Nike Reviews 535

Can anyone tell me how they managed to get a refund?
Ordered over £200’s worth fro Nike online. Delivery was to be to home. Was told they would be delivered 2 days later, was then told they were to be collected from shop. No delivery to either place. Have phoned both Nike and DPD who are passing me between each other. Get different story every time I phone. Latest fro Nike is they are investigating and won’t refund until they are finished. I am now over £200 out of pocket. Cannot find any way of getting someone to actually give me some customer service and refund. Any suggestions. Thanks

I had a pair of trainers that I returned as they were faulty and then had the misfortune to deal with their customer services. The most common problems were the chat bot timing out due to inactivity whilst you waited for the Nike athlete to respond to something. The Nike athlete blaming someone senior for their inactivity and you or them not being able to move the issue forward. Nike agreed they were faulty yet here we are six weeks later with no sign of a refund or gift card.

I went into your Castlepoint store I was met by Jacob who was very helpful he made sure that the trainers fitted properly and was very attentive he made sure that I was happy with the service, so much so that I bought 2 pairs. I have never been in the shop before but after the service I received today I will buy from you again. One very happy customer

Nike.com: an appalling experience. I ordered a pair of trainers from their Kings Cross store. I received it at home, but it was the wrong size. I returned them (didn't want to exchange for a different size) and they assured me over the phone that I will be getting a full refund on my card. I had to chase them - perhaps dozens of times on the phone and another dozen via chat. Some reps were kind, others would simply hang on my face (yes, it happened).

After days of chasing, I received a gift card instead of payment.

What a waste of money, time and energy!

Even when clicking on buy the exact moment a new shoe releases in SNKRS.. you will get nothing. Instead the shoe will be on stockx for double its price or more. How is this fair selection when resellers keep getting all the available pairs. Nike is a tereible company and I can honestly say i hate them more on every release. After 7 years did not get a SINGLE release, despite being there when they drop.

Item returned via label provided to Nike. Receipt with weight shows item was correctly returned, still refused refund and told to chase courier for a label I didn't provide. Shocking

Appalling service. Ordered a pair of shoes, and never received them. When trying to query it via their online chat, I just keep being told that they’re “investigating”. It’s been three weeks since I ordered and still nothing. I requested a refund, but have been told they can’t do anything until they finish investigating. On top of that, the “Nike athletes” on their online chat are rude, condescending, and dismissive. Take your money elsewhere!

A disappointing aftercare service from Nike. After trying to locate a pair of football boots that were returned my son was advised that he needed to contact the courier service Evri who advised he needed to speak to Nike. Since November my son has been told the boots have been received then they haven’t. I was advised a manager tried to contact me but left no voice message or sent no email. Disgusting and poor service from such a prominent brand.

AVOID..Terrible product far to over priced. Would never buy again.. Poor quality. The worst customer service . DO NOT BUY THIS BRAND. I spent £175 on a pair of Nike and they are total rubbish!!!

Worst customer service I have ever dealt with. Returned an item on 27th December as a Nike member and through their app via Evri. They are refusing to give me a refund staying the item hasn’t been scanned in to their warehouse. They sorted the courier so they should have the tracking number to take this up with Evri. Asked to speak to a manager and get told different information, one minute they’re phoning me back in 2 hours and the next managers don’t contact. Absolutely appalling customer service!

Like a comment from a few days ago. I sent an item back using inpost on December 10th. Never got my refund. Went to check this with Nike over 2 weeks ago now and was told they received a non Nike item (never even emailed me to highlight the problem). Have even told them I have a video clip of me putting a Nike delivery box in the locker and they wouldn’t take the video so I had to screen grab some shots and have submitted. I asked if the non Nike item was in a Nike delivery box or a different one but still haven’t been told. My guess is that the wrong box got labelled by inpost when collected from the locker. I have also contacted inpost who say they will review cctv footage so anyone experiencing something similar maybe this is something you need to try. As it stands I am on the 3rd week of this and apparently Nike have done 2 “investigations” in the last 2 weeks and decided not to issue the refund. So now they are doing a 3rd investigation.

Now it’s either that someone at Nikes warehouse has been dishonest and switched these, or someone at inpost has switched these or (what I hope) that the wrong label was accidentally put on and this gets resolved.

But as it stands nothing has been resolved and the Nike customer service (Nike athletes) that you can speak to on the phone can only do so much as they are not management and don’t have all the info. There’s no way to speak to anyone higher up and it’s shocking because I’m sure they know that there’s a problem and they just don’t care.

I would say not to use either Nike or inpost as I don’t trust them at all right now.

The bubble failed in my Nike trainers after 5 weeks.

Shirking customer service, will.never be buying Nike products again.

Just been on their chat for 2 hours and 15 minutes, without hanging up, was passed to 6 'Nike athletes' problem not resolved, no conclusion, the 6th 'Nike Athlete' hung up, even though I was not rude. Very annoying, frustrating and disappointing.

Absolutely shocking customer services! I returned my trainers on the 7th January. Not heard anything so check my tracking to see they had been received on the 10th January. Called the customer service team on the 20th January, to be told that a non Nike item had been returned, however they could not tell me what had been returned. Was advised this would be investigated.
By the 24th January, still not heard anything. Called again, only to be told the same thing and basically if they can be bothered they will return the item to me. So as it stands still no updated.
Customer services agent are apparently not allowed to give out their names, they do not communicate via email. I asked if the call was recorded and requested a copy of the call, only for the agent to hang up on me

Purchase is quick and delivery is efficient no issues ever

I would not even give this company 1 star. However, it would not let me leave a review without pressing at least 1 star.

I bought boots from this company for £264.99 for my son. After 3 weeks of playing in them, they started to fall apart. The material was separating from the bottom of the boots and the Nike ticks on both boots were hanging off. I contacted customer services who agreed for the price of the boots that isn’t the quality they expected therefore they opened a return for me to receive a refund. I was sent a return label and I returned the item the next day using the label. A week had gone by and I hadn’t heard anything about the return so I contacted customer service to ask what was happening. They told me that they had received my return and I would receive the refund in 5-7 days. I waited two weeks and still had not heard anything so I contacted them again and they told me that because I paid through Klarna I needed to contact them for the refund as it would be them issuing it. I did that. They opened a case with Nike. I provided the tracking information from the receipt. Contacted Klarna on a number of occasions for updates and they were awaiting for Nike to get back to them. After weeks and weeks. I received an email from Klarna saying the refund request was refused and I needed to contact Nike. Which I did, I spoke to someone who asked for the tracking information and that I would receive my refund in 5-7 days. 2 weeks went by and I contacted them again. They told me that they could see it was being looked into and I would get the refund within the next 5 days. I contacted them again after another week and was told the same information. Another week went by, I contacted them again and was told they were really sorry they would escalate my case and I would receive the refund in the next 2-3 days. After 4 days I contacted them again and was told it was being handled that I would receive communication in the next 72 hours. After 3 days. I received an email telling me that I wouldn’t be getting a refund, I needed to contact royal mail as they hadn’t received the item. I contacted royal mail who told me that it was too late to receive a lost item refund now as it needs to be reported within 10 days. I returned the item on the 26th October and Nike emailed me that final email on Tuesday 7th January. I am absolutely disgusted with the lies told by multiple advisors on every single conversation I had with Nike. They have basically stolen £264.99 of my money. I will never, ever buy from them ever again. My son plays academy football and gets new boots regularly but adidas will be getting my custom from now on and I will be sharing my experience with everyone I meet. I am absolutely appalled.

The worst company you will deal with, DO NOT USE, DO NOT USE !!!!!!

Absolutely shocking customer services my trainers should have come the 13th December for a xmas gift. after not arriving i was advised there would be an investigation. not once was i updated. i kept having to follow up and was the same response a different story e try time
I won't use nike online again

Worst customer service that I have ever encountered. Christmas gift that didn’t fit - refused to even exchange!!!

Order placed on 2nd October 2024, the order consisted of three items - Nike Jr. Phantom GX 2 Club, size 4, Nike Jr. Phantom Luna 2 Academy, size 4 and Nike Jr. Phantom Luna 2 Academy, size 3.5.
I returned the Nike Jr. Phantom GX 2 Club, size 4 and the Nike Jr. Phantom Luna 2 Academy, size 4 and received a partial refund of £103.48 on 10th October 2024.
I kept the Nike Jr. Phantom Luna 2 Academy, size 3.5 and my son worn them only a few times before the sole began to come away from the boot. On 23rd November 2024 I contacted an advisor via live chat on the Nike website and was provided with a returns label to my email to return the faulty boots for a refund.
I returned the boots using this label, tracking shows they were received back by Nike on 29th November 2024 but I have still not received the refund due of £62.99. I have contacted live chat several times and just receive the same reply each time that a refund of £103.48 was processed!
I have tried to explain that I have since returned the third pair of boots due to them being faulty, meaning the full order, totalling £166.47, has now been returned but the advisors don’t appear to be listening.
I really want to avoid opening a PayPal dispute to resolve this but I will have to if this is not sorted out soon.
It’s bad enough that I received a sub standard item from what I thought was a reputable brand but the service I have received since has been even worse.