could get velo cheaper than the official site, I got 10 for the same price I pay for 6 and delivery was quicker aannddd a free tub to try :) 100% using this every month from now on. 5* from me
28 October 2025
Unprompted review
Reply from Nicpouches
Thank you so much for your amazing review! We’re thrilled to hear you were impressed with our prices, fast delivery, and the free sample tub. It’s great to know you’re happy with your order and plan to shop with us regularly. We really appreciate your support and your 5-star feedback!
Kind regards
The Nicpouches team
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