Bought directly in the shop in Blarney Business Park and it was a nice experience. The employee was very friendly and helpful. This was a 5-star experience. However, the delivery was not. The deliv... See more
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Review summary
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I was disappointed with the delivery time as I paid nearly €10 for next day delivery but did not r receive it next day it took 3 days
Company replied
The product is excellent. I deducted one star because my online order was‘mislaid’ until I chased it up. However, once the problem was sorted, delivery was fast.
Company replied
Website was easy to negotiate. Set up an account and ordered within minutes. Part order was available and delivered speedily. Other part was out of stock and it stated expected delivery date. I... See more
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Company details
- #113 of 135 best companies in Kitchen supply shop
- #71 of 95 best companies in Kitchenware Shop
Contact info
United Kingdom
- nisbets.ie
4.3
Excellent
1K reviews
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Delivery issue
The company advertises next day delivery but it took over a week for my item to arrive and even then I had to ring them. They still charged me €8.95 plus vat for delivery. I had ordered it the item to use for a specific event but it was too late. The tracking just said "in progress" so I presumed it was on its way. The product was fine when it did eventually arrive.
21 April 2026
Reply from Nisbets Ireland
Thank you for taking the time to share your experience, and we’re very sorry for the delay with your delivery.
We understand how frustrating this must have been, particularly as you selected and paid for next-day delivery and needed the item for a specific event. We also apologise for the lack of clear tracking updates and for the inconvenience of having to contact us to get an update this is not the experience we aim to provide.
While we’re glad to hear the product itself met your expectations when it arrived, we fully acknowledge that the delivery delay and communication fell short. Your feedback has been passed on to our team so we can improve both our delivery processes and tracking updates going forward.
Colm Nisbets Ireland
Top notch trustworthy company
Excellent order confirmation & tracking info. Fast delivery at zero shipping cost. Product met expectations.
28 April 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Reply from Nisbets Ireland
We're happy to hear that you had a great experience with our service. Thank you for your positive feedback; we appreciate it very much.
I'm done !
3 bar coolers, all faulty. One after another.. replacement after replacement.
27 April 2026
Reply from Nisbets Ireland
We’re very sorry to hear about your experience this is extremely frustrating and certainly not the standard we aim to provide.
Receiving multiple faulty units and needing repeated replacements is unacceptable, and we deeply apologise for the inconvenience and time this has caused you. We understand how disappointing this must have been.
Please be assured that we take this feedback seriously and will be investigating this with our product and quality teams to prevent this happening again.
Goods arrived damaged yes
Goods arrived damaged
Collection of damaged goods takes 2 weeks
damaged goods blocking shop obstructing customers
totally out of order
terrible service
27 April 2026
Reply from Nisbets Ireland
Thank you for your message. We’re very sorry to hear that the goods arrived damaged and for the inconvenience this has caused to your shop and customers.
We understand your frustration, particularly with the damaged stock taking up space and obstructing customer access. This is not the level of service we aim to provide.
We are currently reviewing the collection timeframe and will see what we can do to have the damaged goods collected as soon as possible. Our Customer Service team will be in touch shortly with an update.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this matter.
The service was first class - the product was poor
The service was first class. Product received the day after order. Couldn't ask for more.
The product, a cooking timer was inacccurate - count down out by 30 secs in the hour. Might be OK for cooking but I wanted it for event timing. I sent it back.
27 April 2026
Reply from Nisbets Ireland
Thank you for your feedback we really appreciate you highlighting both aspects of your experience.
We’re delighted to hear that you were happy with the service and delivery speed, as that’s exactly what we strive for.
That said, we’re sorry to hear the product itself didn’t meet your expectations. We understand how frustrating this must have been, especially as you intended to use it for accurate event timing.
We’re glad you were able to return the item, and your feedback regarding the accuracy has been noted and will be shared with our product team for review
Colm Nisbets Ireland
Reply from Nisbets Ireland
Thank you for getting in touch.
We have received your message regarding being overcharged. Our Customer Service team is reviewing the details, and we will respond to you directly via the email you sent as soon as possible.
We appreciate your patience and will be in contact shortly
Reply from Nisbets Ireland
We are so happy the ordering process was simple and our delivery was quick! We appreciate your positive feedback very much.
Fantastic quality
Fantastic quality, delivered promptly. They have everything you need for your kitchen!
19 April 2026
Reply from Nisbets Ireland
Thank you for your review. We’re delighted to hear that you found the quality fantastic and that your order was delivered promptly. We really appreciate your kind feedback.
Reply from Nisbets Ireland
We're happy to hear that you received good products with quick delivery. Thank you for your positive feedback!
The toaster hasn’t arrived
26 April 2026
Reply from Nisbets Ireland
Thank you for your review. I can see that the toaster ordered has a lead time of 7–10 working days. I’ve checked its progress, and I’m happy to confirm it’s currently on track and within the expected delivery timeframe.
Bought directly in the shop in Blarney…
Bought directly in the shop in Blarney Business Park and it was a nice experience. The employee was very friendly and helpful. This was a 5-star experience.
However, the delivery was not.
The delivery was not next day, and 1 Oatmeal bowl was broken.
26 April 2026
Reply from Nisbets Ireland
Thank you very much for your review and for your kind words about your in‑store experience we’re delighted to hear the team looked after you so well.
We’re very sorry to hear that the delivery did not meet expectations and that one of the oatmeal bowls arrived damaged. This is certainly not the experience we aim to provide, especially after such a positive start.
Please accept our apologies for the delay and the inconvenience caused. If you haven’t already been assisted, we’d be very happy to arrange a replacement or resolve this for you as quickly as possible please reach out to corkstore@nisbets.ie
Thank you again for bringing this to our attention. We truly appreciate your feedback and the opportunity to improve.
Reply from Nisbets Ireland
We're happy to hear that you received good products with quick delivery. Thank you for your positive feedback!
You would have received 5 stars only…
You would have received 5 stars only that the new contact details were given when making the order and mustn't have been put on the system as when we received the order the old contact name was still been used.
22 April 2026
Reply from Nisbets Ireland
Thank you for your feedback. We appreciate you highlighting this and are sorry for the confusion caused. While updated contact details were provided at the time of ordering, it appears the previous contact name remained on the system when the order was processed.
Please accept our apologies for this oversight and for any inconvenience it may have caused. Your feedback is invaluable and will help us improve our internal checks to prevent this from happening again.
Spinner is great but online ordering frustrating…
The ordered lettuce spinner is great quality and easy to use, really happy with it.
The online ordering was very frustrating as it got stuck in check out and could not be completed. Required a call to sales (with a very friendly staff member by the way) to complete the order over the phone.
8 April 2026
Reply from Nisbets Ireland
Thank you for taking the time to leave a review. We’re delighted to hear that you’re happy with the quality and ease of use of the lettuce spinner.
We’re sorry to hear that you experienced difficulties with the online checkout process and appreciate you letting us know. We’re glad our sales team was able to assist you by phone and ensure your order was completed we’ll be sure to pass on your kind words to them.
Items were in stock and came on time.
23 April 2026
Reply from Nisbets Ireland
Thank you for your review. We’re pleased to hear that the items were in stock and delivered on time. We appreciate you taking the time to share your experience.
Unfortunately
Unfortunately, the item has dents in two places and there is also visible rust.
26 January 2026
Reply from Nisbets Ireland
Thank you for your feedback.
We’d appreciate the opportunity to review this further, so please reach out to our customer service team with your order details when convenient. They can be reached by emailing sales@nisbets.ie They’ll be happy to look into the matter and assist accordingly.
Thank you for bringing this to our attention.
Reply from Nisbets Ireland
Thank you for your review. We’re pleased to hear that the items were delivered on time. We appreciate you taking the time to share your experience.
Brilliant service
I ordered on Thursday at 2pm. My order was delivered on the Friday morning. Brilliant service.
22 April 2026
Reply from Nisbets Ireland
Thank you for your review. We’re pleased to hear that the items delivered on time. We appreciate you taking the time to share your experience.
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