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Rated 3 out of 5 stars

Real followers, nothing to say about it. But the numbers are very bad, hundreds of following by day and very few in return. Tried to contact the customer service (who answered quite fast) but di... See more

Company replied

Rated 1 out of 5 stars

It's a fake service. I signed up and immediately received followers from India each profile having about 15 followers and minimal posts. Even if these profiles are real they are not my target audience... See more

Company replied

Rated 4 out of 5 stars

In short Nitreo works pretty well for me, but I had some issues with setting up my account. Specifically I got one login request from a strange location, but I got in touch with their support and... See more

Rated 4 out of 5 stars

This is a great service, with great support/customer service. The only thing I think could be improved is ensuring relevant followers are gained (sometimes I gain followers that aren't my target audie... See more

Company details

  1. Marketing agency

Written by the company

Nitreo helps you grow your reach and engagement on social media. This is the official (and only) TrustPilot account. All other accounts are illegitimate. Please reach out to us if you're having any issues with our service and we will get back to you within 1 working day to fix your issue. That's our guarantee!


Contact info

2.2

Poor

TrustScore 2 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good and friendly Support

I had some problems with the tool and the payment over paypal. The Support from Nitreo contacted me to solve the problem and we found a nice solution now. They also reply very fast and in the messages I see they want to make their customers happy.

1 October 2020
Unprompted review
Rated 3 out of 5 stars

SocialCaptain 2.0?

The platform is a lot like SocialCaptain 2.0 lol. Uses pretty much the same techniques with semi better results. 168 Followers in a month. Is hardly a great number. Unless a discounted price on the service is offered to keep me on. I won't be renewing a third month. They do have tech support and no not bots the answers are not generic. They are based on your questions and usually in a fairly timely manner of about 12 hours. The service is good.. but not great. I am waiting on better results before I pull out... or recommend to many of my friends and start adding other accounts I have.

Cheers

30 September 2020
Unprompted review
Rated 4 out of 5 stars

Definitely satisfied with the work they…

Definitely satisfied with the work they put in.

Dubious at first, as I am wary of bot/click farms, but I gained 1000+ genuine followers over the course of a month and received regular correspondence from Nitreo staff throughout, and could access my Nitreo app to view progress/results and update hash tags etc.
Although the app seems a bit basic, it has enough features to get the results needed with the option to upgrade to the next level of promotional activity.

I will definitely continue to use their services into the future. Times are tough now in this economic downturn, but once we are out of this trough I will be putting more budget into promotion, and Nitreo will be one of the first companies I will turn to.

Danny Stewart: CEO bassjapandirect.com

30 September 2020
Unprompted review
Rated 5 out of 5 stars

I have been using Nitreo for a month…

I have been using Nitreo for a month already and the results are above my expectations, so I'm pretty happy with it. I had a few issues setting up my account but the support team was super helpful. I recommend it!

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Not sure where those 1 star reviews are…

Not sure where those 1 star reviews are coming from, must be the competition posting them because this thing works great. My account is growing with a steady pace for more than a month now.

There were some hiccups in the start, its a bit slow at first, but after 4, 5 days it really did pick up.

18 September 2020
Unprompted review
Rated 5 out of 5 stars

Nitreo is awesome!

It took me only a couple of minutes to set everything up and I started getting new followers within days. Simple, no fuss, works as advertised!

18 September 2020
Unprompted review
Rated 1 out of 5 stars

Nitreo is a total money grabbing scam

Nitreo is a total money grabbing scam. Take it from someone who has managed several Instagram accounts for clients monthly. I ran a test of their system and lost followers and my engagement suffered. They have not given a refund and I’ve had to open up a PayPal claim after a PayPal Dispute due to their inaction. They are the opposite of Good Customer Service: They under-deliver and over-promise. So buyer beware. Don’t tell me I didn’t warn you!

16 September 2020
Unprompted review
Nitreo logo

Reply from Nitreo

Hi Nathan,

We're sorry to hear your experience with us didn't go smoothly, and we appreciate that you've provided us with more details about your issue.

I can see you've been in frequent contact with our support team, and they've been responding to your questions on a daily basis. To make sure we've addressed all your concerns, I've sent a follow up request to the success team to reach out to you once again.

Response times is something we take pride in, and strive for. I offer my apologies on behalf of the team if the response time did not meet your expectations. We are constantly working on improving it.

Regarding your account growth, as we inform all our clients, Instagram account growth greatly depends on the specific niche it focuses on, the audience it targets, and the quality of content posted by the account owner. For these reasons, it's a long term process achieving stable growth.

We would love if you gave Nitreo another try, our success team will be happy to help you set up your account for improved growth.

Kindest regards,

James from Nitreo

Rated 1 out of 5 stars

Not very good I'm afraid

Not very good I'm afraid. I'm on my 3rd month and I haven't seen any improvement suggestions since 2 weeks after the service activated. Have had to email three times as to why I'm getting followers that have no posts. They were averaging 6 followers a day. And I was on the Speed version. That was pretty much what I was averaging before I engaged their service. The main trouble is that the followers don't match the requests made. I am a business owner and I asked for specific accounts for them to follow --comparable accounts so they can follow their followers for me - nope didn't happen. Can't believe I fell for their lies and hundreds of pounds out of pocket. Still shocked by the number of 0 posts followers and accounts with a dozen /100 followers they threw at me despite my request on their algorithm to only follow those with over 4k followers. Utter rubbish. Will be cancelling before next billing date. No doubt they will be asking for me to contact them again. Who has the time? DONT WASTE YOUR MONEY

15 September 2020
Unprompted review
Rated 2 out of 5 stars

Very bad- Follow/Unfollow trick

Very bad
Instead of a real growing service what they do is using your username and password to make follow/unfollow trick!!
For 40 euros each month!!
Had to unsubscribe immediately and change all my IG credentials

12 September 2020
Unprompted review
Nitreo logo

Reply from Nitreo

Hey Marco,

Thank you for reaching out to us through our support channels and through our Trustpilot page. I'm sorry to hear you've decided to cancel. As we mention to all our clients, our service is 100% safe and we use proven growth methods. The growth of an Instagram account really depends on the niche it's in and the quality of the content. Growth can greatly differ between one account and another.

If you decide to give our service another try, we'll be happy to help you get setup for maximum growth. Simply reach out to our support team and we'll get back to you asap.

Kindest regards,

James from Nitreo


Rated 5 out of 5 stars

Excellent

The service works as expected and really helped me grow my account with relevant followers. Customer support was also great, they helped me understand better how Nitreo works before actually subscribing.

8 September 2020
Unprompted review
Rated 3 out of 5 stars

They listen to Trustpilot!

I should have paid more attention to the bad reviews on this page.

Pretty bad, Slow and crappy service. After 70 bucks and a month they managed to score 100 followers. They waste your time and money. The day they billed for the next month, I asked for a refund. They've ignored the request and sent a bunch of emails that offer discounts, a Review call and all that. I can't tell if they actually read my email or not. I suspect not.

Reading through the responses below, I'm pretty sure they'll put some flowery explanation, that won't make up for the lost time or money. There are better options. Don't bother with this one.

*** A postscript, after posting in Trustpilot, the company was quick to refund the money to my account. They aggressively follow up for your details from Trustpilot, so you know they take postings here seriously. For that, I bump them from 1 to 3 stars. The service isn't great, but at least they are decent.

6 September 2020
Unprompted review
Rated 2 out of 5 stars

Providing an update from my last…

Providing an update from my last review. I did a review of the account with someone, but unfortunately the hiccup wasn’t resolved. Customer service was responsive, but now that it’s September, and nothing has happened I decided to cancel. I was informed that instead of a refund, the account will just remain open until the cancellation date. I’m not sure how that helps since nothing has yet to be resolved. Oh well moving on...

2 September 2020
Unprompted review
Nitreo logo

Reply from Nitreo

Hi fungsjustice,

We're glad to hear of your positive experience with our support team, and that they're doing their best to assist you with the issue you experienced. We'll stay in touch through our support channel to make sure we find the best possible solution. The issue your account experienced is very rare, and that's why it took longer than usual to resolve. We'll be very happy to provide more details and via our help center.

I'm sorry to hear you've decided to cancel, and we'll be very happy if decide to give us another try - Isabelle and the team are working to resolve your specific case and help you get set up.

If we fail to solve your issue, we'll honor your refund request. Please reach out again to support and I promise you we'll find a solution or the refund will be honored.

Kindest regards,

James from Nitreo

Rated 1 out of 5 stars

I gave them $49 for one month to boost…

I gave them $49 for one month to boost visibility for my business and absolutely nothing happened. No results and I didn't hear anything from the company at all. I asked for a refund they refused. They said I can cancel my account but that I would not be able to get a refund. Please don't waste your money on this.

14 August 2020
Nitreo logo

Reply from Nitreo

Hi Kerian,

We're sorry to hear your experience with us was negative. We've reached out to you via the Find Reviewer tool offered by TrustPilot but unfortunately I haven't received any more details. Because of this, I can't look into your specific case (if you see this, please get in touch with Isabelle via support).

In regards to not hearing from us - I'm not sure what's gone wrong here - we send out emails frequently in your first few weeks of working with us (and beyond, for that matter) just to make sure communication with the client remains tip top. We make sure we stay in touch with all of our clients both through our customer portal and via email.

We have had an incredibly busy period with our support staff and COVID19, and are currently bringing responses times back to where they should be. I can only apologize on behalf of the team if you didn't get a response quick enough.

To be clear, we do offer refunds within our 14 day growth guarantee period, and we typically extend your first month billing cycle in case you're not getting the results either of us would expect. If we still fail to grow your account after the month is up, we still honor a refund request as it's the right thing to do.

Therefore I'm very surprised to hear you request was not honored - I encourage you to provide me with more information here or reach out again to support and I promise you the refund will be honored (we just need to know who you are)!

Kindest regards,

James

Rated 2 out of 5 stars

Mixed Results & Slow Service

I started a new Instagram account which does cover a fairly niche category so growth was always going to be difficult without a service like this.

I initially tested their standard plan and had quite a few issues at the start where nothing was happening for several days. It took a couple of tries to get someone from customer service to help out and eventually got going.

You can see it working on your account as new followers are added in batches and this seems to happen every 3-4 days. I am assuming as to not cause issues with Instagram policies.

It does work in terms of gaining new followers and they are relevant and stick around. However, it's very slow. I was averaging 8 a day despite my engagement rate being very high.

I then upgraded to the speed service and average around 12 a day.

However, it's impossible to optimise as the dashboard never updates. None of the targets I have set have any data attributed to them, so impossible to determine what's working and what isn't.

I've reached out to support but they are so slow to respond and you just get a generic message saying they're busy. This is all despite the speed service supposedly having superior support.

I don't think there's any difference so far between those two services at all.

12 August 2020
Unprompted review
Nitreo logo

Reply from Nitreo

Hey Jordan,

Thank you for reaching out to us through our support channels and through our Trustpilot page. We're very glad to hear that Nitreo is working and that you're picking up new followers, and that the upgrade to speed did help you pick up more followers.

As we mention to all customers of ours, the growth of an Instagram account is very contingent on the niche they're working in and the quality of content controlled by the end user such as yourself.

We're very sorry to hear that you've been having issues with your dashboard. There was a bug our developers have been working on and have since fixed in the past few days which should improve your overall stats reporting and dashboard experience.

Regarding you reaching out to support, I've sent a follow up request to Isabelle and the success team to ensure that Speed subscribers are catered to faster. Response times is something we strive for and pride ourselves in, so we really understand that a slow response time is not something you expect from us. I can only offer my apologies on behalf of the team here and that we are taking action based on your feedback to bring response times back up to where they should be.

There are tangible differences between our Essential and Speed plans as reflected in your growth experience which we're happy to hear about. Lastly, we are very thankful that you've provided us with actionable feedback on our support channels.

Kindest regards,

James from Nitreo

Rated 1 out of 5 stars

Tried to sign up multiple times

Tried to sign up multiple times, contacted their customer service, took screenshots of errors, haven't been contacted again in 3 days. Completely unprofessional first experience.

10 August 2020
Unprompted review
Nitreo logo

Reply from Nitreo

Hey S. Toonen!

We're really sorry to hear about your experience with our platform and we appreciate you providing us with more details about your ticket. Isabelle should have reached out to you by now via our help center.

Regarding your sign up issues, this should have been resolved with our latest update. A small percentage of new signups were affected over the weekend and unfortunately it seems like you fall into this category.

We would love if you tried our service again - Isabelle is looking to resolve your specific case and help you get set up. Thank you for reaching out!

Kindest regards,

James from Nitreo

Rated 5 out of 5 stars

It works wonders!

Finally an Instagram growth service that actually works! I've tried many companies before and none of them worked. Specially since the new algorithm change. I definitely recommend Nitreo! 10/10 and great customer service. Worth the price.

31 July 2020
Unprompted review
Rated 4 out of 5 stars

Essential plan user

In short Nitreo works pretty well for me, but I had some issues with setting up my account. Specifically I got one login request from a strange location, but I got in touch with their support and they reassured me that it was correct.

I pressed "This wasn't me" first - communication can be better there for sure so other customers don't make that mistake.

After solving my connection issue everything worked great. It took a few days, if not up to a week, for me to see results.

15 July 2020
Unprompted review
Rated 5 out of 5 stars

Not a magic wand, but it works great.

I am a social media consultant and I use a lot of automation tools to make my job easier. Nitreo is doing a great job for me. Don't expect magic, you won't get 100k followers over night, but for me, it's an essential part of my marketing mix.

13 July 2020
Unprompted review

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