Fantastic place, I had to have my irons and wedges re gripped and after advice to go larger due to over gripping I visited Nine by Nine , Jordan was very helpful and fitted me to the grips by offer... See more
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Review summary
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Very knowledgeable club builders with excellent customer service. My last order was my first order with nine by nine but I've just ordered some more clubs from them because they were so good
Company replied
Great communication, shaft I wanted was out of stock , was willing to wait and was contacted directly and other options given , help was second to none. I waited for the original order to be restocked... See more
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Having purchased twice from Nine By Nine I can only praise them for the excellent build quality of every club I've ordered and received Shout out to Matt and Mark for their speedy responses to any ema... See more
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Company details
- Golf shop
- also in
- Sporting Goods Shop
Written by the company
More than just a premium golf equipment retailer, Nine by Nine Golf are committed to long standing customer partnerships, supporting golfers to achieve their very best game. The Nine by Nine team has a long history with the game of golf as well as a deep knowledge and understanding of the technology and products on offer.
Contact info
Glenmore Business Park Unit 37, PO19 7BJ, Chichester, United Kingdom
- 01243 684192
- hi@ninebyninegolf.com
- ninebyninegolf.com
4.8
Excellent
664 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Quality Service
I knocked one star for a longer delivery time than quoted. These Guys do a quality job and get busy for that very reason.
2 July 2026
Reply from Ninebyninegolf
Hi Chris,
Thank you for your review and your feedback.
We’re sorry for the delay. Every club is custom-built to order in-house, and busier periods can lengthen the queue. We’re working internally to reduce lead times.
If there's anything else we can assist you with or if you have further comments, please feel free to reach out. We appreciate your support and understanding.
All the best,
The Nine by Nine Golf Team
Fantastic prices and service
Fantastic prices and service. Delivered on time and well packed.
Will definitely buy from here again.
Highly recommended!
10 July 2026
Reply from Ninebyninegolf
Hi John,
Thank you for sharing your recent experience with us. It's great to hear you were happy with the service and the irons you ordered.
We really appreciate you trusting us with your game, and we look forward to welcoming you back in the future. Hope you're enjoying the summer golf!
All the best,
The Nine by Nine Golf Team
Reply from Ninebyninegolf
Hi Dave,
Thank you for the kind words. Great to hear you are happy with your order, and we'll be sure to pass on the kind words to Matt!
All the best,
The Nine by Nine Golf Team
Reply from Ninebyninegolf
Hi Andre,
Thank you for taking the time to leave us a review. It's great to hear you're happy with the new clubs that were custom-built for you. Really appreciate the kind words, and we’d be more than happy to help again in the future.
All the best,
The Nine by Nine Golf Team
Fantastic business
Fantastic place, I had to have my irons and wedges re gripped and after advice to go larger due to over gripping I visited Nine by Nine , Jordan was very helpful and fitted me to the grips by offering choices on clubs, I settled on a midsize grip in plus4 , the service was prompt and good value.
I collected my clubs 2 days later and pleased to say I shot my best round to date !
Kerry was also very welcoming, I got a good vibe from all the staff I met and will definitely use them again when upgrading in the future.
26 June 2026
Reply from Ninebyninegolf
Hi Mark,
Thank you so much for taking the time to leave us a review. Getting the correct grip size right makes such a difference, and we're really pleased Jordan could talk you through the options on the clubs themselves and help you land on the midsize Plus4 that suited your hands. Over-gripping is one of the most common issues we see, so it's brilliant to hear the change paid off so quickly. A personal best round is the result we all hope for!
We'll be sure to pass your kind words on to Jordan and Kerry. Thank you for trusting us with your irons and wedges, and we look forward to welcoming you back whenever you're ready to upgrade.
All the best,
The Nine by Nine Golf Team
Great service and team!
Great service and the team were able to help me out pretty quickly.
Thanks again
17 June 2026
Reply from Ninebyninegolf
Hi Armi,
Thank you for taking the time to leave us a review. It's great to hear the team got you sorted quickly. Thanks again, and we look forward to helping whenever you next need us.
All the best,
The Nine by Nine Golf Team
Helpful staff my club repair was done…
Helpful staff my club repair was done to a great standard very pleased with ninebynine team would highly recommend.
17 June 2026
Reply from Ninebyninegolf
Hi Keith,
Thank you so much for the kind words. We're really pleased the club repair came back to the standard you were hoping for, and the team will be glad to hear it. The recommendation means a lot!
All the best,
The Nine by Nine Golf Team
Paid for next day delivery cause it…
Paid for next day delivery cause it stated the shaft was in stock and it wasn’t, then got told would come next day after waiting 3 days then didn’t and had to wait again. Emailed and no reply to that either. Good work guys! 👍🏼
17 June 2026
Reply from Ninebyninegolf
Hi Leyton,
Thank you for your order and we appreciate your feedback. You're right that your email went unanswered. We've since found it sitting in our spam folder, and we're sorry it slipped through, as that's not the experience we want anyone to have.
With the wide range of products we offer we can’t always keep everything in stock, which is why we specify 6 business days despatch on the product you had ordered, with it being shipped on a next day service. It looks like you have now received your order in 5 days since placing the order, so we are pleased we have managed to keep to our timescale on the product.
If there's anything else we can help with, please let us know.
All the best,
The Nine by Nine Golf Team
Great communication
Great communication, shaft I wanted was out of stock , was willing to wait and was contacted directly and other options given , help was second to none. I waited for the original order to be restocked but can’t fault them
11 June 2026
Reply from Ninebyninegolf
Thank you for such a thoughtful review! We never want a stock issue to get in the way of you getting exactly the shaft you're after, so we're really glad we could keep you informed, offer alternatives, and ultimately get your original order to you. Your patience is hugely appreciated and feedback like this means a lot to us.
All the best,
The Nine by Nine Golf Team
Very good communication
Very good communication. Swift and clearreplies to my questions. Product as ordered
19 May 2026
Reply from Ninebyninegolf
Thank you for the great review, Alexander! Clear, swift communication is something we work hard at, so it's brilliant to know we got it right for you and that your order arrived just as expected.
All the best,
The Nine by Nine Golf Team
Reply from Ninebyninegolf
Thank you, Ben. We're delighted to hear you've consistently received great service from the team.
All the best,
The Nine by Nine Golf Team
Easy order services
Easy order services, communication excellent , turn round within 4 days 👍
5 June 2026
Reply from Ninebyninegolf
Thank you, Andrew. We're pleased to hear that the ordering process was straightforward, communication was clear, and that we were able to deliver your clubs quickly. We appreciate your support and hope to see you again soon.
All the best,
The Nine by Nine Golf Team
Ninebynine are second to none
Ninebynine are second to none. Good service and always on hand to help. Bought a few things from them now and always well built clubs. Pity you are too far away for a visit but will use them if I am after anything new in the future.
2 June 2026
Reply from Ninebyninegolf
Hi Alex,
Thank you for taking the time to leave a review. We're delighted to hear you've been happy with both the service and quality of the clubs you've purchased from us. We truly appreciate your loyalty and look forward to helping whenever you're ready for your next addition to the bag.
All the best,
The Nine by Nine Golf Team
Superb Clubmakers.
I am only able to give 4 stars for 9by9 for the set of Ping irons and wedges they customised for me because of the time delay in getting the clubs from Ping in the first place, else this would be the easiest 5* review ever. Matt was really helpful in running through the entire process and when the delays became clear, he was very generous and helpful in minimising the delay and ensuring I was kept up to date. The clubs? Superb. Details? Superb Club making? Superb. spec - spot on. Will definitely use 9by9 again
29 May 2026
Reply from Ninebyninegolf
Hi Duncan,
Thank you for your feedback, Duncan. While we're sorry the delays from PING affected your overall experience, we're pleased that Matt was able to keep you informed and help minimise the impact. It's fantastic to hear that you're delighted with the finished clubs, and we look forward to helping you again in the future.
All the best,
The Nine by Nine Golf Team
Order made and paid for but after 3…
Order made and paid for but after 3 weeks I had to chase up for update on the status of my order progress and delivery. I only had communication when I made enquiries and felt like poor customer service.
28 May 2026
Reply from Ninebyninegolf
Thank you for your feedback, Ian. We're sorry that the communication around your order did not meet the standard we aim to provide. We understand how frustrating it can be to have to chase updates, and your comments have been shared with the team as we continue to improve our communication processes. We appreciate your honesty and the opportunity to do better.
All the best,
The Nine by Nine Golf Team
Wedge Fitting
I had a wedge fitting with Mark. He was very knowledgeable and thorough. I got the clubs earlier than expected and have been very pleased all round with their performance. Excellent experience.
23 April 2026
Reply from Ninebyninegolf
Thank you for your review, Mark. We're pleased to hear that you enjoyed your wedge fitting with Mark and that the clubs have performed so well on the course!
All the best,
The Nine by Nine Golf Team
Reply from Ninebyninegolf
Thank you for your review, James. We're delighted to hear you were pleased with your new wedges and that our communication, build quality and delivery met your expectations. We hope you enjoy them out on the course!
All the best,
The Nine by Nine Golf Team
Reply from Ninebyninegolf
Thank you, John. We really appreciate your feedback and are pleased to hear you were happy with the service and communication you received. We hope to help you again in the future.
All the best,
The Nine by Nine Golf Team
Fantastic customer service
Very knowledgeable club builders with excellent customer service.
My last order was my first order with nine by nine but I've just ordered some more clubs from them because they were so good
7 May 2026
Reply from Ninebyninegolf
Hi Jim,
Thank you for taking the time to leave us a review. We're delighted that your first experience with us was such a positive one. We appreciate your trust in our team and hope the clubs are performing well for you!
All the best,
The Nine by Nine Golf Team
Reply from Ninebyninegolf
Hi Casey,
Thank you for your review. We're pleased to hear that you were happy with the entire process, from ordering and communication through to the build quality and delivery. We appreciate your support and hope to assist you again soon.
All the best,
The Nine by Nine Golf Team
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