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NJS Law Reviews 

817
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making them feel supported and at ease throughout their claims. Many highlight the excellent service, noting how the company efficiently handles cases, provides clear explanations, and keeps them informed at every stage. People appreciate the quick responses and the overall structured and well-organized process, often leading to successful outcomes and compensation. However, some customers also noted issues with communication and case handling. A few people reported vague or unhelpful information, unreturned calls, and unanswered questions, leading to frustration. Additionally, some reviewers were dissatisfied with their cases being rejected after initial contact, feeling that staff lacked empathy or that their concerns were not properly addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as excellent, first-class, and... See more

Claim

Reviewers mention positive feedback about claim, often highlighting the confidence and ease they felt during... See more

Response time

Clients share positive opinions on response time, consistently highlighting the quick and efficient service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my initial call to the successful completion of my claim, my experience has been wonderful. Gary, Melissa and everyone who I had the pleasure of communicating with over the last year half have tr... See more

Company replied

Rated 5 out of 5 stars

This was my first experience with a claims service and made me feel confident. First class service al the way through. Always keeping me informed every step of the way. Honestly I would recommend... See more

Company replied

Rated 5 out of 5 stars

NJS law were great: everyone who handled my case was helpful to explain the process and keep me up-to-date with progress. I could never have been able to bring a legal action myself and would have bee... See more

Company replied

Rated 5 out of 5 stars

I was very nervous going into a claim against my housing association. After a fall inside their property. But ive had nothing but king and personal assurance fron my solicetor Angela Cross she was so... See more

Company replied


Company details

  1. #43 of 83 best companies in Law firm
  2. #68 of 157 best companies in Legal Services
  3. #21 of 36 best companies in Personal Injury Lawyer

Written by the company

NJS Law has a professional and dedicated legal team focused on help in the following services: Personal Injury Claims, Accident at Work Claims, Medical Negligence, Road Traffic Accident Claims, Public & Occupier Liability Claims, Pedestrian Accident Claims... Our Experienced Solicitors are dedicated to guiding you through every step of the process, ensuring that you receive fair and full compensation for your injuries, pain, and suffering. Whether your injury was caused by a slip, trip, and fall, a road traffic accident, medical negligence, accident at work or any other type of accident at work, we offer expert legal advice tailored to your unique situation. With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. NJS Law understands that each client is unique and our experienced solicitors’ teams will work with you to provide advice and solutions tailored to your individual circumstances. NJS Law work in No Win No Fee basis.

For Fast, Friendly Affordable Legal Advice - Ask NJS Law

Written by the company

Trusted Legal Support, Every Step of the Way
At NJS Law, we’re committed to providing more than just legal services—we offer peace of mind during life’s most important moments. We value every client relationship and continually strive to deliver an outstanding experience.

Maximizing Compensation for Injuries, Lost Earnings, and Medical Costs

No Win No Fee basis

With our experience, we make the claims process as simple and stress-free as possible, while we fight for your rights. We pride ourselves on providing outstanding client service, being transparent, and taking a tough stance to ensure those responsible for your injury are held accountable.

Contact info

Friendly Solicitor Firm - No Win No Fee

Personal Injury, Medical Negligence, Road Traffic Accidents Claims..

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(817)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

was treated very professionally by a…

I was treated very professionally by a lady called Abbie she allowed me as much time as I needed and listened to all of my concerns and I feel totally confident any issues in the future will be dealt with professionally right up to the end of my classroom I would highly recommend Abbie and the company to other claimants

10 November 2025
Unprompted review
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Excellent

Excellent, took me through the process thoughtfully

10 November 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Personal injury claim

I made a claim for personal
Injury recently with this law firm
They were excellent and the personal handling of my case was outstanding
I would recommend them as this company is committed to high standards of business practices and reliable service

6 November 2025
Unprompted review
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Great service from Nicole keeped me…

Great service from Nicole keeped me informed on a regular basis about what was going on and what was best to do

31 October 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

There communication

There communication

4 November 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 4 out of 5 stars

Doing a great job and always on top of…

Doing a great job and always on top of things .

3 November 2025
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

No hassle

No hassle , no problem, easy to communicate with , I would recommend to family & friends

6 November 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 4 out of 5 stars

The company were polite they explained…

The company were polite they explained things carefully. They made sure I understood the spoke clear with good instructions and left me feeling that they was in control.

24 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Knowing that I can get some closure …

Knowing that I can get some closure around the Assult case it's not fair what I've had to go through from this guy

4 November 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Freindly very helpful and explained…

Freindly very helpful and explained everything very well and making sure everything was understood really well

4 November 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Had an incident back in August and was…

Had an incident back in August and was advised to find a solicitor I came across njs law and Stephen Heeley dealt with my claim so fast and understanding and already have my claim settled with a great outcome, brilliant company and excellent solicitor couldn't apriciate them more!

4 August 2025
Unprompted review
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Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Excellent service

29 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

The stuff I dealt with were polite and…

The stuff I dealt with were polite and very helpful

27 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

They listened to what I had to say very…

They listened to what I had to say very intently , and ask my a lot of questions so they had a good understanding of what happened

24 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Sioned was so helpful and really made…

Sioned was so helpful and really made me feel calm in what has been quite an overwhelming time.
Thank you for all your help

28 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Aiden it was very professional and a…

Aiden it was very professional and a very good lisent person, calm and helpful, He made sure they lawyers gets all the information need it from me from 1 call and 1 email. Very positive respond. Thank you Aiden and to all your team. God bless you.

28 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Excellent service from Angela Cross at…

Excellent service from Angela Cross at NSJ law. Highly recommend this company.

26 September 2025
Unprompted review
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

the most serious and trustworthy people…

the most serious and trustworthy people when it comes to understanding, guidance and help! with gratitude and love.

28 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

Rated 5 out of 5 stars

Very good

Very helpful, always on top of things and they are very good at updating you

22 October 2025
NJS Law logo

Reply from NJS Law

Thank you so much for your kind words and positive feedback! We're truly grateful for your support and thrilled to hear that you had a great experience with us. Your review means a lot to our team, and it motivates us to keep delivering our best.

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