Very happy with products and service, It’s A+++++ I will definitely continue to order from them and I hope they continue to be a good company.
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See what reviewers are saying
The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... See more
Company replied
One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... See more
Company replied
No surprises. The Vegetables were fresh, the meat products were still frozen. The dry products were properly separated from the cold. The prices were affordable and competitive. My go-to for my monthl... See more
Company replied
Company details
- Grocery Store
- African Goods Shop
- Fruit and vegetable wholesaler
- Meal Delivery
- Online Food Ordering Service
Written by the company
We are an online retail store targeted towards selling Africans and Caribbean products.
Contact info
Basingstoke Road, Reading, United Kingdom
- 07903222334
- admin@niyis.co.uk
- niyis.co.uk
4.7
Excellent
447 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality food but very expensive
The ackee and saltfish are very expensive and can be bought at half the price elsewhere.
6 June 2023
Reply from niyis.co.uk
Hello Yasmin,
Thank you very much for taking the time to write a review for us!
We appreciate your honest review, however we would like to kindly ask you to allow us to try to clarify this for you. Different companies have different prices, our prices are set to be convenient for customers, while allowing us to hold up our high standards. This means that we keep our prices the lowest possible to allow us to offer the high quality service we offer, such as great customer service, fast delivery, quality products, adequate and fast resolution of potential issues, and many other benefits that our customers enjoy.
While we appreciate that there are others out there offering lower prices than us, we feel lowering prices more than what they are at the moment will be detrimental on our customers as they will have to be content with a mediocre service and that is not what we stand for. Notwithstanding, we are continuously looking at how we can make our prices better than what they are at the moment. We strongly believe that as we grow we will be able to offer our customers even more incredible deals and prices, while maintaining our high standards.
We hope this helps you better understand us and our vision. We, of course, respect every single one of our customers and we definitely heard your voice and taken it into consideration for our future evolving plans.
Kind regards,
Niyis Team
Prompt delivery, fresh stuff
The website is easy to use, food is fresh and delivery is prompt.
6 June 2023
Reply from niyis.co.uk
Hello Y.D
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Bernard,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reliable delivery. Superb packaging. Excellent service
No surprises. The Vegetables were fresh, the meat products were still frozen. The dry products were properly separated from the cold. The prices were affordable and competitive. My go-to for my monthly african groceries shopping. No more trekking through muddy Dalston market! Lol!
29 May 2023
Reply from niyis.co.uk
Hello Eme B.
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Meats was fresh and clean and I got…
Meats was fresh and clean and I got them well packaged . I’m impressed. I also got all my order . I will be shopping again soon
29 May 2023
Reply from niyis.co.uk
Hello Theresa,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
The item received is precisely as…
The item received is precisely as depicted on the website's images, and it was delivered frozen and handled with care. Many thanks.
4 June 2023
Reply from niyis.co.uk
Hello Roberto,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
I ordered Friday at 10am and paid for…
I ordered Friday at 10am and paid for next day delivery. Its Tuesday and still hasn't arrived
4 June 2023
Reply from niyis.co.uk
Hello Frankie,
Thank you for taking the time to leave a review for us.
You placed your order on a Friday, and our policy which is clearly stated on our website says NEXT WORKING DAY delivery. Saturday isn't a working day and Parcelforce (our delivery partner) don't work on weekends.
Our policy also states that all orders placed after 11am on Thursdays are automatically carried over to the following week and processed on Mondays to be delivered on Tuesday.
We can also confirm that this customer did get their parcel a few hours after placing this review. We tried reaching out to them but have been unsuccessful in doing so.
We wouldn't withhold a customer's parcel as that wouldn't be beneficial to us and we are all about building trust with our customers.
Kind regards,
Niyis Team
I buy kenkey from them it's a staple…
I buy kenkey from them it's a staple diet in my country
31 May 2023
Reply from niyis.co.uk
Hello Christina,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
The order came early and the food…
The order came early and the food stuffs are great except for the fresh vegetables and peppers that are not fresh again but when I complained I was told fresh vegetables arrive every Sundays that I can order on weekends to get the fresh ones.
31 May 2023
Reply from niyis.co.uk
Hello Agnes,
Thank you for your feedback and for acknowledging the timely delivery and quality of most of your order. We apologize for the condition of the fresh vegetables and peppers you received.
We appreciate your understanding and wanted to share that our fresh vegetables arrive every Sunday. Ordering on weekends can help ensure you receive the freshest produce possible.
Thank you for your patience and for giving us the opportunity to serve you better. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Mrs Vivian,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.
We are looking forward to serving you better.
Kind regards,
Niyis Team
Swift delivery service
Swift delivery service. When ordering I was not sure with the quantity of what I was ordering but I am actually impressed when I got my order. Will be placing another order very soon.
29 May 2023
Reply from niyis.co.uk
Hello Rakiya,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Nice customer service.Wonderful…
Nice customer service.Wonderful products. Your site is user friendly. I enjoyed everything I got from you last month
29 May 2023
Reply from niyis.co.uk
Hello Abimbola,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello John,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Fast delivery and well packaged
3 May 2023
Reply from niyis.co.uk
Hello Mrs Diyaolu,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.
We are looking forward to serving you better.
Kind regards,
Niyis Team
Attention to details with my order and prompt response when you have queries .
Attention to details with my order.
Although there was a hitch with the delivery,but they kept in touch to re-assure me ..
4 May 2023
Reply from niyis.co.uk
Hello Yomi,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We noticed that you left a 4-star rating.
We sincerely apologize for the inconveniences caused by Parcelforce (our delivery partner). This is beyond our control, but we do everything possible to make the customers issues sorted. Thank you.
We are looking forward to serving you better.
Kind regards,
Niyis Team
Good communication with love and care
Good communication with love and care, also quick delivery. Thank you!
Fresh and clean products it taste so good I’m definitely buying more. Thank you!
3 May 2023
Reply from niyis.co.uk
Hello Comfort,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Great quality produce
Great quality produce , and delivered o time/schedule.
If I may also add a great selection of African food Produce
A very big Thank you
3 May 2023
Reply from niyis.co.uk
Hello Olanre,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.
We are looking forward to serving you better.
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Juliana,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Edem,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
We noticed that you left a 4-star rating. Please let us know what we can do to make it better, as we are actively working to improve our services based on our customers feedbacks and recommendations. Thank you.
We are looking forward to serving you better.
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Bosede,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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