As far as online casinos go, Nine Casino is one that gets the top games, gives the free spins, connects with its players and even on the front foot to offer VIP to myself with immediate added no depos... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great Customer Service from the agent, they help resolved problem, Absolutely love this casino! beside a great customer service they also have all my favorite slots as well as the classic table games... See more
Company replied
With my life experience in casinos, I can confidently say that Nine Casino is the best I've ever played at. 😁 Friendly and reliable customer service. Hassle-free deposits and withdrawals. A very clea... See more
Company replied
Fantastic range of games both interactive and live. There’s definitely a game for everyone to enjoy. The customer service is really helpful. They make you feel comfortable immediately and help in any... See more
Company replied
Company details
Written by the company
About NineCasino NineCasino welcomes all players tо its electrifying online casino platform, where the best games meet the smoothest gaming experience. As a forward-thinking iGaming platform, NineCasino combines the newest technology with a player-first philosophy tо deliver a great and secure gaming environment. We partner with industry giants like Nent, Hacksaw Gaming, Evolution Gaming, and Pragmatic Play tо curate a dynamic library оf games from slots tо table classics. Loyalty Program: Climb, Earn, and Unlock At Ninecasino, loyalty never goes unrewarded. Our multi-tiered loyalty program іs designed tо celebrate your dedication. As you play, earn points tо ascend through tiers like Bronze, Silver, Gold, and Platinum. Each level unlocks exclusive perks: personalized bonuses, higher cashback rates, VIP event invitations, and even a dedicated account manager at the top tiers. Gamification: Play, Compete, Thrive Ninecasino injects fun into every session with interactive gamification features. Complete daily and weekly challenges tо earn badges and boost your rewards. Get ready for adrenaline-fueled tournaments where the leaderboard dominance leads tо great prizes like cash bonuses, Free Spins, and many more. With new themes and seasonal events, boredom іs never оn the menu. 24/7 Friendly Support: Always Here for You Our multilingual support team іs available 24/7 via live chat and email. Whether you need help with a game, a transaction, оr just want advice, our agents deliver prompt and friendly assistance. At Ninecasino, you’re never alone, we’re here tо make your experience smooth and enjoyable. Bonuses and Promotions Upon registering at NineCasino, new users receive a 100% deposit match bonus оf up tо € 250 plus 150 Free Spins. When you make your second deposit, you’ll unlock another 100% match bonus (up tо €100) and an additional 150 Free Spins. Your third deposit grants you a third opportunity tо claim the same reward, paired with 150 Free Spins. Fast Payments: Instant Access, Zero Delays Enjoy stress-free transactions with many trusted payment methods, including Visa, Mastercard, Skrill, Neteller, and cryptocurrencies like Bitcoin. Withdrawals are processed at lightning speed; e-wallet and crypto users often receive funds іn under an hour. Ninecasino believes you should spend less time waiting and more time winning. Customer-Centric Philosophy At our online casino, every decision revolves around you. From personalized bonus offers based оn your playstyle tо a feedback-driven approach that shapes updates, we listen, adapt, and innovate tо exceed expectations. Our commitment tо transparency and fairness ensures every visit leaves you eager tо return. Variety оf Games: Endless Choices, Infinite Fun We realize that today’s players are looking for more than just entertainment; they crave authentic challenges with a mix оf skill, strategy, and luck. Ninecasino offers a huge library оf games from 100+ software providers, including slots, table games, live dealer, game shows, crash, and originals. Safe Environment: Play Responsibly, Play Confidently We believe your gaming experience should be both fun and secure. We place a strong emphasis оn responsible gaming. We are dedicated to providing you with the tools necessary tо maintain control over your gameplay and ensure іt remains a source оf enjoyment, not concern. Why Choose Ninecasino? Ninecasino stands out as a premier online casino that combines exciting gameplay with user-friendly features. With a vast game portfolio, rapid payouts, and a loyalty program that treats you like royalty, we redefine what іt means tо play online. Join our global community today and discover why players worldwide trust Ninecasino for their gaming fix.
Contact info
4.5
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The worse casino site I've ever been in!
The worse casino site I've ever been in!
15 June 2025
Unprompted review
Reply from NineCasino
Dear Maya,
We’re sorry to hear that your experience with our site did not meet your expectations.
To better understand the issue and assist you as thoroughly as possible, we kindly ask you to provide more details about the problem you encountered. We’ve reviewed your account but were unable to identify any specific issues on our end.
Please feel free to elaborate so we can look into it further and offer the support you deserve via mail with subject ''Trustpilot''.
Best regards,
Ninecasino Team
Reply from NineCasino
Hi Jack,
Thank you for your kind words! We’re thrilled to hear that you think we are the best. Your support means a lot to us.
Best regards,
Ninecasino Team
The assistance always very helpful and…
The assistance always very helpful and helps understand what is wrong and help with what they can with their best and I think it's doing better .
14 June 2025
Unprompted review
Reply from NineCasino
Dear Fredah,
Thank you kindly for your thoughtful words. We're truly pleased to know that our team has been helpful and that you've felt supported when needed. It's our goal to provide clarity and genuine assistance every step of the way.
We’ll keep doing our best — and it’s wonderful to have your trust!
Warm regards,
Ninecasino Team
The best casino ever I seen friendly…
The best casino ever I seen friendly and good winnings
11 June 2025
Unprompted review
Reply from NineCasino
Hi there!
We're really glad to hear you're having a great time with us! As our goal is to bring you an exciting, fair, and entertaining experience every time you play. Knowing you're enjoying it truly means a lot to us.
All the best,
Ninecasino Team
This company is probably the worst…
This company is probably the worst casino ever. I got an email saying they had closed my account due to the 10.3 rule. No explanation or nothing. Stay away because they can close anytime.
10 June 2025
Unprompted review
Reply from NineCasino
Dear Player,
We’re sorry to hear about your concerns and truly appreciate your feedback. However, as no contact details were provided, we are unable to review your case in detail. Regarding the rule you mentioned, please note that this is indeed a possible outcome and is outlined in our Terms and Conditions, which you accepted upon registration.
If you would like us to look further into your situation, feel free to contact us with the subject line "Trustpilot" so we can locate your account and provide more specific assistance, if possible.
Best regards,
Ninecasino Team
Excellent would recommend
Very good, kind and quick customer service, always resolving my issues. My name is Flor564
10 June 2025
Unprompted review
Reply from NineCasino
Greetings, Bruno!
We sincerely appreciate your thoughtful review. Your feedback is invaluable to us, and we’re thrilled to know about your experience with Ninecasino. It’s always our goal to provide top-notch service, and your words motivate us to keep improving. If you ever have any questions or need assistance, we’re here for you!
Best wishes,
Ninecasino Team
Reply from NineCasino
Hallo!
Vielen Dank für Ihre Bewertung! Es freut uns sehr, dass Sie gute Erfahrungen mit Ninecasino gemacht haben. Ihr Feedback hilft uns, unseren Service kontinuierlich zu verbessern. Falls Sie einmal Hilfe benötigen, stehen wir Ihnen gerne zur Verfügung!
Mit freundlichen Grüßen,
Ninecasino Team
Great casino
Great casino
Bonuses are everywhere and customer help are amazing
Brendybaby
8 June 2025
Unprompted review
Reply from NineCasino
Greetings!
We sincerely appreciate your thoughtful review. Your feedback is invaluable to us, and we’re thrilled to know about your experience with Ninecasino. It’s always our goal to provide top-notch service, and your words motivate us to keep improving. If you ever have any questions or need assistance, we’re here for you!
Best wishes,
Ninecasino Team
I have played and withdrawn money
I have played and withdrawn money, good site, sports, table games and slots, good bonuses too
8 June 2025
Unprompted review
Reply from NineCasino
Greetings!
We sincerely appreciate your thoughtful review. Your feedback is invaluable to us, and we’re thrilled to know about your experience with Ninecasino. It’s always our goal to provide top-notch service, and your words motivate us to keep improving. If you ever have any questions or need assistance, we’re here for you!
Best wishes,
Ninecasino Team
Do not play on here!!
Do not play on here!!! Worst experience I’ve experienced in trying to withdraw my money. So many documents required and dealing with different people everytime asking for the same documents that have been sent through already. Very frustrating and it took us 6 months going back and forth trying to withdraw and then eventually giving up and leaving the money with them.
8 June 2025
Unprompted review
Reply from NineCasino
Dear Anthony,
We’re very sorry to hear about your experience and understand that the verification process can sometimes be challenging. Please note that we are simply following the rules and procedures that were presented and agreed to at the time of your registration.
It’s important to keep in mind that each case is unique and may vary in complexity, which can affect the time required for resolution. Delays often occur when incorrect or incomplete documents are submitted — something we see quite frequently — and that’s completely understandable. Rest assured, we are always here to assist you. Once all necessary and valid documents are provided, we’ll be able to move forward with your case.
As no contact details were included in your message, we kindly ask that you reach out to us directly with the subject line "Trustpilot" so we can locate your account and provide further assistance.
Best regards,
Ninecasino Team
One of the better ones
This looks like a pretty good casino to my experience so far. Will probably be my new main casino to play on.
Hopefully withdrawing doesn't seem to be an issue as some reviews seem to raise concerns over them. Have tried one today, will update after I hear more. Withdrawals are not instant as on the casinos I'm used to, but that's not that big of a deal for me.
8 June 2025
Unprompted review
Reply from NineCasino
Greetings!
We sincerely appreciate your thoughtful review. Your feedback is invaluable to us, and we’re thrilled to know about your experience. It’s always our goal to provide top-notch service, and your words motivate us to keep improving. If you ever have any questions or need assistance, we’re here for you!
Best wishes,
Ninecasino Team
great customer services but min withdraw too high
Very great customer services but my only critic on this app is the minimum withdraw of £150, it's very high and unlikely to reach this minimum amount. it would be amazing to remove that cap or reduce consequently the amount. most of other platforms got no minimum required
4 June 2025
Unprompted review
Reply from NineCasino
Greetings!
We sincerely appreciate your thoughtful review. Your feedback is invaluable to us, and we’re thrilled to know about your experience with Ninecasino. It’s always our goal to provide top-notch service, and your words motivate us to keep improving. If you ever have any questions or need assistance, we’re here for you!
Best wishes,
Ninecasino Team
Sabrina was helpful regarding my…
Sabrina was helpful regarding my inquiry . A+
7 June 2025
Unprompted review
Reply from NineCasino
Hi!
We sincerely appreciate your thoughtful review. Your feedback is invaluable to us, and we’re thrilled to know about your experience. It’s always our goal to provide top-notch service, and your words motivate us to keep improving.
Best wishes,
Ninecasino Team
Great customer support
Very easy to use, helpful customer support, good selection of games
6 June 2025
Unprompted review
Reply from NineCasino
Hey Charley! 👋
Thanks for the great feedback!
We’re thrilled to hear you find the site easy to use and our support helpful. Plus, we’re happy you enjoy the variety of games we offer!
All the best,
Ninecasino Team
My bonus review
Great because app is easy to use and bonus r many that are great
6 June 2025
Unprompted review
Reply from NineCasino
Hey there!
Thanks a bunch for your feedback!
We’re so happy you find the app easy to use and are enjoying all the great bonuses — that’s exactly what we love to hear!
All the best,
Ninecasino Team
Reply from NineCasino
Hey!
Just wanted to send a big thanks for being part of the Ninecasino community. We love having you with us!
Whether you’re playing to relax, test your luck, or explore new games — we’re here to make sure your time is fun, fair, and exciting.
Cheers from your Ninecasino Team
Scammers!!
Scammers!!
they don’t register your account and act i never deposit or wager anythint,
thats why freecash didn’t pay me, fraude!
And don’t think you will win anything
2 June 2025
Unprompted review
Reply from NineCasino
Dear Player,
Thank you for your comment. We're truly sorry to hear that this has been your experience, and we take all feedback seriously.
Unfortunately, we could not locate your account or any activity associated with your comment, and no contact information was provided. We kindly ask you to confirm whether you are referring to Ninecasino, and to ensure you're contacting us from your registered email address, which is essential for any verification or investigation. Sounds like you are having identification issues, please make sure that you take the necessary steps to properly verify, ask the support or contact us.
Regarding your claim about deposits or wagers not being registered — if you're not registered with us, it's not possible to deposit or play. We would like to understand more and help clarify things for you, so we kindly invite you to email us with the subject line “Trustpilot”. Our team will be happy to investigate this further and assist.
Lastly, please keep in mind that winnings at any online casino are based on chance — while winning is possible, it is never guaranteed.
We’re here to help and clarify, and we look forward to your reply.
Best regards,
Ninecasino Team
It is one of the best casino that I…
It is one of the best casino that I tryed in my kife...good assistance and good bonus as well
2 June 2025
Unprompted review
Reply from NineCasino
Hi there!
Thank you so much for playing with us and being part of our community. We’re thrilled to have you with us and truly appreciate your trust and enthusiasm. Keep having fun and good luck!
Kind regards,
Ninecasino Team
Fun site and good customer service too…
Fun site and good customer service too very helpful and I like the slots and mini games too thank you
1 June 2025
Unprompted review
Reply from NineCasino
Hi Molly!
Thank you so much for playing with us and being part of our community. We’re thrilled to have you with us and truly appreciate your trust and enthusiasm. Keep having fun and good luck!
Kind regards,
Ninecasino Team
Always great service and quick…
Always great service and quick response, I don’t play many other platforms because you can always rely on a good outcome
1 June 2025
Unprompted review
Reply from NineCasino
Hi there!
Thank you so much for playing with us and being part of our community. We’re thrilled to have you with us and truly appreciate your trust and enthusiasm. Keep having fun and good luck!
Kind regards,
Ninecasino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.