I couldn't find an explanation on why a background color was required on their site and when I did some research, it looked like it would just be the color it was embroidered on. Based on the backgrou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the quality of the patches. My only issue was my own issue as I ordered a 3.5 circle patch and it's a bit large for a popular hat brand / model. An area of improvement that would be aw... See more
Company replied
The quality of the product is fantastic! Colors are perfect however the length of time on shipping is a bit long.
Company replied
First time ordering from Ninja Patches and the whole experience was just great. I was a little nervous about the design, but someone from the team reached out to me right away to let me know a change... See more
Company details
Written by the company
Ninja Patches is the leader in custom patches, specializing in every style from embroidered patches, sublimated patches, rubber/silicone / PVC patches, print & stitch patches, leather patches, woven patches, 3d embroidered patches, faux leather patches, faux suede patches. Satisfaction Guaranteed. Free Shipping.
Contact info
2727 Commerce Way Suite 100, 19154, Philadelphia, United States
- 888-356-3665
- service@ninjapatches.com
- ninjapatches.com
4.2
Great
255 reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cristalyn was extremely helpful!
Cristalyn was fast to respond & extremely helpful. I ordered embroidered stick on patches for the batting helmets of my kids LL baseball team. Definitely not the biggest order, but this order is going to mean a great deal to a bunch of 10 year olds & Cristalyn made me feel like it mattered.
Thank you so much!
4 February 2025
Unprompted review
Reply from Ninja Patches
Thanks for your review, Bryant! We're glad Cristalyn provided such great support and made your order feel just as important as any other. Hope the team loves their patches!
Michel answered all my questions and…
Michel answered all my questions and directed me to the form to submit my concern. Thank you
3 February 2025
Unprompted review
Reply from Ninja Patches
Thanks for your review, Heather! We're glad Michel was able to assist and point you in the right direction. We appreciate your support!
Always quality from several orders Ive…
Always quality from several orders Ive placed. Carisha was a big help on making sure my patch order was up to standards.
3 February 2025
Unprompted review
Reply from Ninja Patches
Thanks for your feedback! We're glad you've consistently received quality orders and that Carisha was able to assist with your patch order. We appreciate your support!
Amazing work
I had Erin help me, she was quick to respond and gave me all the info I needed to get things going, great work
31 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for the review, Jeanos! We're happy to hear Erin could assist you quickly and provide all the information you need. Looking forward to your next order!
Carisha did a great job!
Carisha did a great job with preparing a sample patch and letting me have feedbaxk
30 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for the feedback, Scott! We're glad Carisha was able to assist you with preparing the sample patch and provide helpful feedback. We look forward to working with you again soon!
So far so good
So far so good! Our experience chatting with the online support through the proofing process has been amazing!
We are looking forward to receiving our new patches!
More to Follow!
Ron
27 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Ron! We're happy to hear your experience with the proofing process has been smooth so far. We’re excited for you to receive your patches and look forward to helping with your future orders!
Carisha went above and beyond providing…
Carisha went above and beyond providing a proof even when I didn't pay for one. She knew some letters would be an issue and wanted to get my approval.
28 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Lindsey! We're so glad Carisha could help you by providing a proof and ensuring everything was just right. We truly appreciate your feedback and look forward to assisting you again soon!
Had a problem with the order
Had a problem with the order, Messaged em and it was resolved. New patches on the way!!! Thanks for the outstanding customer service !!!
27 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this! We're glad to hear that our team was able to resolve the issue quickly and get your new patches on the way. We appreciate your patience and look forward to serving you again!
Michael was very helpful
24 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this! We're glad Michael was able to assist you. We appreciate your feedback and hope to work with you again soon!
Painless process - speedy response - quality product
First time reviewer, long time customer. Arliz, from the support team, hit me up to let me know my file didn't make it through the interweb. Sent it back and he sent over a quick review to make sure everyone was on the same page. Painless, quick, easy as always. What else can ya ask for?
Solid work y'all!
21 January 2025
Unprompted review
Reply from Ninja Patches
We appreciate your feedback, Nick! We're glad Arliz was able to help you so efficiently. Thank you for being a loyal customer, and we look forward to continuing to work with you!
Erin was amazing
Erin was amazing! We had a rush order that needed designed an processed quickly and she was able to assist me through the whole process. She answered all my questions assisted with our tax exemption and followed up to be sure that the order was placed just as we needed. We'll definitely come back!
17 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for the kind words, Cassandra! We're thrilled to hear that Erin was able to help you with your rush order and make the process smooth. We look forward to assisting you again soon!
Great customer service
Great customer service , on time and simple . Would highly recommend ninja patches !! Been using them for awhile
21 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for the review, Zackary! We're glad to hear you've had a great experience with our service. We appreciate your continued support and look forward to working with you again soon!
Very nice Service and very polite😊
Very nice Service and very polite😊
21 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for the review, Jamesly! We're happy to hear that you had a great experience with our service. We appreciate your kind words and look forward to assisting you again soon!
Great Customer Service!!
I worked with both Miguel and Paul. Paul was my initial contact. He responded promptly and repeatedly with the various questions I had about making a custom embroidery patch. Miguel took over after the order was placed, and helped me through some mis steps I made. He also responded quickly. I am VERY impressed with the service so far, and I trust that my patches will be great thanks to the level of concern and detail I have encountered with these two gentlemen!
21 January 2025
Unprompted review
Reply from Ninja Patches
We appreciate your kind words! We're thrilled to hear that both Miguel and Paul provided such helpful and prompt assistance throughout your order. We're confident your patches will turn out great, and we look forward to working with you again in the future!
My experience was beyond great
My experience was beyond great. Dealing with mistakes in the order… Cristalyn reached out to me, and the problem was resolved within hours. Greatly appreciate all the help Cristalyn was in this matter!!!!!
17 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, David! We're thrilled to hear Cristalyn resolved the issue so quickly. We appreciate your patience and look forward to assisting you again!
Cristalyn helped me out QUICKLY!
Cristalyn helped me out QUICKLY!
The best chat and support team ever over there!!!
Will be back again and again!!
18 January 2025
Unprompted review
Reply from Ninja Patches
We appreciate your feedback! It's great to hear that Cristalyn was able to assist you quickly. We look forward to helping you again soon!
Reply from Ninja Patches
Thanks for sharing this! We're glad to hear that Arliz was able to assist you so effectively. We appreciate your feedback and look forward to working with you again!
Carisha’s customer service is great
Carisha’s customer service is great. I appreciate her promptness and her courtesy. Everyone should be like Carisha, PLEASE! Haha
17 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for the kind words, Yaz! We're glad Carisha could assist you so effectively. We hope to work with you again soon!
Can't wait to do more business with Ninja!
Ninja always answers my questions with ease and while I haven't made a large order yet, I was recommended to them by someone else and their samples that I ordered for free basically are amazing! Cannot wait to place my first order!
16 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Dani! We're glad you had a great experience with our samples and that we could answer your questions. We look forward to receiving your first order and continuing to provide excellent service!
best products best service best site!
16 January 2025
Unprompted review
Reply from Ninja Patches
Thanks for the review, Brian! We're thrilled you had a great experience with our products, service, and website. We look forward to serving you again soon!
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