Bought directly in the shop in Blarney Business Park and it was a nice experience. The employee was very friendly and helpful. This was a 5-star experience. However, the delivery was not. The deliv... See more
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I was disappointed with the delivery time as I paid nearly €10 for next day delivery but did not r receive it next day it took 3 days
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The product is excellent. I deducted one star because my online order was‘mislaid’ until I chased it up. However, once the problem was sorted, delivery was fast.
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Website was easy to negotiate. Set up an account and ordered within minutes. Part order was available and delivered speedily. Other part was out of stock and it stated expected delivery date. I... See more
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Company details
- #113 of 135 best companies in Kitchen supply shop
- #71 of 95 best companies in Kitchenware Shop
Contact info
United Kingdom
- nisbets.ie
4.3
Excellent
1K reviews
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A big fail in customer service
One part of my order arrived in good time. Then I got a message from my card company to say that Nisbets had refunded me an amount which turned out to be the price of the second part of my order. 'scratches head' .... no word from Nisbets themselves ? does that mean my order is cancelled ? what's the story ?
So I went ahead an ordered the second item from another company as no contact at all from Nisbets, a big fail in customer service.
4 May 2026
Reply from Nisbets Ireland
Thank you for bringing this to our attention, and I’m very sorry for the confusion regarding your order.
To clarify, we only take payment at the point of dispatch. If part of an order has not yet been shipped, the initial authorisation on your card may be released or appear as a refund by your card provider. This can understandably look like the order has been cancelled, even when that isn’t the case.
That said, we completely understand how, without any direct update from us, this would be confusing and frustrating. We sincerely apologise for not communicating this clearly and for the resulting experience, which fell short of the service we aim to provide.
Thank you again for your feedback
Colm Nisbets Ireland
Everything fine until you have a problem
Only received half my order from dpd, was supposed to arrive in 4-7 working days, took 3 weeks. Half was missing they fob you off saying you'll have it in a few days. Then when you query where it is they tell you 3 months delay.
Spent €500 on a microwave in Covid, it broke after a week, they said they would get it collected, that never materialised either. They will tell you anything to get you off the phone.
27 April 2026
Reply from Nisbets Ireland
We’re very sorry to hear about your experience and the delays with your order.
We understand how frustrating it must have been to receive only part of your delivery, followed by changing timelines and a lack of clear communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We are currently looking into this matter as a priority, and a member of our team will be reaching out to you today with a full update.
Thank you for your patience, and again, we’re sorry for the issues you’ve encountered.
Good service.fast delivery this is…
Good service.fast delivery this is second time I am buy the fridge with them.i will repeat oder next time. Very recomended
4 May 2026
Reply from Nisbets Ireland
Thank you very much for your kind feedback. We’re delighted to hear you were happy with both the service and the fast delivery. It’s especially great to know this is your second time purchasing a fridge from us. We truly appreciate your repeat business and recommendation, and we look forward to serving you again next time.
It was easy to order online and the…
It was easy to order online and the items were delivered very quickly.
27 April 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
I ordered Olympia Luna midnight blue…
I ordered Olympia Luna midnight blue series table ware months ago, coupe plates and bowl, we spend nearly one thousand euro . They are so bad quality, so many of them were cracked and chipped after few weeks , we are have to change all of them for new series, so disappointed!
10 December 2025
Reply from Nisbets Ireland
We’re very sorry to hear about your experience with the Olympia Luna tableware. The issues you’ve described with cracking and chipping are not what we would expect from this range,
We would really like the opportunity to look into this for you and see how we can help. Could you please reach out to our team at sales@nisbets.ie with your order details and some further information? Once we have this, we’ll review the situation and do our best to support you.
Thank you for bringing this to our attention, and again, we’re very sorry for your experience.
Colm Nisbets Ireland
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
some products not available yes on site…
some products not available yes on site all products dwere delivered later
3 May 2026
Reply from Nisbets Ireland
Thank you for your feedback, and we apologise for any confusion caused. While some items may not have been immediately available at the time of ordering, we can confirm that all products in your order were subsequently delivered.
Thank you again for your patience and your business.
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
“Excellent service
“Excellent service, fast delivery, and top quality. 100% recommended!”
1 December 2025
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Silly Loose Loose policies.
Poor customer service
1st time customer, bought 12 cups and 12 saucers for our canteen.
First box arrived 2/3 weeks later. Cup was broken. Fine things happened. I sent a photo and asked for a replacement cup. Request was denied.
Was offered a refund for the cup. I suggested since i couldnt use a saucer without the cup so they should refund one saucer also.
Genuinely shocked that they refused this reasonable request.
They then suggested we repack the 11, return the item at their cost, re-order a pack of 12 and wait three week for them to arrive. I couldnt do this as the packing had been thrown out as it was assumed that they would replace a broken cup or offer a refund, if i sent back in a different packaging they'd have got 12 broken mugs back.
This is what we call a loose loose in the business world. We are without the product needed and they incur two more delivery fees, plus have a partial box that is harder to resell and not a stock item - all at a price higher than the price of refunding the ONE SAUCER to match a broken cup which was requested.
Also saucers still havent been delivered, suggested delivery was 2 weeks, now will be 6.
Based on the experience, I wont be ordering again from this firm. Since they are just drop shipping, I'll order with a company that prioritizes customer service and a recurring customer relationship.
30 April 2026
Reply from Nisbets Ireland
Thank you for your feedback, and we’re very sorry for the experience you’ve had.
As these items are supplied as full sets directly from our supplier, we’re unfortunately unable to replace a single cup from a pack. We completely understand how frustrating this is and appreciate that the options provided did not meet expectations.
We also apologise for the delays with the saucers and the overall level of service. Our customer service team will be reaching out to you today with an update on your outstanding items.
Thank you again for your feedback, and we’re sorry we’ve let you down on this occasion.
Colm Nisbets Ireland
Vogue 4 Tier Wire Shelving Kit 915x460mm
Shelf unit was attractive, very sturdy and perfect for what a got it for (Growing seedlings indoors) easy to fit together and delivery very fast
30 April 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Fantastic service!!!
30 April 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Terrible Company
Terrible Company. I ordered off website and was expecting next day delivery and ended up paying more than I would on other sites. Didn’t receive my item for another 7 days. Barely got an apology or anything. Never again
23 April 2026
Reply from Nisbets Ireland
We’re very sorry to hear about your experience and the delay with your order. We completely understand how disappointing this must have been, especially when you were expecting next-day delivery and paid more for that service.
This is not the level of service we aim to provide, and we sincerely apologise for both the delay and the lack of communication you received. We are currently reviewing what went wrong to ensure improvements are made.
Colm Nisbets Ireland
Does what says on the tin.
Does what says on the tin.
What I had problem with:
1. Prices shown are before VAT. With small switch to add VAT price on top. Easy to not spot. Which had potential of NOT making the purchase.(but even then prices seem competitive)
2. I did "next day delivery" purchase. Got most of my stuff next day. Not all of it. But I got second package fast enough. No biggie, but still. (box of water glass, bigger box)
Otherwise products came in expected quality and fast. Would not have problem recommending it.(would mention first two points on top to friends and family)
29 April 2026
Reply from Nisbets Ireland
Thank you for taking the time to share your detailed feedback—we really appreciate it.
We're glad to hear you were happy with the product quality and that most of your order arrived quickly. It’s also great to know you would recommend us.
That said, we’re sorry for the confusion around VAT pricing and for your order arriving in two parts when you selected next-day delivery. We understand how both of these points could be frustrating, and we appreciate you highlighting them. We’re always looking for ways to improve transparency on our pricing and delivery experience.
Your feedback has been passed on to the relevant teams so we can continue to improve.
Colm Nisbets Ireland
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Easy web site to navigate and quick…
Easy web site to navigate and quick delivery. Will use again
28 April 2026
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
Reply from Nisbets Ireland
Thank you for your review. We really appreciate your feedback.
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