As far as online casinos go, Nine Casino is one that gets the top games, gives the free spins, connects with its players and even on the front foot to offer VIP to myself with immediate added no depos... See more
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Review summary
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Great Customer Service from the agent, they help resolved problem, Absolutely love this casino! beside a great customer service they also have all my favorite slots as well as the classic table games... See more
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With my life experience in casinos, I can confidently say that Nine Casino is the best I've ever played at. 😁 Friendly and reliable customer service. Hassle-free deposits and withdrawals. A very clea... See more
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Fantastic range of games both interactive and live. There’s definitely a game for everyone to enjoy. The customer service is really helpful. They make you feel comfortable immediately and help in any... See more
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Company details
Written by the company
About NineCasino NineCasino welcomes all players tо its electrifying online casino platform, where the best games meet the smoothest gaming experience. As a forward-thinking iGaming platform, NineCasino combines the newest technology with a player-first philosophy tо deliver a great and secure gaming environment. We partner with industry giants like Nent, Hacksaw Gaming, Evolution Gaming, and Pragmatic Play tо curate a dynamic library оf games from slots tо table classics. Loyalty Program: Climb, Earn, and Unlock At Ninecasino, loyalty never goes unrewarded. Our multi-tiered loyalty program іs designed tо celebrate your dedication. As you play, earn points tо ascend through tiers like Bronze, Silver, Gold, and Platinum. Each level unlocks exclusive perks: personalized bonuses, higher cashback rates, VIP event invitations, and even a dedicated account manager at the top tiers. Gamification: Play, Compete, Thrive Ninecasino injects fun into every session with interactive gamification features. Complete daily and weekly challenges tо earn badges and boost your rewards. Get ready for adrenaline-fueled tournaments where the leaderboard dominance leads tо great prizes like cash bonuses, Free Spins, and many more. With new themes and seasonal events, boredom іs never оn the menu. 24/7 Friendly Support: Always Here for You Our multilingual support team іs available 24/7 via live chat and email. Whether you need help with a game, a transaction, оr just want advice, our agents deliver prompt and friendly assistance. At Ninecasino, you’re never alone, we’re here tо make your experience smooth and enjoyable. Bonuses and Promotions Upon registering at NineCasino, new users receive a 100% deposit match bonus оf up tо € 250 plus 150 Free Spins. When you make your second deposit, you’ll unlock another 100% match bonus (up tо €100) and an additional 150 Free Spins. Your third deposit grants you a third opportunity tо claim the same reward, paired with 150 Free Spins. Fast Payments: Instant Access, Zero Delays Enjoy stress-free transactions with many trusted payment methods, including Visa, Mastercard, Skrill, Neteller, and cryptocurrencies like Bitcoin. Withdrawals are processed at lightning speed; e-wallet and crypto users often receive funds іn under an hour. Ninecasino believes you should spend less time waiting and more time winning. Customer-Centric Philosophy At our online casino, every decision revolves around you. From personalized bonus offers based оn your playstyle tо a feedback-driven approach that shapes updates, we listen, adapt, and innovate tо exceed expectations. Our commitment tо transparency and fairness ensures every visit leaves you eager tо return. Variety оf Games: Endless Choices, Infinite Fun We realize that today’s players are looking for more than just entertainment; they crave authentic challenges with a mix оf skill, strategy, and luck. Ninecasino offers a huge library оf games from 100+ software providers, including slots, table games, live dealer, game shows, crash, and originals. Safe Environment: Play Responsibly, Play Confidently We believe your gaming experience should be both fun and secure. We place a strong emphasis оn responsible gaming. We are dedicated to providing you with the tools necessary tо maintain control over your gameplay and ensure іt remains a source оf enjoyment, not concern. Why Choose Ninecasino? Ninecasino stands out as a premier online casino that combines exciting gameplay with user-friendly features. With a vast game portfolio, rapid payouts, and a loyalty program that treats you like royalty, we redefine what іt means tо play online. Join our global community today and discover why players worldwide trust Ninecasino for their gaming fix.
Contact info
4.5
Excellent
6k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There a pretty chill place writing this…
There a pretty chill place writing this review for 20 free spins lots of bonuses good games waste all y free time here you should to
30 June 2025
Unprompted review
Reply from NineCasino
Hi Jessie,
Thanks so much for your great review! We’re glad to hear you’re enjoying the spins, bonuses, and games. It’s awesome to know Ninecasino is your go-to spot for some fun and chill time.
Keep having fun, and if you ever need anything, just reach out!
Best regards,
Ninecasino Team
best casino 10outta10
grest, site easy to navigate around site, runs smooth, 24/7 fast help if needed 100% payouts 10 outta 10
1 July 2025
Unprompted review
Reply from NineCasino
Hi Linda,
Thank you so much for your fantastic review! We’re thrilled to hear you find the site easy to navigate and appreciate our smooth service and 24/7 support. Your 10 out of 10 rating means a lot to us!
Best regards,
Ninecasino Team
General
Had a big win at first, had some bits afterwards too. Bonuses can be a bit harsh at times
30 June 2025
Unprompted review
Reply from NineCasino
Hi Chrissy,
Thanks for sharing your experience! We’re thrilled to hear about your big win and the additional wins afterward — that’s always exciting! We appreciate your feedback about the bonuses, and we’re always looking for ways to improve our offers to make them more enjoyable for everyone.
Best regards,
Ninecasino Team
Reply from NineCasino
Hi Caroline,
Thanks a ton for your awesome review! We’re thrilled to hear you think we’re the coolest online casino ever — we love having you with us!
Keep enjoying the games, and if you ever need anything, just give us a shout.
Best regards,
Ninecasino Team
Reply from NineCasino
Hallo Joshua,
Vielen Dank für dein tolles Feedback!
Es freut uns sehr, dass du mit dem Spielerlebnis und unserem Kundensupport so zufrieden bist. Wir geben jeden Tag unser Bestes, um dir ein erstklassiges Casino-Erlebnis zu bieten.
Viel Spaß und weiterhin viel Glück!
Ninecasino Team
Reply from NineCasino
Hello, Andrew!
Thank you for your lovely review! We’re so glad you had a great experience. Your satisfaction is always our top priority, and your feedback shows we’re achieving our goals. We’re grateful for your trust and look forward to your next visit!
Warm regards,
NineCasino Team
One of the best online casinos ive…
One of the best online casinos ive tried, alot of cool features and super fast staff. definetly recommend
25 June 2025
Unprompted review
Reply from NineCasino
Hi there, JuicyLemur!
Thank you kindly for your glowing review! It’s a pleasure to know we’ve met your expectations and provided an enjoyable experience. Your continued support means everything to us. We’re excited to serve you again!
All the best,
NineCasino Team
Nice wins and good games
25 June 2025
Unprompted review
Reply from NineCasino
Hey there, Elena!
Thanks a ton for your generous review! Your satisfaction is exactly what we strive for, and your feedback assures us we're doing things right. We truly value your loyalty and can’t wait to welcome you back!
Best,
NineCasino Team
Really great site and service is…
Really great site and service is completely good and very helpful.
25 June 2025
Unprompted review
Reply from NineCasino
Hello, Jamie!
Your wonderful review truly brightened our day! We’re so pleased you enjoyed your time with us. Your satisfaction is our priority, and we’re grateful for your support. See you again soon!
Kind regards,
NineCasino Team
I love the quality of the site
I love the quality of the site, so smooth! Better to play some games on 9CASINO than play on slowmotion app with 💩 games
9CASINO +++++
24 June 2025
Unprompted review
Reply from NineCasino
Hello, Tadeas!
Your positive feedback truly means a lot to us. We’re pleased to hear you had a memorable experience. Your support inspires us to continue providing outstanding service. See you again soon!
Warm regards,
NineCasino Team
I like how much bonuses you offer I…
I like how much bonuses you offer I don’t like how the withdrawing works and how long it takes I wish you could choose between reel play and demo with out having to have a exact 0 balance also the min depo is $30 but other than that I still prefer this app more than other ones
21 June 2025
Unprompted review
Reply from NineCasino
Hi there, Tyler!
We sincerely appreciate your review. It’s wonderful to know you enjoyed your experience with us. Our goal is to provide excellent service, and we are constantly working to improve our platform.
Your support encourages us to keep providing the best service possible. We can’t wait to see you again!
Warm regards,
NineCasino Team
Best site to gamble!
22 June 2025
Unprompted review
Reply from NineCasino
Greetings, Dana!
Thank you for taking the time to share your experience. We’re so happy to hear you enjoyed your time with us. Your satisfaction drives us forward. Hope to see you again soon!
Sincerely,
NineCasino Team
The assistant ist really kind
The assistant ist really kind, really normal person, answer time maximum 1 minute and make everything to help you. So mutch bonus available if u ask it in the chat. Best assistant people working here.
Im glad
22 June 2025
Unprompted review
Reply from NineCasino
Hello, David!
We truly appreciate your feedback and kind review. It’s a pleasure to know you enjoyed your experience. Your support encourages us to keep delivering the best service. See you next time!
Best regards,
NineCasino Team
This looks like a pretty good casino to…
This looks like a pretty good casino to my experience so far. Will probably be my new main casino to play on.
Hopefully withdrawing doesn't seem to be an issue as some reviews seem to raise concerns over them. Have tried one today, will update after I hear more. Withdrawals are not instant as on the casinos I'm used to, but that's not that big of a deal for me.
20 June 2025
Unprompted review
Reply from NineCasino
Hi Fabio,
Thank you for your honest and balanced feedback! We’re really glad to hear you're enjoying the experience so far and considering making us your main casino — that truly means a lot.
Regarding withdrawals, we appreciate your patience. While we may not offer instant payouts in all cases, our team works hard to process them as quickly and securely as possible.
Best regards,
NineCasino Team
Top Tier
The team at NineCasino are so accommodating and helpful!! There’s also so many good games to be played across the platform 😁
19 June 2025
Unprompted review
Reply from NineCasino
Hello!
We truly appreciate your wonderful review! It’s incredibly rewarding to know you had a great experience with us. Your satisfaction is our top priority, and your feedback reassures us that we’re delivering the best service possible.
Thank you for your support. We look forward to serving you again soon!
Best regards,
NineCasino Team
Helpful and kind
18 June 2025
Unprompted review
Reply from NineCasino
Hello!
We truly appreciate your wonderful review! It’s incredibly rewarding to know you had a great experience with us. Your satisfaction is our top priority, and your feedback reassures us that we’re delivering the best service possible.
Thank you for your support. We look forward to serving you again soon!
Best regards,
NineCasino Team
Good bonuses and a great customer…
Good bonuses and a great customer service
17 June 2025
Unprompted review
Reply from NineCasino
Dear Michael,
Thank you for your kind words! We’re delighted to hear that you’re enjoying our bonuses and that our customer service has met your expectations. Your support means a lot to us.
Best regards,
Ninecasino Team
Nine casino is the best
16 June 2025
Unprompted review
Reply from NineCasino
Hi Anna,
Thank you for your kind words! We’re thrilled to hear that you think we are the best. Your support means a lot to us.
Best regards,
Ninecasino Team
Sitting on illegal money
I had been playing with nine casino for a substantial amount of time. My deposits were ridiculously high and not once was I questioned in regard to source of wealth receiving close to half a million pounds in money they should never have been allowed to be deposited with them. Instead just allocated a VIP manager that couldn't care less about you as a person just the money you are bringing in to them. I have an extreme gambling disorder which I therefore used funds that legally shouldn't have been used for ninecasino. I tried to take my own life through this casino and my actions in which they are well aware of and contacted them telling them this. How did they respond? By closing the account but then hounding me with phone calls and emails with bonus offers and a chance to win a Lamborghini, which I have all screenshots/ emails/ records of phone calls from various numbers used by them, emails and messages received. Nine casino are illegally operating in which they should not accept UK players when depositing they take your money via a third party UK company to hide themselves being the receiver, people also believe there is a transfer fee which infact is the conversion from pound to euro. In which legally they should return all deposits, I have emailed support, complaints you name it in regards to getting illegal funds returned they then stopped all communication. I have filed a complaint to the cuaraco board along with policing investigation in relation to this and cannot advise people enough to please please avoid nine casino at all measures.
Edit 27/06/2025
It's actually laughable you are now saying messages didn't come from yourselves when it is very clearly your email address! Said email address being vips@ninecasino and support@ninecasino. The replies you give to people on Trust pilot are further showing what liars you really are. I have been informed by Zehab that my complaint is being dealt with and that I should receive a response via email? No doubt another lie.
28 November 2024
Reply from NineCasino
Hello, Glh!
We’re sorry to hear about your experience with our site.
Please note that once we were aware of your issue, we have taken action in your best interest.
We do not engage in unsolicited marketing communications, these messages likely originate with an unaffiliated third party. For security reasons, we advise you to refrain from following any links in those messages and to add them to your spam filter, if available. We hope this helps you.
Please be assured that every case is reviewed with careful attention and handled individually. We are committed to operating in full compliance with our established terms and conditions, which we apply consistently and fairly.
Best regards,
NineCasino Team
Amazing app I love everything about it.
The gambling app is amazing. Is the best one everybody should use them. Their tech support is amazing 10 out of 10 if I could I will give them 100 or 100. I love everything about the app and everything about their people. They’re hiring. They’re the best app ever I used I loved also like their support. They’re amazing the response so fast and they’re really helpful. Five out of 5 stars.
15 June 2025
Unprompted review
Reply from NineCasino
Hi Medo,
Wow — thank you so much for your incredible message! We're truly honored by your kind words and thrilled to know you're enjoying the app, our support team, and the overall experience. Hearing that you’d rate us pretty high means the world to us!
We’re committed to keeping that level of service and making sure every moment you spend with us is smooth, fun, and rewarding.
Thanks again for the 5-star support!
Best regards,
Ninecasino Team
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