NINZA Trading Reviews 

341
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great overall experience with this company and its advanced trading products. Customers frequently praise the exceptional support team for providing professional, friendly, and prompt assistance with indicators and platform configuration. Traders consistently note the exceptionally high quality, highly intuitive design, seamless automation capabilities, and extensive customizability of all the available trading tools. However, some customers also noted minor initial setup hurdles, account access challenges, or technical glitches that required external professional intervention. Reviewers deeply appreciated that the dedicated, patient, and highly knowledgeable staff promptly resolved these difficulties, providing thorough guidance and remote sessions to ensure smooth daily operation.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that reviewers find the support... See more

Customer service

Clients share positive opinions on customer service, highlighting top-notch support agents who go above and... See more

User experience

Consumers find user experience to be positive, highlighting that the support team provides exceptional... See more

Service

People report positive experiences with service, expressing great satisfaction with the dedicated support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just got the Impulse Wave Radar, and Wow. Mostly impressed with the market meter. Lets you know when the market is turning or strengthening before the bars react. Very powerful. A small footnote, and... See more

Rated 5 out of 5 stars

I am kind of OK with software, but Celia reduces my time spent getting set up by about 500%. She is super efficient and has aspects of the ninZa products implemented that I would probably never unde... See more

Rated 5 out of 5 stars

I had a 'great' problem signing in and downloading my purchase; but with Hannah's expert communication (even though we did not have sound) - she allowed me ample time to type and ask any question. 'My... See more

Rated 5 out of 5 stars

Ninza.co has incredible indicators and I wish I had found out about them much earlier. Hard to choose from sometimes, because they have so many good ones. I use Solar Wave, Infinity Algo Engine, Sonar... See more


Company details

  1. Software company
  2. also in
  3. Software Vendor

Written by the company

ninZa.co provides the world with 150+ pro-grade NinjaTrader indicators, used and loved by 30,000+ traders worldwide!


Contact info

5.0

Excellent

TrustScore 5 out of 5

341 reviews

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5.0

All reviews

(341)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hannah was so professional and…

Hannah was so professional and extremely helpful. I have been recommending ninZa and will continue to do so. I do not believe I could have installed the product by myself. Thank you so much Hannah. Blessings. John.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Little Hannah is amazing

Little Hannah is amazing! I never could have installed this fantastic product by myself. Your customer service is A#1!!! I plan on being a long term customer with you. Blessings. Jordan Edward.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Wow great service from Grace

Wow great service from Grace. I had issues and she stepped up and worked on my PC to set indicators up.
I very much appreciate ninZa.co and their support.
Great indicators too.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Support!

I love NinZa.co’s indicators. They work well and are easy to install/activate. Flora is fantastic to work with. She responds to all questions both pre and post purchase and provides stellar follow up support. Five star support from the entire NinZa.co team but especially from Flora! :)

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Great support from a great support team!

The great support team (Hannah, Flora and Grace) are always happy to help you with any question you might have, helping you to find the best indicator for your trading style or any other question you might have about there indicators.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

I was having trouble getting my resource file into Ninja Trader

I was having trouble getting my "resources" file into Ninja Trader. I contacted customer service and began communicating with Hannah. She was fabulous. Despite having to share at least 20 emails back and forth, she continued to help me with a tremendous amount of enthusiasm. We finally got the engineers on the project and they found the solution. Everything works great now. And the customer service get 6 stars, oh wait, I can only give 5. If I could give 10 stars I would.
Tony M.
Murrieta, CA

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service!

I've been a customer of RenkoKings since 2019 and own the Platinum trading system. After purchasing a new computer, all of my trading tools and licenses needed to be transferred to the new machine. I ran into a glitch that required contacting RenkoKings for support. This is where Kim, (my new favorite customer service person) really shined. As it turned out, there had been several updates to my software and my particular problem was a little more involved than originally expected. My situation required some back-and-forth communication, over an extended period of time, but Kim stayed with me and followed up throughout the entire process until everything was back up and running smoothly. I've been trading the new RenkoKings Platinum 4.0 without any further issue. I can recommend RenkoKings Platinum without reservation and know that if I require help along the way, Kim will have my back! Thanks Kim!

11 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been a customer of Niמza for…

I have been a customer of Niמza for about two years,
They have very professional and smart products that work well.
And what's important, they have one of the best customer service I've ever met, they give help and answer in whatever way they can, they never leave you alone.
Really great company

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Hannah is Very Efficient

I had an issue with my indicator which was not working. Hannah was able to solve the problem within a short time. You'll never see a better customer support.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been trying to trade futures..Flora fixed me to success!

I have been trying to trade futures successfully for years without much success. I recently spent several thousand dollars on a ninja program that should automatically enter, didn't work for me, then did a monthly trial on another. Zippo. I found Ninza.co over the past year, trying to get a system I could do, I just didn't do well.

Then chatting with Flora and what I wanted she suggested Captain Optimus Strong.

I installed it but couldn't get it to work, stayed with it. I know Flora could help and SHE DID, BIG TIME.

He emails were so explicit as to what to do, she kept checking on me. This last Monday she gave me more instructions and Valah! It works great.

As she promised, Captain Optimus Strong does enter trades on its own. Today was first day, 2 contracts (Gold & ES) on each. by 11am, $3800+ with a small drawdown.

I'm so happy with Ninza and especially Flora. Very patient and helped me out. I help retailers with their accounting and I know how frustrating it can be for a "newbie" to keep asking questions. But flora's got patience.

Flora is the person you want

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Flora takes care of her customers .. again and again.

Flora is the BEST. She and her team always go beyond the call of service and have provided me with simply AWESOME support. I have a million of their indicators. This is easily the best Ninjatrader indicator vendor BY FAR. They have the best indicators, systems, and outstanding customer support and professionalism. Thanks NinZa.co! I am a customer for life!

23 January 2025
Unprompted review
Rated 5 out of 5 stars

THANK YOU FLORA

I am so amazed by the work of these two brave young women who not only have this sense of humanism but who love their job. Thank you from the bottom of my heart to these two generous women my best FRIEND FLORA as I like to call her. Grace thank you from the bottom of my heart. NINZA.CO for life blessing

14 December 2024
Unprompted review
Rated 5 out of 5 stars

ninZa.co is one of the best vendors

ninZa.co is one of the best vendors, if not the best, out there for NinjaTrader 8 indicators and trading systems. Their indicators have really helped me in my futures trading journey and I can’t speak well enough of their excellent customer service. Hannah, in particular, has always been at hand to assist whenever I needed help - she’s simply amazing and an absolute star!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend to any day trader…

I highly recommend to any day trader out there, with Nina.co indicators you will have a consistent and confident of your trades execution and save a lot of time spending on the computer.
Best of all Grace Lopez, supporting team staff was amazing, I called her “Amazing Grace “, she’s THE BEST. Last but not least, thanks to all the coding engineers who have put all these magnificent indicators together.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Best of the Best!

Grace best of the best customer service! Professional grade indicators made simple enough for the average trader to use. There is a great difference between "Stock" indicators and Ninza.co's custom made trading indicator suites and makes all the difference.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Indicators

I have purchased many Indicators from ninZa.co over the last year, they have been very helpful to my trading, ninZa.co keep making the Indicators more sophisticated and helpful in finding successful opportunities, and now combing several Indicators for confirmation of trades. One of the team, Hannah, has been extremely helpful and efficient organizing the indicators for me, and making the one exchange that is offered if the Indicator does not fit with my trading style. I would strongly recommend NinZa.co and the helpful Hannah.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

I'm not a good writer and never wrote…

I'm not a good writer and never wrote review to anyone, but this case is an exception! Here is my story: I had a trouble with my indicators, they stopped working and gave me a few errors. I tried to fix it and I made things even worse! Customer Care manager Grace Lopez came to my rescue! I stopped counting how many time this girl helped me with their products. In this particular case she organized remote support session, logon to my PC and she fixed my problems in 3 minutes !!!!! Grace is very knowledgeable in ninza.co product, she has computer knowledge and most important she knows what to be fixed and how to fix it. Incredible support! I like ninza.co products. They have many free indicators, and very often they have discounts really good ones. Most valuable is that ninza.co have Grace Lopez, she can provide excellent customer support for these products!!!. Her dedication and hard work should be recognized by ninza.co management team and should increase her salary for such good work! I hope management team can read my review and make appropriate action. From me, again, I want to say thank you very much, Grace for your hard work, much appreciated. Cheers, Tanya Mushka

21 October 2024
Unprompted review

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