Good customer communication, reasonable prices for sale goods. Delivery badly delayed due to PayPal error, and I believe returned to seller, but when seller was advised by me of new address, re-sent... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Scam company, goods arrived but obviously a cheap copy - i ordered flip flops, coral coloured suede tops and orthopaedic soles, reduced to £29 from £69 - seemed like a bargain. Well all I’ve done is p... See more
Company replied
A V O I D !!! As many have said previously...I wish I had read the reviews before purchasing the orthopedic sandals! As others have said, they are nothing like the leather look as advertised, they... See more
Company replied
My wife has always had a problem getting comfortable shoes / that look good and don’t hurt her feet when she wears them. After many shoes bought in the past she, at last, has found the answer in that... See more
Company replied
2.5
Poor
230 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THIEVES
Purchased orthopedic shoes, when received the quality was sooooo poor that I wouldn't have even accepted them if someone gave them to me for free.
The company is decitful and provides no clear information when ordering, the product did not match the description. The description on the website was stolen from another company, they are not offering 70% or 80% discounts it's, because their manufacturering costs are below £1 BSP!!! PLEASE DO NOT ORDER FROM THESE THEIVES.
THEY REFUSE TO GIVE YOU REFUND. DO NOT LINE THEIR POCKETS WITH OUR HARD EARNT CASH.. I WOULD RATHER GIVE TO A CHARITY.. THEY ARE A SCAMMERS,STAY CLEAR OF THEM
They are not worthy on even 1 star.. I only gave that in order to write a review
2 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Shoes received were not those as advertised
Ordered these sandals after seeing an advert on Google (I had recently searched wide fitting sandals). Unfortunately, I did not read the reviews until after I'd submitted my order. The shoes shown in the adverts are not the shoes you get. One of the pictures on the website bares the Taos label, but the shoes I received have no labels, size numbers, list of materials used etc. The insoles are different to those illustrated and I doubt the support given to the foot will be as expected. For £29.99, I would have probably got something of better quality from a high street discount shoe shop.
They'll be ok for pottering around the house or wearing on the beach, but I wouldn't wear them for general walking.
The sandals were packed in bubble wrap & not padded out, so arrived crumpled.
7 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
poor quality sandals
I ordered a pair of sandals from Nilnook: the fit is quite good but the material is very shoddy and flimsy. They were advertised as orthopedic, which they are not.
7 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Bad quality
I have just purchased some sandals from a company called NILNOOK, Please do not use this company. It says it is UK based but goods come from Macedonia and it would cost you a fortune to return the goods if not up to standard. Luckily I have gone through PayPal and should get my money back. DO NOT USE THIS COMPANY
7 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Wish I'd read the reviews below before…
Wish I'd read the reviews below before I ordered. My experience is the same. Bought a pair of shoes which were advertised as orthopaedic, when they eventually came, couldn't even get my feet into them. I haven't checked postage to Macedonia for return, but they are only offering 30% refund and I bet postage is as much as the possible £10 or £12 they are offering. Do not buy from this company, they are not what they appear and I wouldn't recommend to anyone. One star because you can't give no star.
7 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Very easy to order
Very easy to order. Very comfortable sandals.
As a result I have ordered more items
6 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Order is size 6...they were huge
Order is size 6...they were huge! Request a refund. So far haven't heard back. But did look cost to mail them back. Their return address is in North Macedonia over $40 to ship back a $25 pair of shoes.
They say Nilbnook USA. But NOT a US company. Their products comes from China and return is in Macedonia. Very misleading.
5 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Rubbish Goods are sent from Temu or Shein...all…
Goods sent are from Temu or Shein...all rubbish but charged 6 times as much for.
When asked for a refund got given options...one was to keep the item and get an 100% voucher code to use on their website but no cash back!!!
And if you do return you have to pay postage to Moldovia...not many people will fo that. Steer clear.
2 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Great shoes company too deal with.Kept…
Very easy company too deal with.Kept me informed at every stage of my order plus as a bonus my wife found your shoes so comfortable. 10 stars for me and for you
5 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Website is easy to navigate and great…
Website is easy to navigate and great seeing the reviews before you buy, cannot wait to receive my sandals and power washer
2 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Very great experience with Nilnook I…
Very great experience with Nilnook I ordered a pair of shoes for my wife but ordered the wrong size and Nilnook changed them for the correct size. I would 100% order from them again great company to deal with
4 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Perfection.....
Was very impressed with the layout of the offers. Items clearly marked and described perfectly.
Cannot wait for my shoes to arrive.
3 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Products are exactly as on the pictures.
The sandals fit me perfectly and I have bought a second pair. I hope it will be just like the first. However tracking my parcel was not possible and the parcel got to me after a week. I considered reversal due to this.
29 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
The quality of NilNook's products is…
The quality of NilNook's products is superb. They are sturdy, well-made, and stylish.
20 July 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
I definitely DO NOT recommend the Ortho…
I definitely DO NOT recommend the Ortho Sun style of Nilnook. The soles are good and fit well. However, the uppers are the cheapest, ill made, plasticky looking I have ever seen on a sandle. I would not have paid the £29.99 for them, let alone the RRP. This company seriously need to review their quality control. I will not return them as I have no wish to waste more money on return postage.
3 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Do not buy from this business 😒
One star as I couldn't leave 0 .
Do not buy from this business, really tacky goods ,they are impossible to return goods to as postage costs more than items purchased,very poor customer service.
3 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
This company is a disgrace
This company is a disgrace, shoes are of shoddy quality, I complained and was told I could keep the shoes and get 30% back as long as I didn't process my complaint through PayPal or I could return to Macedonia at my own cost. They should not be allowed to trade.
2 August 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
AVOID LIKE THE PLAGUE!!!
Bought pair of shoes reduced from £69.99 to £29.99. On delivery they were totally different from the illustrated goods. Emailed Nilnook regarding return and refund. Told that to get refund I had to send them to MACEDONIA! at my expense (God knows what that’ll cost). My advice is AVOID THIS COWBOY COMPANY at all costs.
2 August 2024
Unprompted review
Easy to order, excellent price
Easy to order, quick to arrive and great price. So light but support my ankle extremely well, so good I ordered a 2nd pair . Thank you Nilnook
2 August 2024
Unprompted review
Keeping you posted at all times and…
Keeping you posted at all times and very helpful thank you so much, already have a pair of flip flops, beautiful
2 August 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.