Good customer communication, reasonable prices for sale goods. Delivery badly delayed due to PayPal error, and I believe returned to seller, but when seller was advised by me of new address, re-sent... See more
Company replied
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Scam company, goods arrived but obviously a cheap copy - i ordered flip flops, coral coloured suede tops and orthopaedic soles, reduced to £29 from £69 - seemed like a bargain. Well all I’ve done is p... See more
Company replied
A V O I D !!! As many have said previously...I wish I had read the reviews before purchasing the orthopedic sandals! As others have said, they are nothing like the leather look as advertised, they... See more
Company replied
My wife has always had a problem getting comfortable shoes / that look good and don’t hurt her feet when she wears them. After many shoes bought in the past she, at last, has found the answer in that... See more
Company replied
2.5
Poor
230 reviews
Hasn’t replied to negative reviews
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Take note RUBBISH
Take note! The only time Nilnook reply to a review is if it's been a good review.
Dreadful company no scruples whatsoever.
As soon as the order is confirmed the credit card is charged. Then you wait days before anything happens.
When the 'orthopedic sandals arrived, they had to be seen to believed. Cheap plastic crushed into a plastic bag so all squashed. They even have the cheek to enclose a drawstring shoe bag! I wouldn't even put these on my feet I think they'd cause more problems than going barefoot.
Absolute rubbish I wouldn't even give them to a charity shop. No one deserves these.
Beware of this company they are charlatans.
14 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Ordering process was easy and my…
Ordering process was easy and my sandals arrived very quickly, really pleased with them, very comfy flip flops not sure I would have paid the full price though
9 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
my order was the wrong size and I…
my order was the wrong size and I emailed Nilnook who positively to offer a full refund
7 August 2024
Unprompted review
Reply from Nilnook
Dear Ewan,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
RUBBISH DEFINITELY NOT ORTHOPAEDIC I made the mistake of not reviewing on…
I made the mistake of not reviewing on ''Trustpilot'' first.
Please DO NOT BUY the Orthopaedic Slippers what a Joke. They are dangerous the plastic is so slippery with absolute NO GRIP I payed for a speedy delivery that took over 10 days had I read Trustpilot first I would have saved myself £24.98.
They have gone in the Plastic Recycling as unsafe dangerous and definitely not ''Orthopaedic Footwear''
14 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Dodgy Practices
Ordered the shoes. They were shipped from China and arrived eventually. They were unsuitable and I requested a return.
Despite using a .uk domain, they want the product returned at my expense to North Macedonia. I don't mind paying to return to a UK address but this is ridiculous
Sharp practice. I won't be dealing with this company ever again
14 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Not as advertised
I so wish I had read the reviews before ordering the orthopedic sandals which looked so nice. Well after 2 weeks they arrived today and to say I was disappointed is an under statement. These sandals are made of cheap plastic Not leather. Nothing like their advert. The only thing they will be good for is paddling in the sea. To send them back would cost more than they are worth. Avoid them PLEASE.
13 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Such a great find!
These are, without doubt, the more lightweight and comfortable sandals I've ever bought.
I will definitely be a regular customer! Just love them - and such good value!
12 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Company confirmed order within minutes
Company confirmed order within minutes, very good guide to shoe size enabling a perfect fit. No charge for delivery and shoes arrived very well packaged within 8 days. I consider the shoes excellent value for money and have now ordered a second pair.
13 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
The product not like photos in advert…
The product not like photos in advert these shoes are such poor quality it’s embarrassing. When I look at there returns it’s in a foreign country and are advertising as though British company do not buy
13 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Fab company to deal with
Fab company to deal with. Answer questions speedily and in an understandable manner. Have bought a few great items of good quality and so easy to wear.
13 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Cool blanket cheaper on temu
You buy the cool blanket on temu for £15 not £39 and you can get even bigger and more colours and it's exactly the same as what nilnook are selling 😀
12 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Beware not in the UK
This footwear company profess to be in the UK aka Nilnook UK, but don’t be fooled they are based in Macedonia . The sandals I received are cheap and not what is advertised as being Ergonomic. Return shipping fees are expensive so do not be fooled by their adverts on social media.
5 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Great all round
Great selection and excellent fit. Excellent service all round
9 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Rubbish
DO NOT WASTE YOUR MONEY!
I wish I had read reviews before ordering.
I ordered 'Orthofit' orthopaedic sandals but received cheap, nasty, plastic rubbish, certainly not worth even a quarter of the alleged half-price £29.99 they were charging. These sandals were advertised with the Orthofit trademark - where are trading standards these days?
More trouble than they are worth to try and return for a refund - you have to pay your own return charges ... to Macedonia!
Will put this experience down to my naiivity and will certainly never purchase anything from Nilnook again.
1 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Great customer service
Excellent customer service they corrected my address in mid transit ,
Due to my error ,
Great communication at all stages of the transaction and delivery ,
Product was perfect and does what it said on the video ,
A really pleasurable consumer experience , will be returning for other products soon
8 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
I bought a pressure washer gun to…
I bought a pressure washer gun to attach to my hosepipe and it is great it does the job I require without being too powerful to destroy paintwork on my car or loosen cement on my path but still gets them dirt free quickly and efficiently
10 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Don't waste your money
Please do not order anything from this company, I wish I'd read the reviews first.... I ordered a size 4 sandals and received a size 3 not only that they are nothing like the sandals advertised just very cheap and nasty, absolute rubbish
26 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
OrthoSun sandals
Following some disappointment that the sandals are too flat with little arch support the company immediately responded with a 30% refund. I'm very happy with their courteous and fair response and have found the shoes ideal for occasional use, poolside & indoors.
9 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
CHEAP RUBBISH FROM SCAMMERS
I ordered the shoes because the advert I read said they were soft leather, supportive footbed and help with foot pain but in reality they are cheap plastic, the foot bed doesn’t fit your feet and are not supportive because the foot bed is quite thin. The money back guarantee is only an offer for 30% of what you've paid which isn't mentioned in their money- b- g. When I asked for a refund they said it would be 30% and i can keep the shoes to which i declined. I have returned their rubbish shoes and the postage to Macedonia is £12.95 so I now await my full refund. Blooming SCAM robbers. DO NOT BUY THIS RUBBISH. Most annoyingly there doesn't appear to be any quality control or regularity body who can oversee these companies and how are they allowed to sell such rubbish in this country?
17 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
I have been very happy with the quality…
I have been very happy with the quality of products from NilNook. They are reliable and look great in my home.
22 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
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