Night Zookeeper Reviews 988

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers praise the user experience, highlighting how engaging and fun the platform is for children, making learning enjoyable. Many people appreciate the product for its effectiveness in improving grammar, spelling, typing, and creative writing skills. The app is frequently mentioned for its ability to keep children motivated and eager to learn, with many noting significant progress in their children's language arts abilities. Reviewers also commend the staff for their encouraging feedback and support. However, some customers also noted issues with the website, describing it as glitchy and occasionally difficult to navigate. A few people expressed dissatisfaction with the app's functionality, mentioning problems with logging in or work not being saved. Some reviewers also felt that the feedback from tutors sometimes missed significant errors, leading to incorrect reinforcement of grammar and spelling.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the program is engaging, fun,... See more

Product

Customers consistently note positive experiences with the product. Many reviewers highlight that their... See more

Application

Reviewers highlight positive aspects of the app, noting its effectiveness in engaging children with learning.... See more

Staff

Consumers find staff to be positive and helpful. Many reviewers appreciate the encouraging feedback from... See more

Website

People report ambiguous experiences with the website. While some customers express satisfaction, finding the... See more

Based on these reviews

Rated 5 out of 5 stars

We love Night Zookeeper! The recently added quest function is something my daughter (age 7) really enjoys and I know that she can work through it on her own and is actually learning. We’ve also... See more

Company replied

Rated 5 out of 5 stars

We have a kid who struggles to write and pay interest to this subject. Night Zookeeper hooked him in from Day 1. If fact, he begged to try as soon as he saw me setting up the account and then continue... See more

Company replied

Rated 5 out of 5 stars

This program is wonderful for my middle schooler. She's now wanting to log in to create stories. Since starting she's improved with her grammar, spelling, typing and is enjoying learning language arts... See more

Company replied

Rated 5 out of 5 stars

I teach an 8th grade resource ELA class at a rural middle school. The students seem to enjoy the Night Zookeeper site, and I love that they can work independently while I pull small pairings to do the... See more

Company replied


Company details

  1. #76 of 126 best companies in Educational institution
  2. #4 of 5 best companies in After-School Programme
  3. #9 of 16 best companies in Childrens Book Shop
  4. #16 of 30 best companies in Educational Supply Shop

About Night Zookeeper

Written by the company

Night Zookeeper
Fantastically Fun Learning

Night Zookeeper is a London-based children’s brand comprising of an online learning program, a book series and a TV mini-series. All of our products centre around the magical world of the “Night Zoo”. Our aim is to make learning fantastically fun for children aged 6 to 12 years old, and unlock their creativity in the process. Our reading and writing program has been used by over 1 million children worldwide.

Night Zookeeper was founded in 2012 by Joshua Davidson and Paul Hutson. Our e-learning product was originally launched in November 2012 as a creative drawing iOS app for kids, which went on to be recognised as one of the 50 best apps of 2013 by The Observer and The Guardian.

In 2014, we revamped the app into a web version which included more extensive writing elements, a dashboard for monitoring progress and personalised feedback from tutors. Over 1 billion words have been written by children on the site. Night Zookeeper is also used in schools by teachers worldwide in an effort to harness the power of digital learning in the classroom.

Throughout the pandemic, Night Zookeeper was able to act as a useful resource for families around the world to keep their children learning as schools were forced to close and remote learning took hold.

As of 2024, our program is used by thousands of children in several countries as a way to improve their reading and writing skills in a fantastically fun way, whether as part of a homeschool, in the classroom, as a supplementary resource, or simply a productive form of screen-time.

Learn more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

988 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Night Zookeeper

Night Zookeeper has both of my children challenging each other to learn more. They get excited about learning and "playing games" and don't realize how much they are learning!

13 December 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hey Emily,

Thank you so much for your lovely review!

We’re absolutely delighted to hear that your kids are using Night Zookeeper to encourage and support each other’s learning. It’s always wonderful to hear about children feeling excited and genuinely wanting to learn - that’s exactly what we aim for!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 4 out of 5 stars

Glad we found this program for our neurodivergent homeschool family.

I like how this gives kids so many ways to do self-directed learning. It gives parents feedback on specific strengths and weaknesses their child has in their learning. It allows parents to modify the grade level for each kid. I like how it provides optional writing prompts, feedback, and is encouraging. While there is room for improvement and aspects of the program I would like to see done differently, it certainly is worth it as a low-demand, high-reward play-based accessible format that is a helpful, accomodative learning tool for some ADHD/Autistic/PDA learners. It has just enough order behind the scenes for a homeschool parent to see the learning behind the play, while integrating learning moments regardless of how the child chooses to play. There are plenty of opportunities to expand the learning and make things more challenging or rigorous, already provided, depending on how "intensive" you want this program to be for your kids. However, I have found more self-directed engagement when I place fewer expectations on how much my kids have to interact with the program.

12 December 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Lauren,

Thank you so much for taking the time to share such a thoughtful and detailed review. We’re really glad to hear that Night Zookeeper has been a helpful fit for your neurodivergent homeschool family.

It’s great to hear that the flexibility of the program and encouraging tutor comments have supported your children’s learning in a way that feels accessible.

We also really value your honest feedback about areas for improvement. Hearing perspectives like yours helps us continue refining the program so it can better support a wide range of learners and families.

We would recommend checking out the Quests feature of the program for more structured learning, and using the choice based learning if your children prefer more creative freedom on their learning journey.

Thank you again for recommending Night Zookeeper and for being part of our community - we’re so glad to be part of your homeschool journey!

Please feel free to reach out to us via social media or email if you have any specific questions about the features of the program.

Best Wishes,
Team Night Zookeeper

Rated 1 out of 5 stars

Will not issue REFUND!

This app charged me and refuses to give a refund. Supposedly after "we’re unable to issue refunds for payments made after the 24-hour window." Tricks you into a trial and charges you leaving only a small window of time to dispute. Terrible practices, SCAM.

11 August 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Jacqueline, thanks for your review. We don't have any record of you contacting our support team - please email us at support@nightzookeeper.com and we can look into this for you. Please note, if you paid through the App Store, all refunds and cancelations are handled by Apple, and we do not have the ability to manage this.

You are able to cancel your subscription at any time, either through Apple subscriptions if you signed up via the app, or through the parent dashboard if you signed up via the website.

Rated 5 out of 5 stars

My son who is in 6th grade loves it

My son who is in 6th grade loves it. He said it makes learning fun. We homeschool and want him to feel some sort of independence and fun in his subjects. This was exactly what he needed.

9 December 2025
Night Zookeeper logo

Reply from Night Zookeeper

Thanks so much for your review!

We're delighted to hear that your son loves Night Zookeeper!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

I was recommended to Night Zookeeper and it's a keeper

I was recommended to Night Zookeeper by a friend. From the first day, she was hooked. The content is refreshing, using play to learn English in a gamification way.

9 December 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi there,

Thanks so much for your review!

We're delighted to hear that your child loves the program!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

This program has made my kids more…

This program has made my kids more confident with their reading, writing, and spelling! They're comprehending more, reading faster, and enjoying the learning process again.

9 December 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Kimberly,

Thanks so much for your review!

We're delighted to hear that your kids are engaged with Night Zookeeper, and turning them into confident and willing writers!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My 10 year old LOVES Night Zookeeper

My 10 year old LOVES Night Zookeeper. She spends a lot of time playing the games even when it's not "school time"

8 December 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi Stacey,

Thanks so much for your review!

We're delighted to hear that your kids are engaged with Night Zookeeper, and that they love the program!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 3 out of 5 stars

I love that my kids love it

I love that my kids love it! Unfortunately the app has a lot of glitches! Usually need to restart it daily. I would also like there to be more clear lessons on teaching not just games.

3 December 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi Natalie,

Thank you so much for your review!

We’re really glad to hear that your kids are enjoying Night Zookeeper.

Just so you know, there’s a Lessons section under Activities where children can explore a wide range of topics. From your parent dashboard, you can also assign any of these lessons as Assignments if there’s a particular skill you’d like them to practise. We’d also recommend encouraging them to use the Quests feature, which follows a structured curriculum with mini-lessons and activities that reinforce what they’ve learned. That said, all of our games and challenges are designed to be educational, so they’ll still be learning even when they’re playing.

We’re sorry to hear you’ve experienced some glitches, and we’d love to look into this for you. Please drop us an email at support@nightzookeeper.com with more details so our team can investigate.

Feel free to share Night Zookeeper with any families you think would love the program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

I love the ability to keep the kids…

I love the ability to keep the kids engaged. I know it is helping them to like to write especially when they do not like to write.

3 December 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi Jocelyn,

Thanks so much for your review!

We're delighted to hear that your kids are engaged with Night Zookeeper, and turning them into confident and willing writers!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Interative and game-based lessons

It provides many interactive lessons and activities that can help children aged 6 and above be more interested in learning

3 December 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Ngo,

Thank you so much for your review!

We are pleased to hear that Night Zookeeper has made your kids more interested in learning!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Gets kid invested

We have a kid who struggles to write and pay interest to this subject. Night Zookeeper hooked him in from Day 1. If fact, he begged to try as soon as he saw me setting up the account and then continued to explore for a few hours. We are still exploring the app (versus the website) but we have succeeded past our first hurdle-his desire. He enjoys getting feedback and comments on his writing and loves the games and the whole team of characters. We've had a little confusion on the behind the scenes aspect for organizing assignments and planning ahead but overall love the program.

1 November 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Karianne,

Thank you so much for your review!

We are delighted to hear that Night Zookeeper has got your reluctant learner interested in reading and writing! We are really glad that he is enjoying his Night Zookeeper adventure, and we can't wait to see what he creates next!

Please reach out to us on social media or via email to support@nightzookeeper.com if you have any questions about specific features of the program, and we can definitely help you further! 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Happy Homeschool Parent

My child is homeschooled and using this as her spelling and grammar primarily. But we’ve been using it more often as her writing assignment for the week as well, because she has been enjoying the prompts on NightZookeeper so much! I’ve loved seeing her excitement for writing grow this year. I appreciate that she is getting feedback from tutors too, so she knows where she’s doing well and where she can improve.

29 November 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi there,

Thanks so much for your review!

We’re thrilled that your child’s enthusiasm for language arts has grown this year, and even more excited that she’s been letting her imagination shine with the writing prompts on the program!

Please reach out to us on social media or via email to support@nightzookeeper.com if you have any questions about specific features of the program, and we can definitely help you further! 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

My daughter loves NZK

My daughter loves NZK! This has given her confidence and willingness to write creatively. She’s loves accepting the challenges!

26 November 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Cindy,

Thank you so much for your review!

We are so pleased to hear that your daughter is enjoying her Night Zookeeper adventure, and that the program has boosted her writing confidence - that's what we love to hear!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Its a huge hit here

My son was reluctant at first but now he plays on it most days. We do a few quests then he plays on the main bit. He loves making characters.

25 November 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Jenna,

Thank you so much for your review!

We’re thrilled to hear that Night Zookeeper has turned your reluctant writer into an eager one! Combining quests with our choice-based learning is a fantastic way to keep your child engaged while getting the most out of the program.

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Great for Homeschoolers!

My homeschooled 4th and 7th graders have been using Night Zookeeper for over 3 months now. They love using the interactive prompts to create characters and write about them. They are both diagnosed with Dyslexia, so reading and especially writing and spelling are challenging for them. Being able to see their mistakes underlined and get corrections quickly helps them a lot.

23 November 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi there,

Thanks so much for your review!

We’re so pleased that Night Zookeeper has been a valuable part of your homeschooling journey! Every child’s learning path is unique, and we’re delighted that, even though it can be challenging, the program has been helpful in giving your kids meaningful practice with their language arts skills.

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 1 out of 5 stars

Received an error message signing up…

Received an error message signing up for the free trial. Then they debated my account anyway when I thought the sign up process didn’t even work. Very difficult app to use. I can’t even log in. I would say find another program unless you have endless patience for technical difficulties.

21 November 2025
Unprompted review
Night Zookeeper logo

Reply from Night Zookeeper

Hi Shaun,

Thank you for your feedback, and we’re very sorry for the trouble you experienced while trying to sign up.

It appears the email you entered during registration had a small spelling error, which prevented you from signing in.

We’ve sent you an email explaining exactly what happened, and we can confirm that the issue has now been fully resolved and a refund has been issued.

If you have any further questions or would like help getting started again, please don’t hesitate to reply to our email - we're here to help.

Best wishes,
Team Night Zookeeper

Rated 3 out of 5 stars

I love the concept, wish it would push further

I love the concept, and my kids really enjoy it. I can see how it could be super helpful for the lower grades, but it's really too simple for my 10 and 11 year-olds. I wish it could push them further in their academic skills! I wish there was a more established progression rather than a menu of activities to choose. I wouldn't mind as much if the activities were really challenging their skills, but they seem more recreational with an educational slant than actually helping them focus on skill building. The biggest gap my kids have noted to me is not having a good way to learn spelling. You either know it or you don't on this platform, and if you do pick it up, it'd just be by trial and error, or absorption (which you can do anyway by reading). They have been frustrated by that.

They recently introduced "quests," which is significantly better in regards to focusing on skill progression. I wish they'd take those further and make them more rigorous. Again, great for the earlier grades, not so much for the middle ones.

I want to love it! And it truly has gotten my kids engaged and more interested in free writing -- just not giving them a ton of progressing skill practice to improve their writing. If it did a stellar job at that, I'd be super pleased and give it 5 stars

15 November 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi Amie,

Thank you so much for taking the time to share your detailed feedback. We’re thrilled to hear that your kids are enjoying Night Zookeeper and that it’s sparking their interest in writing stories. Engagement is a really important first step in building long lasting writing confidence.

We completely understand your points about skill progression and challenge, especially for older children. Our team is continuously looking at ways to make the platform more inclusive for all learning levels. We do have a list of spelling activities available targeted at this skill, and we have emailed these over for you.

As you mentioned, the introduction of Quests is one example of how we’re working to offer a clearer learning path for learners who benefit from more structure.

We want every child, no matter their age or level, to feel both challenged and supported, so your suggestions will be taken on board for future updates.

We really appreciate your support and your thoughtful ideas. We hope your children continue to enjoy their writing adventures on Night Zookeeper while we keep improving the platform for learners of all levels.

Best Wishes,
Team Night Zookeeper

Rated 3 out of 5 stars

Good, but sometimes frustrating for my child.

This is an amazing program, it has inspired my childrens interest in English, story writing and typing.
Their one critique is that their stories aren't always published, and it isn't indicated why, so they can't fix the problem to get them published and the tutors don't always send feedback.

20 November 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi there,

Thank you so much for your review!

We’re really pleased to hear that Night Zookeeper has inspired your child and sparked their creativity.

As each piece of writing is reviewed by a tutor, sometimes a story may not meet our publishing guidelines. In these cases, it may be published privately rather than shared with other Zookeepers. This helps us maintain a safe and supportive environment for all age groups. You can view our full publishing rules here: https://app.nightzookeeper.com/zoo/publishing-rules

If there are any specific pieces you’d like us to clarify or re-review, please email us at support@nightzookeeper.com with the titles of the pieces, and we’ll be happy to have our tutors take another look.

Thank you again for your feedback, and for being a part of the Night Zookeeper adventure!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

Fun for my kids

My son really enjoys this game. I love that he is learning and still getting his screen time fix!

18 November 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi Jessica,

Thanks so much for your review!

We are really pleased to hear that your son is enjoying his Night Zookeeper adventure and benefiting from the productive screentime!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

Rated 5 out of 5 stars

It was amazing

It was amazing! It is so interesting to use and a great writing tool.

14 November 2025
Night Zookeeper logo

Reply from Night Zookeeper

Hi Peiyuan,

Thank you so much for your review!

We are really pleased to hear that your family enjoy Night Zookeeper, and have found it useful for developing writing skills!

Please reach out to us on social media or via email should you have any questions about the activities, features, or services available. 🙂

Feel free to share Night Zookeeper with any other families you think would love our program!

Best wishes,
Team Night Zookeeper

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look