I ordered a size medium jacket and was sent a large. Despite a lot of back and forth which caused a time delay the company worked to find a reasonable solution. The suit pieces were well made and stur... See more
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Delivery was lowkey not great as it just didn’t come in time and no point for express shipping but product was rly good
A bit expensive but the quality was overall good. Zipper is kind of iffy but that’s about it in regards to cons. The fabric feels premium, the fit is great.
Took awhile for shipping but other than that, it came in a timely manner and the clothes are great quality. The tops are a bit smaller, and the bottoms are a bit bigger, but I was able to make it work... See more
Company details
- #469 of 596 best companies in Clothing Shop
- #250 of 278 best companies in Fashion accessories shop
- #30 of 36 best companies in Fashion designer
Written by the company
Nightcity Clothing is your city for minimalist urban-wear. Our nightcity has no borders, hence we are inspired by international fashion trends. We'd love to know how things look, feel and how you found our service. It really helps us and our community, and it only takes a few seconds to leave us a review.
Free Tracked & Insured Delivery
Written by the company
- Go free over £60
- Orders £60+ ship free with tracking & insurance. Delivery estimates are shown at checkout. See details: https://nightcityclothing.com/policies/shipping-policy
Contact info
85 Great Portland Street, W1W 7LT, London, United Kingdom
- support@nightcityclothing.com
- nightcityclothing.com
10% OFF your first order
4.0
Great
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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These are not their products and I…
These are not their products and I highly doubt the quality is good. Found multiple of their products on other pages i.e. aliexpress, etc.
23 October 2024
Unprompted review
Reply from Nightcity Clothing
Hi Noah,
Thank you for your feedback.
We want to assure you that every Nightcity Clothing product is shipped directly from us, complete with our branded fabric labels, swing tags, and packaging. There’s no possibility of it being sent to you by anyone else. You can see this firsthand by checking out our social media and TikTok profile, where we showcase our products and packaging: https://www.tiktok.com/@nightcityclo
Nightcity Clothing products are not sourced from marketplaces like AliExpress, Temu, or Wish. Many customers of these platforms have shared that while items on those sites may be lower in cost, the products don’t always match the advertised pictures. In contrast, we focus on quality and authenticity to what’s advertised, and we’re committed to providing a reliable and satisfying shopping experience.
Our designs are a collaborative effort, combining Nightcity Clothing’s high standards with the expertise of carefully selected factories. By partnering with these trusted factories, we ensure that every piece reflects our brand’s style and craftsmanship standards. Overseeing the entire production process allows us to maintain strict quality control and deliver products made with care and durability.
Nightcity Clothing was founded to bring stylish, well-crafted designs to our customers - especially styles that can be hard to find with mainstream retailers. Similar to brands like YesStyle, Princess Polly, and Urban Outfitters, we carefully curate our product range through partnerships with select factories in a process known as "fashion merchandising."
Our customers choose us for our consistent craftsmanship and attention to detail. They know that shopping with Nightcity means investing in thoughtfully designed pieces that are made to last - qualities that can be difficult to find on larger, discount-focused platforms.
To ensure the best possible experience, we handle our inventory privately, perform stringent quality checks, and offer no-questions-asked returns in our customers’ local countries of residence. This commitment to reliability and transparency is something we take pride in.
We’d love for you to give us a try and see the difference yourself. We’re confident that our products and service will exceed your expectations and provide a quality that’s truly worth the investment.
Thank you again for sharing your thoughts and helping others make informed decisions. Your support helps us continue promoting trust and authenticity in online shopping.
Kind regards,
Nightcity Clothing
Great service and products, deliver to Uk
I just ordered brown baggy jeans size large from Nightcity for the first time. I am from UK so was a little unsure as I had never heard of Nightcity before. However, they were great, I was kept informed if the order progress and could track delivery throughout the process. Item arrived long before the estimated arrival date. Regarding the jeans, they are exactly the colour,and size as stated and fit perfectly, I am UK size 33in waist with 34in leg. They are really good quality as well. I would definitely recommend buying from this clothing outlet and I will buy from them again.
8 October 2024
Unprompted review
The customer service of this company is…
The customer service of this company is excellent. I have never experienced such promptness and great customer care with any other company. They even responded on Christmas day!!
2 January 2024
Unprompted review
Costumer service 10/10
12 December 2023
Unprompted review
Disgusting quality and a scam.
My poor mother got me many things I wanted from this place on my Christmas list, I was very exited but once I opened my gifts I was APPALLED at the quality of all the clothing I received. She spent over 300 pounds and I am praying she can get a refund, as the quality of these clothes are worse then shein.
DO NOT BUY FROM THIS SITE. IT IS A SCAM.
All of these positive reviews must be a scam.
25 December 2023
Reply from Nightcity Clothing
Thank you for your review. We're concerned about your experience, as it's unusual for us not to have any record of communication or return requests matching your description, especially considering our easy and customer-friendly return process. We've utilized Trustpilot's feature to request your order details for clarity and to address your concerns, but we haven't received a response yet. This step is vital for us to provide effective assistance and understand the context of your review.
At Nightcity Clothing, we take pride in our 28-day hassle-free return policy with free, prepaid shipping in the UK, designed for convenience and customer satisfaction. The lack of direct communication in your case is surprising, given the ease and efficiency of our process.
We value all feedback, as it guides our ongoing improvement efforts. Our mission is to deliver excellent service and high-quality products. The majority of our reviews on Trustpilot feature the 'Invited' badge, which indicates that we actively seek out genuine feedback from verified customers. This practice reflects our commitment to transparency and authenticity in customer reviews. The praise in our other reviews, highlighting our fast international delivery, outstanding customer service, and the quality of our clothing, underscores the experiences we strive to provide.
Every review, including yours, is taken seriously as an opportunity for us to enhance our service. We encourage you to reach out to us with your order details, so we can investigate this matter further and ensure your satisfaction.
We're here to support you and are committed to resolving any issues to reaffirm your trust in Nightcity Clothing.
Disappointed as was told I couldn’t…
Disappointed as was told I couldn’t send back the items due to not having the selected courier anywhere near were I lived. Then saying I missed the cut off date. The returns process is so long winded. The sizing is very off in my opinion hence why I wanted to return.
20 January 2023
Unprompted review
Reply from Nightcity Clothing
Hi Sophie!
Thank you so much for taking the time to share your honest feedback. We truly appreciate your perspective, and we want to address the points you've raised based on our communication history with you.
Typically, our returns process is as straightforward as requesting a return label through our portal (if available in your country) and shipping your return back to us.
However, it appears that you faced some difficulties due to the unavailability of our preferred courier in your area.
That being said, I can see that our team quickly responded to your request by generating a return label via Royal Mail, just as you had asked. We promptly sent it to you via email as soon as we received your request.
We do think we made every effort to send the return label email promptly so that you would have ample time to arrange the return within our 28-day period.
Lastly, we're sorry to hear that the items didn't fit as expected! Your feedback on sizing is incredibly valuable to us, and we continuously strive to improve our sizing guidance to ensure that our customers can make informed decisions.
Once again, thank you for bringing this matter to our attention. If there's anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Nightcity Clothing
Fantastic customer service and choice of clothing
Loved the choices of street style clothing. Fast delivery.
I have decided to leave a review even though I've not kept the items since they didn't fit me personally, because the customer service is outstanding. No issues/hassle and returns were very simple to carry out.
I'm very impressed since buying clothes online is a gamble itself and having the returns system to be so efficient alone is worth 5 stars.
15 June 2023
Unprompted review
GREAT STORE
I bought a sweater vest from here because it looked really nice IMO; some of the best service, and I even got a 15% off coupon for leaving my items in the cart for a bit... shipping does take a while but was definitely satisfied with the product, it has a nice quality and the vest was fairly priced. I recommend them
31 May 2023
Unprompted review
great clothing
great clothing, bought some clothes from nightcity clothing and theyre just like the pictures, and the right sizing. 100% recommend
13 May 2023
Unprompted review
new fav place to shop
I had an item missing in my order so I emailed them and received a response the same day. They were accommodating and apologized for the inconvenience. Within one day they had reordered my missing item to be sent to me free of charge as well as allowed me to pick a free jewelry item to include in the package. I online shop pretty often, and this is the best customer service experience I’ve ever had! Special thanks to Jam for being so amazing !
9 February 2023
Unprompted review
Overpriced.
On my first order, everything went fine and I was very happy with it, even thought that I found my new online store but now everything is overpriced as hell, way way too expensive. not affordable. Everything went double the price. Very sad
26 December 2022
Unprompted review
Reply from Nightcity Clothing
Thank you for taking the time to leave us a review, as well as for your kind words about your first order with us! We're so glad to hear that you were happy with your experience and that you found our store to be a good fit for your style 🫶.
We understand that you may have noticed an increase in prices since your first order, and we apologize for any inconvenience this may have caused. We are constantly working to improve the quality of our products and services (such as free shipping, returns, etc.), and this may sometimes result in price adjustments, especially given the recent inflation.
That being said, we continue to also offer a variety of discounts and promotions to help our kind customers save. For example, you can currently save 10% by signing up for our email list (https://nightcityclothing.com/pages/email-signup) or 15% by signing up for our SMS list (https://nightcityclothing.com/pages/sms-signup). Simply follow the links provided to sign up and receive your discount code.
We also want to remind you about our loyalty program, which allows you to earn "nightcoins" with every purchase you make. These nightcoins can be redeemed for significant discounts on future orders. If you haven't already, we encourage you to check your nightcoins balance (https://nightcityclothing.com/#smile-home) and see if you have enough to redeem for a discount on your next order.
If you have any trouble with any of the discounts or promotions that are available, please don't hesitate to reach out to us at support@nightcityclothing.com. We are here to help and will do everything we can to make sure you have a positive shopping experience again. Thank you for your continued support and for choosing to shop with us.
Have a Happy New Year ahead!
Kind regards,
Nightcity Clothing
New website, lower prices, better quality
New website, lower prices, better quality... I gave a 3 star a few months ago but I changed my mind today with 3 new orders lol. The products are a bit cheaper so more affordable.
I ordered the same Zip-Up Hoodie twice but in different color and 2 months apart and i noticed a better quality the second time. I have 10 items from this online shop and i can tell people always compliment those and ask where i buy them bc it's really hard to find these designs.
I check this website everyday for their new products and i will keep buying at nighcitclo.
Now, I look forward to see some nightcityclo's hoodies with the same quality as your zip-up one for example. Idk why there arent any yet. And some rings too...
11 October 2022
Unprompted review
Very solid site
Was not invited or anything but I thought I’d write a review anyway I’ve bought from this site multiple times now and to be honest I expected it to be a shady drop shipping site with low quality clothing and high quality advertising but I was wrong ordered two or three times now and although the delivery is long the clothes so far have been of decent quality setting it apart from the scan sites have successfully returned two items due to size disputes but there was no charge and it was relatively easy
In conclusion I do Recommend this site
9 October 2022
Unprompted review
I ordered this chain choker necklace…
I ordered this chain choker necklace and it's been cancelled for two times already without any reason. What is actually happening with my order?
1 September 2022
Unprompted review
Reply from Nightcity Clothing
Hi Lee,
We're really sorry to hear that your order got canceled. Orders usually get canceled, and therefore refunded, because there is either a momentary issue delivering internationally to your address due to the pandemic's effects on logistics, or if our new arrivals had been in high demand and had just sold out ahead of your purchase.
We apologize sincerely for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to reach out to us at support@nightcityclothing.com. Thank you very much for your understanding.
Kind regards,
Nightcity Clothing
Terrible quality, Terrible service and Waste of Time
I'm honestly very confused how this has so many good reviews! I spent over £150 on this store and was so excited to receive my items and it had such good reviews! However, upon their arrival I was so disappointed and honestly felt duped. These clothes are quite possibly the worst quality I have ever experienced and they are quite expensive as well! What's more worrying is I bought clothes across several categories (though all menswear). I bought jeans, 2 jumper pieces and a shirt. The stitching was falling apart, the fabric was like swim wear, the thread was a different colour to the item and the pictures did not match the clothes. Like, at all. After quickly deciding there wasn't a single piece I could wear comfortably and actually look good in I decided to return my order. They were difficult about this and only offered a refund after we threatened to get mastercard involved. All in all I was really disappointed because their clothes do look really nice in the pictures. Possibly they had a dogdy supplier at the time or whatever but it was not a nice experience. Whatsmore, I bought from this store as they had a pledge to only sell garments made by tier 1 suppliers to ensure fair treatment of employees. I am now dubious of this claim too. Please do not buy clothes from this company and save yourself the trouble!
20 June 2022
Unprompted review
Reply from Nightcity Clothing
Hello Ethan,
Firstly, thank you for taking out the time to leave us a review! We appreciate your patience also, as it took us some time to identify your order since it was placed over a year ago as well as under a different name.
We are very sorry about your experience and the inconvenience caused, we can understand that it must have been frustrating for you. Following the positive reviews you mentioned looking at, it is clear that your experience was not similarly representative of that. We can only attribute this to a possible one-off supply issue that you may have been unfortunately subject to. Your feedback meant a lot to us so that we could capture the issues you experienced and get to the root cause. Moreover, we sincerely apologize that your order was subject to this outcome.
We're sorry that you ultimately had to threaten us to get a refund. This was likely due to a misunderstanding or breakdown in communication, as we do have a hassle-free 28-day free return policy in the United Kingdom, so we always encourage our customers to place a return request with us if they are not happy with their purchase.
Upon reading our email exchanges, we can see that you/the person that had placed the order was able to submit your return request. However, once we had accepted the return request, you reported having some difficulty in receiving the email with our return label attached. As soon as we were notified of this, we resent the emails a number and attempted to reach out to you via SMS. We recall that we were able to get in touch with each other, confirm your receipt of our return label, and ultimately refund you upon receiving your returned goods at our warehouse. We thank you for being a pleasure to communicate with, such that we were able to resolve your return request in time.
Again, we're sorry for the inconvenience caused to you following your purchase and thank you for bringing this to our attention at the time. We hope that you'll give us another chance in the future.
Kind regards,
Nightcity Clothing
Nightcity Clothing
I love all the clothes that I receive from Nightcity. Its always such good quality and the website is really easy to use too!
7 April 2022
Unprompted review
Fantastic customer experience
Fantastic customer experience! I got a very personalized response to my review of the product, which was definitely written by a human:)
So, here's my review about the store. I ordered a skirt after I saw an ad on Insta (info for the store: your ads are working). Before ordering, however, I checked local online stores for a similar item because I didn't want to wait that long. But I didn't find a skirt this pretty anywhere! So, it was decided :)
The skirt was delivered sooner than I'd expected and is pretty good quality. The color is exactly like the pictures and it's perfect for its price. I'll be ordering more from this store and I'm even collecting their coins lol
4 February 2022
Unprompted review
amazing quality clothing would come back
i ordered this really cute cardigan and i was worried about how it might actually be like because it was my first time buying from Nightcity Clothing. i'm so glad i ordered it the quality was exceptional and it is really soft and warm to wear. 100% would buy from Nightcity clothing again thank you
3 January 2022
Unprompted review
customer service was helpful
Bought the wrong size at first and customer service was helpful to get it fixed. The package took a bit longer than most stores to arrive but I think that was because of the pandemic delays.
The cropped sweater I ordered fit really well and looked like the picture.
Will shop again with Nightcity!
3 January 2022
Unprompted review
I’ve ordered my favourite beret off…
I’ve ordered my favourite beret off them, you have to wait a bit for the items to arrive due to the current world situation but otherwise, lovely experience. The beret I got is high quality and I am seriously considering buying more items in the future :) Kind regards, Cami xx
3 January 2022
Unprompted review
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