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NineLife Israel Reviews 

271
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Consumers frequently praise the high quality of the items received and mention that packages arrive safely and securely wrapped. Customers also deeply appreciate the responsive and helpful customer support team, noting that any questions or inquiries about orders are answered promptly. Reviewers often describe the smooth purchasing process and express satisfaction with the overall service provided. However, some customers also noted that the delivery process can sometimes be quite slow. A few people also mentioned experiencing significant shipping delays, very late arrivals, and unexpected difficulties with order fulfillment or communication.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, as reviewers praise fast shipping... See more

Product

Consumers find product to be positive, highlighting high quality, useful items, and helpful pre-purchase... See more

Order

Reviewers highlight ambiguous aspects of order processes, with some consumers reporting timely delivery and... See more

Customer service

Clients share positive opinions on customer service, highlighting that customer care helped all the way with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although the item I purchased was not currently available I was alerted as such and a suggestion was made for an alternative similar item. Having accepted this I was then informed the item originally... See more

Rated 5 out of 5 stars

What I loved most besides the fast delivery was the follow up emails you sent without me notifying me It shows care about your clients, a unique quality. Before buying the product, it showed all t... See more

Rated 5 out of 5 stars

The device arrived on time and though I had an issue with customs - customer care helped me all the way.

Rated 5 out of 5 stars

Speed of response to order or any questio about it. Updates on shipping status all the way until arrival.

Contact info

4.2

Great

TrustScore 4 out of 5

271 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(271)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I found exactly what i needed

I found exactly what i needed. I did find that prices are quite a bit higher than I expected, and I won't be ordering frequently for that reason. However, I obtained a product I could not find locally and it was delivered within the timeframe promised.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Care

What I loved most besides the fast delivery was the follow up emails you sent without me notifying me
It shows care about your clients, a unique quality.
Before buying the product, it showed all the information I needed and answered my questions

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Customer Friendly Service

Although the item I purchased was not currently available I was alerted as such and a suggestion was made for an alternative similar item. Having accepted this I was then informed the item originally purchased had arrived within their stock and therefore my original choice would now be delivered. What pleased me most unlike other companies I was kept duly informed.
Hence customer friendly service.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam website

This is a scam website. They claim to have offices in Israel, but in reality, customer service calls are answered in India, and shipments are dispatched from the US. They constantly make up wild excuses. Stay away!

11 August 2026
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Idan,

Thank you for your valuable feedback.

We sincerely apologize for the inconvenience caused to you. This is not the experience we wish to create for any of our customers. We assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Rated 1 out of 5 stars

Delivery time and place not as usual

28 July 2026
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Allan,

We apologize for the delay in your order delivery. We are committed to improving our shipping process.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 1 out of 5 stars

avoid

I got my order on time HOWEVER all the pills were melted and stuck together. The stench was awful. I sent a complaint with video and pics. They told me that I should change the IT format so that they can see the pics that I sent them....meaning, I need to work for them instead of immediately sending me what I ordered. VERY disappointed.

22 July 2026
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Allon,

I apologize for the inconvenience regarding your product. We’re reviewing the situation and appreciate your understanding.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 4 out of 5 stars

Overall

Overall, I satisfied with shopping with you. However, sometimes the shipping takes longer than I expect

11 May 2026
Unprompted review

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