Furniture came on time. It was very well and safely packed. Parts were of a high quality and easy to assemble. Customer service is fast and effective! Highly recommended!
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The shoe cabinet arrived damaged, incomplete, and poorly painted (we have photos to prove it). The front is the back and vice versa. How can they make a mistake during production with the drawings in... See more
Company replied
i purchased 4 chairs and a dining table. the chairs are great and very comfortable. the table had manufacturing problems with pieces of wood not properly glued down (bumping out quite a lot). shipment... See more
Company replied
Bought a dinning table from their outlet with a great price. Not only that, but when I got to the warehouse to pick it up and it didn't fit into the car, I was assured that Nimara would do the... See more
Company replied
Company details
Written by the company
Nimara.dk - Dit online møbel varehus på 24.000 m2. Kæmpe udvalg af møbler til markedets laveste priser! ✓ 100% prisgaranti ✓ 1-2 dages levering ✓ Lagerførende på alle møbler i sortiment.
Contact info
M.P. Allerups Vej 47b, 5220, Odense SØ, Denmark
- 71 99 38 80
- kontakt@nimara.dk
- nimara.dk
3.8
Great
12K reviews
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Reply from Nimara.dk
Kære Grethe
Det er skønt at høre, at du er tilfreds med kvaliteten af produktet! Vi bestræber os på altid at levere produkter, der opfylder vores kunders forventninger til kvalitet. Din feedback er meget værdsat, da den hjælper os med at sikre, at vi fortsætter med at opretholde de høje standarder, vi sætter for os selv.
Hvis der er noget andet, vi kan hjælpe med, eller hvis du ønsker yderligere information om vores produkter, er du altid velkommen til at kontakte os.
De bedste hilsner,
Nimara.dk
Super god service
1 February 2024
Reply from Nimara.dk
Kære Bodil
Det er dejligt at høre, at du er tilfreds med servicen. Vi stræber altid efter at yde den bedste service til vores kunder. Hvis du har brug for yderligere hjælp eller information, er vi her for at assistere dig. Tak for din positive feedback!
De bedste hilsner,
Nimara.dk
Reply from Nimara.dk
Kære Nicole
Det er fantastisk at høre, at du er tilfreds med dit nye spisebord og at prisen også var tilfredsstillende. Det lyder til, at leveringsoplevelsen også bidrog positivt til din samlede oplevelse, takket være den flinke leveringsmand. Vi værdsætter din feedback og er glade for, at hele processen har været positiv for dig. Hvis du har brug for yderligere assistance eller overvejer fremtidige køb, står vi altid klar til at hjælpe. Tak for at dele din oplevelse!
De bedste hilsner,
Nimara.dk
Reply from Nimara.dk
Hello Bradley,
Thank you so much for your review! We're thrilled to hear that you were satisfied with the fast delivery, found our prices favorable, and were pleased with the quality of our products. Our team is dedicated to providing the best possible service and ensuring that every aspect of your experience with us meets your expectations.
We look forward to serving you again in the future and hope to continue meeting your needs with the same level.
Thank you for choosing us, and for your support.
Best regards,
Nimara.dk
Round table (extendable)
Product ordered in November with estimated delivery time in week 3 2024. It has been delivered in week 5 but I didn't receive any update about it. I had to call 2-3 times to ask for info and at the phone they were not able to give me a date. So in terms of customer service, it can be improved.
Product delivered in week 5 and when I have received the delivery papers, it said 2 pieces (3,5 kg each). I have received one piece on Monday (the other one was not found) and then the second one on Saturday. The weight in total was 65kg so you can imagine that it was not easy to move it up to the 3rd floor alone.
BFT was the delivery company and also their customer support can be improved as they didn't deliver the packages together and I was not informed 30 minutes before the delivery, as mentioned in the email.
About the product itself, it's beautiful. I really like the wood and the material. Very easy to assemble and then also easy to use (I bought the round table that can be extended to 2mt.).
Few issues about the product:
- assembling instructions are not that clear and I have received some screw and washer to install but the washers were not fitting (too big).
- i was cleaning with a paper the base of the table as it was dusty and a piece of paint came out and unfortunately is visible.
But in general the quality is good and I suggest to have a look at the website and buy products there.
25 January 2024
Reply from Nimara.dk
Hi Mauro.
Thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience you experienced with the delayed delivery and the lack of communication regarding your order. We understand how important timely and accurate information is to our customers, and we are taking your feedback seriously to improve our customer service and communication processes.
We also regret to hear about the difficulties you faced with the delivery service and the assembly of the product. Your experience is not reflective of the high standard of service we strive to provide, and we will address these issues with our delivery partner, BFT, to ensure a more coordinated and satisfactory delivery process in the future.
On a brighter note, we are delighted to hear that you find the product beautiful and are satisfied with its quality and functionality. We appreciate your feedback on the assembly instructions and the issue with the paint.
We value your suggestion and are grateful for your recommendation of our products. It is feedback like yours that helps us to improve and continue to deliver products that our customers love.
Thank you again for your patience and understanding. We look forward to the opportunity to serve you better in the future.
Best Regards,
Nimara.dk
Super god service
24 January 2024
En god service
12 January 2024
Hurtig levering & god kvalitet
8 January 2024
Reply from Nimara.dk
Kære Maria,
Det er vidunderligt at høre, at du oplevede hurtig levering og er tilfreds med kvaliteten af vores produkter! Vi lægger stor vægt på at levere vores varer effektivt og sikre, at de lever op til høje kvalitetsstandarder, så det er fantastisk at vide, at vi har opnået dette i dit tilfælde.
Tak for at du tog dig tid til at dele din positive oplevelse. Din tilfredshed er utrolig vigtig for os, og det er feedback som din, der motiverer os til at fortsætte med at yde vores bedste og sikre en glat og tilfredsstillende kundeoplevelse.
Vi ser frem til at betjene dig igen i fremtiden og håber at kunne fortsætte med at levere produkter og service af høj kvalitet.
De bedste hilsner
Kundeservice
Nimara.dk
Super hurtig og god levering
18 December 2023
Reply from Nimara.dk
Hej Jørn,
Det er fantastisk at høre, at du oplevede både super hurtig og god levering! Vi arbejder hårdt for at sikre, at vores kunders ordrer ankommer hurtigt og uden problemer, så det er virkelig opmuntrende at få denne slags positiv feedback.
Tak for at du tog dig tid til at dele din oplevelse. Din tilfredshed er vores højeste prioritet, og det glæder os at vide, at vi har levet op til dine forventninger. Vi ser frem til at betjene dig igen i fremtiden og håber at kunne fortsætte med at levere den samme høje standard i levering og service.
De bedste hilsner
Hele team Nimara
I don't know yet whether my order will…
I don't know yet whether my order will arrive. I don't
8 December 2023
The product is what i expected
The product is what i expected. Good price/ quality ratio.
Unsatisfied with the delivery. Very unprofessional. I got the 2 large packages in the street and left to deal it on my own.
7 December 2023
God information og hurtig levering.
29 November 2023
Super service
27 November 2023
God service
29 November 2023
Reply from Nimara.dk
Hej Helle,
Tusind tak for at dele din oplevelse hos os. Det er vi meget taknemmelige for!
Det glæder os at høre, at du har haft en positiv oplevelse på vores hjemmeside. Vi bestræber os på at levere så god service som muligt, så vi er glade for, at du er tilfreds med din ordre 😊
Vi ønsker dig en fantastisk dag.
De Bedste Hilsner,
Hele Team Nimara
I ordered a sofa a week ago and for…
I ordered a sofa a week ago and for some reason, i still didn’t got any updates , literally nothing back, will i ever get it? the customer service seems to be non existent by this point
26 November 2023
Unprompted review
Super good sofa and chair.very…
Super good sofa and chair.very comfortable ,good price. Fits nicely in my little room.
27 November 2023
Reply from Nimara.dk
Hi Irene,
Thank you for your kind review; it delights us to hear that you are satisfied with your purchase and our products. For us, the customer is of utmost importance, and you deserve nothing but the best quality in your furniture purchases 🤗
We hope to contribute to more furniture in your home
Best regards,
Team Nimara
Very satisfied
The chair is comfortable and a good quality too.Im very happy with the purchase.
21 November 2023
Reply from Nimara.dk
Hello Analia,
Thank you so much for taking the time to write this lovely review! It means a lot to us that you share your experience.
We strive to make it as easy as possible for you, so we are happy that you are satisfied with your purchase. 😊
Wishing you a wonderful day
Best regards,
Team Nimara
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