So far i am super happy with it, I haven't tried out all the settings yet but what I have tried has impressed me! Only big downside is that I'll have to get a bigger freezer for all my pints 🤭 My go... See more
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See what reviewers are saying
Very fast, comprehensive and clear responses to all questions I had. I didn't make use of my warranty directly through ninja but I only heard great things on the process. If you have any device fro... See more
I currently use more than 4 devices with this service and I’m already planning to expand my list. The experience has been smooth, reliable, and exactly what I needed. Everything works as expected, a... See more
Update on my feedback: Although it took time and effort to follow up, once I finally received the product, it turned out to be practical and satisfying. --------------------------------------------... See more
Company replied
Company details
Contact info
3150 Century Way, LS15 8ZB, Leeds, United Kingdom
- 0800 000 9063
- ninjakitchen.de
4.6
Excellent
25K reviews
Asks customers to review
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I haven't received anything yet
I haven't received anything yet. Why does it say it's been delivered?!
21 August 2025
Reply from Ninja Kitchen DE
Hallo Visnja,
vielen Dank für Ihre Bewertung.
Es tut uns leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben, obwohl der Sendungsstatus eine erfolgreiche Zustellung anzeigt.
Das ist natürlich sehr frustrierend.
Wir haben gesehen, dass Sie bereits mit unserem Kundenservice Kontakt aufgenommen haben.
Wir freuen uns auf Ihre Rückmeldung, damit wir Ihr Anliegen schnellstmöglich klären können.
Mit freundlichen Grüßen,
Ninja Kitchen DE
I hadn't received my product as the…
I hadn't received my product as the street name was missing for some reason. Item was returned with no correspondence as to what now happening
21 August 2025
Reply from Ninja Kitchen DE
Hallo James,
vielen Dank für Ihre Bewertung.
Es tut uns leid zu hören, dass Ihre Bestellung aufgrund einer fehlenden Straßenangabe nicht zugestellt werden konnte und ohne weitere Information zurückgesendet wurde.
Das entspricht nicht unserem Anspruch an Kundenservice.
Wir haben gesehen, dass Sie bereits mit unserem Kundenservice Kontakt aufgenommen haben und hoffen, dass die Rückerstattung wie gewünscht erfolgt ist.
Mit freundlichen Grüßen,
Ninja Kitchen DE
lots of posibilities
im enjoying my crispy there are lots of posibilities and its so easy to use
18 August 2025
I still have not received my Ninja…
I still have not received my Ninja woodfire pro connect that I ordered the 13.08. It was supposed to arrive in 2-4 working days and it is the 24.08
Replying to Ninja, yes I have contacted them. Still have not received and its the 26.08
17 August 2025
Reply from Ninja Kitchen DE
Hallo Jose,
vielen Dank für Ihr Feedback.
Wir bedauern die Verzögerung Ihrer Bestellung.
Ihre Meinung ist uns sehr wichtig und wir geben sie gerne intern weiter, um zukünftige Verbesserungen zu ermöglichen.
Wie wir sehen, haben unsere Kollegen Sie in dieser Situation bereits über den Status Ihrer Bestellung informiert.
Unser Kundensupport-Team ist immer für Sie da, falls Sie Hilfe benötigen:
https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt
Mit freundlichen Grüßen
Ninja Kitchen DE
Maschine defekt
14 August 2025
Reply from Ninja Kitchen DE
Hallo Lars,
vielen Dank, dass Sie sich die Zeit genommen haben, uns eine Bewertung zu hinterlassen.
Es tut uns leid, dass Ihre Ninja Luxe Kaffeemaschine nicht reibungslos funktioniert hat.
Wie wir sehen, haben unsere Kollegen den Fall bearbeitet und eine Lösung bereitgestellt.
Sollten Sie weitere Fragen haben, steht Ihnen unser Kundenservice jederzeit gerne zur Verfügung:
https://support.ninjakitchen.de/hc/de/articles/360016839079-Kontakt
Mit freundlichen Grüßen
Ninja Kitchen DE
Good quality and easy to use
15 August 2025
I love it 🥰🥰🥰🥰🥰
14 August 2025
The product and Ninja themselves where…
The product and Ninja themselves where amazing the coffee machine is great and have so much amazing features.
on the other hand, the delivery Service is the worst , I would recommend worling with better companies for this , no updates and it took them more than a week to deliver it
5 August 2025
Reply from Ninja Kitchen DE
Hallo,
vielen Dank für Ihre Bewertung.
Es freut uns sehr zu hören, dass Sie mit unserer Kaffeemaschine und ihren Funktionen zufrieden sind.
Gleichzeitig bedauern wir, dass der Lieferservice nicht Ihren Erwartungen entsprochen hat und es zu Verzögerungen kam.
Unser Team steht bereit, falls Sie weitere Unterstützung benötigen.
Mit freundlichen Grüßen,
Ninja Kitchen DE
Delivery and customer support
The customer support has been really since I lost the package so the help me track it down
10 August 2025
Good quality product
2 August 2025
I bought this as a gift for my daughter…
I bought this as a gift for my daughter bc, she has had many meals by and my NINJA over the last year and was impressed by the difference in taste of all meats and vegetables.
26 July 2025
I kindly suggest considering more reliable delivery partners, as this affects the overall experience and trust in the service.
Update on my feedback:
Although it took time and effort to follow up, once I finally received the product, it turned out to be practical and satisfying.
---------------------------------------------------
I would have liked to give feedback on the product, but unfortunately, I still haven’t received my order — even though it’s been over a week since I placed it.
20 July 2025
Reply from Ninja Kitchen DE
Hallo Mina,
vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Bestellung noch nicht bei Ihnen angekommen ist und Sie dadurch keine Möglichkeit hatten, das Produkt zu bewerten.
Wir verstehen, wie enttäuschend das ist, und möchten uns für die entstandenen Unannehmlichkeiten entschuldigen.
Wir haben gesehen, dass Sie bereits Kontakt mit unserem Kundenservice aufgenommen haben und eine Untersuchung wurde eingeleitet.
Mit freundlichen Grüßen,
Ninja Kitchen DE
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