Very happy with products and service, It’s A+++++ I will definitely continue to order from them and I hope they continue to be a good company.
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See what reviewers are saying
The reviews here are what encouraged me to take a chance with this shop. The prices are good, shipping with a decent courier (not evri, thank god) with a quick confirmation email and dispatch.... See more
Company replied
One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immed... See more
Company replied
No surprises. The Vegetables were fresh, the meat products were still frozen. The dry products were properly separated from the cold. The prices were affordable and competitive. My go-to for my monthl... See more
Company replied
Company details
- Grocery Store
- African Goods Shop
- Fruit and vegetable wholesaler
- Meal Delivery
- Online Food Ordering Service
Written by the company
We are an online retail store targeted towards selling Africans and Caribbean products.
Contact info
Basingstoke Road, Reading, United Kingdom
- 07903222334
- admin@niyis.co.uk
- niyis.co.uk
4.7
Excellent
447 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The experience was very well
The experience was very well, the event were delivered on time, the only thing was ,I was hoping the Fish, to be cut into 3 or 4 pieces, there was no options as to how you would like the fish.
30 July 2023
Unprompted review
Reply from niyis.co.uk
Hello AB,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We have noted your feedback, please leave a note with instructions when next you place an order and we will try to meet your expectations.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
The packaging is very great..the frozen…
The packaging is very great..the frozen foods came with ice packs so everything was still fresh and the delivery was made on time too just as it was promised. Great service- good value for money and the stuffs are very affordable too. Will definitely recommend to everyone.
27 July 2023
Unprompted review
Reply from niyis.co.uk
Hello Kwadwo,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
As always a delightful experience…
As always a delightful experience shopping with Niyi's. Their customer service is excellent, they do their very best to resolve whatever issues may occur. And their products are always first class🌟
5 July 2023
Reply from niyis.co.uk
Hello Ola,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
This company is very good on delivery…
This company is very good on delivery arrived before time stated very well packed .would recommend also very helpful & polite.
4 July 2023
Reply from niyis.co.uk
Hello Sheila,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Aisosa,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Overall good quality products
Overall good quality products, however there always seems to be an inconsistency with the plantains. I can select yellow - ripe and get plantains that are either light green or very ripe.
5 July 2023
Reply from niyis.co.uk
Hello Mayowa,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We have noted your feedback.
We will look into this and get rest assured that you won't be noticing these inconsistencies, moving forward.
Thank you.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Fast Delivery / Quality Products
2 July 2023
Reply from niyis.co.uk
Hello Tobi,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Jennifer,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Victor,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Poor state of ordered food items
I ordered fresh oha, ugwu and uziza. Most of the leaves were decayed. This left hardly anything good to cook with. Very disappointing.
The frozen goat meat arrived fully defrosted. I was forced to cook it immediately, instead of freezing for future use, as I had planned to.
Update - please read, fellow customers:
After I posted the above review, the following day, I was contacted by the owner of Niyi’s. He apologised profusely, promised to look into the issue, and I was issued a refund.
I want to commend Niyi’s for the immediate response and quick resolution of the issue.
Great customer service cannot be overrated. Thank you.
3 July 2023
Reply from niyis.co.uk
Hello Okwuchi,
Thank you for sharing your experience with us. We sincerely apologize for the condition of the leaves and the defrosted goat meat you received. We understand how disappointing this must have been.
We are glad our team could promptly address your concerns and provide a resolution. Your feedback is invaluable to us as we strive to improve our services continuously.
Thank you for acknowledging our efforts to resolve the issue and for your kind words about our customer service. We look forward to serving you better in the future. If there is anything more we can assist you with, please do not hesitate to reach out.
Kind regards,
Niyis Team
I found that all Niyi's products are of…
I found that all Niyi's products are of a high standard, their services are excellent, quick, and fast delivery. The only thing is I think the system at times does not show exactly the color of the product as they are, which I believe could also be rectified, besides that every other thing are perfect as well as their customer service.
4 July 2023
Unprompted review
Reply from niyis.co.uk
Hello Grace,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
About the picture display, we will work on improving it.
Thank you for your feedback.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Good
The experience was very good, the items were delivered on time, the only thing was , I was expecting the Fish, to be cut into 3 or 4 pieces, there was no options as to how you would like the fish.
2 July 2023
Reply from niyis.co.uk
Hello Matilda,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
About the fish, we are working on putting such options in place for our customers.
Thank you for your feedback.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
I would recommend Niyi's without…blinking my eyes
I would recommend Niyi's without blinking an eyelid. The service was fast, response was quick and overall, a nice experience. i also loved the packaging and the precision to preserve the frozen and perisheable items in my order. Well done!
2 July 2023
Reply from niyis.co.uk
Hello Patience,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Savana,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
I would have given you 5 stars but the…
I would have given you 5 stars but the box was small for so many mangoes - it should have been larger & flat & mangoes not on top of each other as it caused some to get indented & softened more than they should, but they were still delicious
2 July 2023
Reply from niyis.co.uk
Hello Mrs Beverly,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us.
About the boxes, we have taken your input into consideration and would work towards that.
Thank you for your feedback.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Really good service i had no issues…
Really good service i had no issues with delivery and food stuffs brought to me. A 3kg box of red snapper has been dressed n packaged nicely. Will recommended anytime.
5 June 2023
Reply from niyis.co.uk
Hello Vicky,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction. We will greatly appreciate your referrals and recommendations.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Babalola,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Reply from niyis.co.uk
Hello Sophia,
Thank you very much for taking the time to write a review for us!
We appreciate your honest review.
However, we would like to kindly ask you to allow us to try to clarify this for you. Our prices are set to be convenient for customers, while allowing us to hold up our high standards. This means that we keep our prices the lowest possible to allow us to offer the high quality service we offer, such as great customer service, fast delivery, quality products, adequate and fast resolution of potential issues, and many other benefits that our customers enjoy.
Notwithstanding, we are continuously looking at how we can make our prices better than what they are at the moment. We strongly believe that as we grow we will be able to offer our customers even more incredible deals and prices, while maintaining our high standards.
We hope this helps you better understand us and our vision. We, of course, respect every single one of our customers and we definitely heard your voice and taken it into consideration for our future evolving plans.
Kind regards,
Niyis Team
Quick reliable service,
Quick reliable service with friendly customer service. Perfect! Can’t wait to place my next order
4 June 2023
Reply from niyis.co.uk
Hello Tina,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
Amazing
As a mom with 2 toddlers that finds it difficult to leave my home to get food stuffs myself. Niyis has really helpful in this regards with delivering quality food stuff.
4 June 2023
Reply from niyis.co.uk
Hello Adeola,
Thank you for taking time to write a review for us.
We are happy to hear that you had a great overall experience with us. Our services are tailored for our customers comfort and satisfaction.
We are looking forward to serving you again soon!
Kind regards,
Niyis Team
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