NineLife Israel Reviews 

271
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers had a great experience with this company. Consumers frequently praise the high quality of the items received and mention that packages arrive safely and securely wrapped. Customers also deeply appreciate the responsive and helpful customer support team, noting that any questions or inquiries about orders are answered promptly. Reviewers often describe the smooth purchasing process and express satisfaction with the overall service provided. However, some customers also noted that the delivery process can sometimes be quite slow. A few people also mentioned experiencing significant shipping delays, very late arrivals, and unexpected difficulties with order fulfillment or communication.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, as reviewers praise fast shipping... See more

Product

Consumers find product to be positive, highlighting high quality, useful items, and helpful pre-purchase... See more

Order

Reviewers highlight ambiguous aspects of order processes, with some consumers reporting timely delivery and... See more

Customer service

Clients share positive opinions on customer service, highlighting that customer care helped all the way with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although the item I purchased was not currently available I was alerted as such and a suggestion was made for an alternative similar item. Having accepted this I was then informed the item originally... See more

Rated 5 out of 5 stars

What I loved most besides the fast delivery was the follow up emails you sent without me notifying me It shows care about your clients, a unique quality. Before buying the product, it showed all t... See more

Rated 5 out of 5 stars

The device arrived on time and though I had an issue with customs - customer care helped me all the way.

Rated 5 out of 5 stars

Speed of response to order or any questio about it. Updates on shipping status all the way until arrival.


4.2

Great

TrustScore 4 out of 5

271 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(271)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

gelatine capsues

When I received the bottle I realized the capsules are not vegetarian.

3 October 2025
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Rachel,

We apologize for the disappointment with your product. Your feedback is essential to us, and we’ll take corrective actions.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 4 out of 5 stars

Received exactly as ordered

I received exactly what I ordered.
When I wrote to NineLife requesting a tracking number that I had inadvertently lost, the immediate Internet response was that my request would be answered within 3 hours. I received the tracking number after two days.
The package sat in DHL in Frankfurt for almost two weeks. I feared I'd never get it, but in the end, it arrived, safe and sound.

8 September 2025
Unprompted review
Rated 3 out of 5 stars

Shipping took a long time' longer than shipping from other reputable sites outside the country.

It took a long time:I placed the order on 7/25 and received it after more than a month,on 9/1.

1 September 2025
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?

Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
NineLife

Rated 1 out of 5 stars

DID NOT RECIEVE MY FULL ORDER

I ordered 4 meals and only received 3 meals

14 August 2025
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Noah,

We’re truly sorry for the incomplete order and any inconvenience this may have caused. We’re currently reviewing the situation and will keep you updated as soon as we have more information.

I’ve sent an email to your registered email address, and kindly request that we continue our correspondence via that thread to ensure a seamless resolution.

We genuinely appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

Thank you once again.

Regards
NineLife

Rated 5 out of 5 stars

All in all a great experience!

First of all, the fact that I can get Constant Comment Tea from you makes you excellent! The process of ordering and purchasing the product was easy, friendly and convenient. I received the tea in a short time and it was sent to an easily accessible location for pick-up. All in all, a very good experience from start to finish. I include in this the quick and helpful reply regarding delivery. I saw your message about evaluating before I saw the notice to come get the package. But Sabrina answered me speedily and nicely. I appreciate the warm attitude. I will be ordering through you again in future and will recommend you to my friends 🌻

13 August 2025
Unprompted review
Rated 3 out of 5 stars

Slow Logistics

1) Nextlife is the only company selling + shipping the original Amope product to Israel. A couple of months ago I ordered the Amope product, but did not have it in stock. After several weeks without any updates, I realized they did not have it in stock. I cancelled the order, felt like a fool and was refunded OK.
2) I ordered it the second time on 7.25 , but it did not show progress for about 10 days. I wanted to cancelled it, and was offered coupons twice to keep the order standing. I refused coupons and wanted my money back and twice they offered a 20% and then a 120% coupon towards shopping, just to keep the order standing and avoid/discourage a refund. I refused and they offered the refund, which I accepted and they did not perform. A couple of days later, I got an email that the order is clearing or has cleared customs. Of course that I want the product, not coupons. Its already 8.16 and the order is supposedly clearing customs. I have not received neither the product, the coupons, a pre-delivery notice by a local shipper, nor my money back...and waiting.
I can't say anything about the product's quality yet, as I haven't received it, but logistics have lot to be desired. I and not a happy camper.
8.21 Finally, I got the pack on 8.17. Product is very good. Thank you.

8 August 2025
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Hugo,

We're truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated. I’ve sent an email to your registered email address and kindly request that we continue our correspondence via the same thread for a seamless resolution.

We truly value your patience and understanding during this time and hope to have the opportunity to serve you better in the future.

Thank you for your understanding.

Regards
NineLife

Rated 4 out of 5 stars

My experience

I ordered an item 3 months ago and the item seemed lost. Tracking had it stuck in some shipping depot in the USA. I was told that I’d receive a refund, but I never did. Got polite messages from nine-life, but no refund and no useful info. Then, 3 months later, the item arrived (and I cancelled the refund). I appreciate getting the item and understand that shipping might have been affected by world events out of ninelife’s control— my location was under sustained rocket attack. That’s a very reasonable excuse for a shipping delay and obfuscation. I was frustrated by the lack of shipping info but I did eventually get what I ordered and ninelife was always polite.

5 June 2025
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Sarah,

Thank you so much for your kind words and encouragement! Your feedback truly made our day. Our entire team sends you warm regards and looks forward to serving you again soon. 😊"

Warm regards,
NineLife

Rated 1 out of 5 stars

Never got my vitamins that I've purchased on 30 May 2025

I purchased vitamins on
On the 30th of May, I still had not received it. I did not get any excuse either. I know that the war could be a reason for a delay, but will it ever arrive? I don't know

29 June 2025
Unprompted review
NineLife Israel logo

Reply from NineLife Israel

Hi Ruth,

I’m truly sorry for the delay with your order. We’re reviewing the situation and will keep you updated.

Regards,
NineLife

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