Nightflix Reviews 

We booked to go to the outdoor cinema ‘Gin Festival’ with bring your own seats. It rained heavily throughout which drastically effected our experience. When we asked if it was still going ahead we were told it was, despite the awful weather. After having driven over an hour to get there i was very very disappointed that something else was not suggested, not even given umbrellas or a discount. As well as this, i believe it was very falsely advertised. The food and drink options were poor, the field was full of cow pat and the screen and sound systems were not of high quality. Very disappointed.

This was best ever I loved it nothing wrong I would recommend and I would go again

The facilities, set up and film was as great as ever, however due to the lack of miscommunication between Nightflix and their customers, we arrived 2 hours 30 mins before the film was due to start! Originally the time on the ticket said 10pm start, but on the lead to the day we received another email confirmation to say that the timings had changed and been brought forward to 9pm - meaning plans were rearranged/ moved. When arriving at the venue, they had no idea the timings has supposedly changed and were not ready for us, leading to us not being seen for the first 40 minutes after arriving.

Terrible. Went to the 9.45pm showing of the conjuring and the film was so dark that you could hardly make out anything that was happening in the movie. Would definitely not go again. Waste of money.

Ordered a physical gift card on 23rd March. Email confirmation states it would be delivered to my address in 5-10 working days. (I was pushing my luck but hoping it would turn up sooner as it was a late gift for a birthday on 9th April!) Nothing arrived but I didn't chase as I knew the turnaround stated was 5-10 working days. I emailed one month later on 28th April to ask where the voucher was as it had still not been received. Received a reply on 28th April to say vouchers hadn't been sent due to lockdown and they could instead issue a digital one. I replied the same day to ask if they could instead now just send the physical one as I'd still rather the physical gift card as it was a present. Not a fan of sending someone an email as a present. It's now 11th May and I've had no further answer or update and still no gift card. Their website has been updated to say that physical gift cards won't be sent until after 12th April (didn't state this when I ordered in March) and in any event the 12th April is now a month ago and I still have no gift card, no update. Sent an email to chase... again and have also messaged via social media where they seem to be able to post updates daily yet can't deal with customers emails/messages. Great service.

Abysmal - despite nobody having any sound, the film was started anyway. No communication about whether it would be restarted once it was resolved or whether it was being cancelled. After 20 minutes of mime and watching some poor lady perilously trying to balance some sort of antenna on top of a step ladder (which to be fair was far more entertaining), with two small and very frustrated children we ended up leaving. Don’t try and bother calling customer services, there’s no response. Just an utter shambles from start to finish.

I’m not usually one to write bad reviews but I’ve been twice now, both times were really disappointing...
Both times, they had technical difficulties and the film has been cancelled. I live 40 minutes from the Newark show ground so it’s not like it’s a quick journey either. Really disappointed and probably won’t be returning :/

Absolutely fabulous experience. My boyfriend and I went to see Bohemian Rapsidy tonight and it was just an all round wonderful experience. All of the team working there were lovely and really polite, especially the young woman at the entrance! It was easy to navigate our way around to the cinema and the food was brilliant. I don’t have a single thing to criticise, i would highly recommend this experience to anyone. We will definitely be coming back soon!

Visited cinema at The Bowl, Milton Keynes. Easy access but would benefit from signs to direct to area being used. Staff very helpful asking drivers to turn lights off etc. Sound system was very good provided made the movie enjoyable.

My viewing got cancelled no refund or response

Just all-round unprofessional :(
Experience 1 - arrived early, as they suggest, to grab some food - only to find they only had crisps and drinks because a gas canister had run out - despite being texted an hour before, with a link to the menu. Sound is played through the car radio (great) except that there was a lag, so mouths and words didnt match - really off-putting.

Experience 2 - event cancelled due to COVID (that part's obviously fine) but no contact details on the website, sent a really unprofessional email with gift voucher details with no option for a refund (I could do with the cash back, tbh). Who knows if they will actually ever be back and heaven knows how to contact them if they aren't

I only re-booked as there wasn't much else you could do at the time & my daughter loved it. Wont make that mistake again.

Tickets booked for the 28th december. Got told it was cancelled t0 minutes before by email. I was expecting that except they found out on the 24th and told me on the 23rd (wrongly) that the screening could go ahead. They offer a voucher now. I don't want a voucher. A refund will do. They have not responded to any contact made by me and have removed all contact details and other information from there website. They have lost me a customer and i will initiate legal proceeding to get my refund regardless of how much it costs.

Went to Nightflix in Coventry and had an awesome night chilling In our car watching die hard.
Well ran and organised and the food we had was lush, loved the nacho burger and baileys hot chocolate From the food stall

Great idea for something to do when it's too cold to stand outside. We arrived early and got front row seats, not sure what the view would have been like for the cars behind. Very good viewing experience. I suppose you miss out on some of the video quality as it's bing projected onto a sheet.
My only gripe was the food, it was very poor quality cinema food, you'd be better to bring snacks from home.
Also, We never actually received our booking information for the showing, and couldn't get hold of anyone to check- despite emailing and ringing the only number available. Luckily when we arrived they had the details of our car reg on their system, so we were allowed in.
Overall great cinema experience, could be made even better with a customer service line and better food.

Only giving 1 star as no option to give 0 stars. Completely unprofessional business, totally relying on people keeping an eye on their social media page for updates. They claim to be sending communicationa via email but they do not arrive. Then to top things off they do not respond to messages and have terms and conditions that dont comply with current legislation where refunds are concerned. Am sure when events go ahead (and there is no need to contact them) things are great, but as soon as event is cancelled they are appalling.

Great concept given the challenging year, but I wouldn't waste any money (like I have) booking with this company.

No communication regarding cancellation, and we only booked a ticket because cinemas are closed and Nightflix stated that they would be open. Don’t want to reschedule to a later date when we’d rather go to a cinema. The “no refunds” policy is horrible. So looks like I just threw away some money.

My partner and I bought tickets on the 21st December 2020, for tonight’s 26th showing. We thought that this would be a safe environment as you would be in your own car and away from everyone thinking this event would still take place. We was about to leave to be there as advised for 4:30pm for a 5:30pm showing, food made and packed only to receive a text at 4:00pm today saying it’s cancelled, followed up by 5 mins later with a confusing text saying “hot food available from the wing guys” no response from a phone call we made, then we followed up with an email and received a automated poorly written response that was as if a child had put it together. We don’t want a voucher we want our money back! Little too late to send out texts when I’m sure lots of people would have been on their way to the MK venue. Joke.

WE ALONG WITH A COUPLE OF OTHER CARS WAITED FOR A WHILE FOR SOMEONE TO OPEN THE CAR GATE AT THE NATIONAL BOWL MK. NO ONE TO TALK TO...PLENTY OF PHONECALLS THAT WENT UNANSWERED. I CANT BELIEVE YOU JUST SOLD US TICKETS A FEW HOURS ON THE ACTUAL DAY KNOWING THAT THE MOVIE WOULDNT RUN!!! A FAMILY MOVIE WHERE KIDS SHOWED UP READY AND EXCITED DURING A LOCKDOWN AND WITHOUT A PLAN B FOR US PARENTS!!! IF YOU HAD ANY DESCENCY YOU WOULD HAVE AT LEAST HAD SOMEONE AT THE GATE APOLOGIZING AND LETTING US KNOW IT WAS CANCELLED. NOPE. YOU JUST GOT OUR 30POUNDS THE MORNING OF AND THEN LET US SHOW UP TO NOTHING. SHAME ON YOU. YOU ARE ALL DISGUSTING.

Excellent customer service , especially Nyall who went beyond to keep us happy 5*