Knivesandtools.nl Reviews 

22,617
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

After an initial problem with a duplicate item being delivered following issue with the merchant, we have reached a sensible conclusion. The product itself is spot on and I will use them again, just m... See more

Company replied

Rated 5 out of 5 stars

I’m not first buyer from UK but let me tell you how amazing they are and even delivery doesn’t take that long to uk. Consumer service like a never had before as I got replacement even after a year sin... See more

Rated 5 out of 5 stars

Solid and reliable company with a friendly staff and excellent customer service. They provide good information about their products aswell as on stock and shipment. I don't hesitate to give them a cal... See more

Rated 5 out of 5 stars

Various purchases made over the years. The products are always of high quality and the service is top notch. Any problem will be resolved immediately without discussion (thanks Mark!) Also good adviso... See more

Company details

  1. Kitchen supply shop
  2. Binoculars shop
  3. Camping Shop
  4. Hobby shop

Information provided by various external sources

Ben je ook liefhebber van echte kwaliteitsproducten? Wij testen alle producten zelf en hebben de scherpste messen en de sterkste zaklampen voor je geselecteerd. Topkwaliteit keukenmessen, zaklampen, zakmessen en verrekijkers vind je bij knivesandtools.nl voor de best mogelijke prijs. Liefhebbers van koken en outdoor zijn bij ons aan het juiste adres.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

23k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(22,617)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impossible missing part replacement at no charge

I ordered a knife with some small screws in it. One fell out, and I couldn't find a replacement. I turned to support and to my delight Brian ordered the screws from their supplier, sent them to me for free. That level of service is just priceless. Please give Brian a 🤗 and a pay raise. I'm sure he's worth it 🙇‍♂️

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Forgot my zippo fuel canister but solved the problem!

I ordered a zippo yellow flame insert, a zippo fuel canister, a mam 2043 knife and and a bottle of balistol and didn’t recieve the zippo fuel canister, i ordered 2 times from here and its sad to see my order is not complete this time…

Edit:
After i send an email with these details they solved the problem and send me a new one!

11 December 2022
Unprompted review
Knivesandtools.nl logo

Reply from Knivesandtools.nl

Good afternoon Lars,

Thanks for your kind words, we're glad to hear that you find our solution satisfactory. All the best to you and have a wonderful Christmas!

Customer service Knivesandtools

Rated 5 out of 5 stars

Lanksy g clamp.

Lanksy g clamp.
Best price I could find, ordered Friday afternoon delivered the following Tuesday. I cannot fault the service or price. No complaints from me, just complements.

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Good service

Having read many negative reviews I was wary of ordering from this company. However, it was the only place I could find the knife I wanted, they had the best price, ordering was simple and delivery to the UK was 2 days.
The package and contents arrived undamaged, so I was very happy.

16 November 2022
Unprompted review
Rated 1 out of 5 stars

Think twice before returning or buying 1st...

I had an order of 2 Zwilling Le Cordon Bleu knives, 1 Shapton Glass Stone. Set about returning the knives as they weren't as expected. I contacted Knives and Tools, they took an age to let me know of returns and how to. Finally got returns slip, said "freepost" however not AVAILABLE in UK so (buyer beware) I had to subsequently pay £17.90 for shipping. To my delight, customs decided to hold the knives for 10 days as "kitchen cutlery" fills many descriptions but not knives apparently... Anyways, items were released and delivered to Post Location on a Wednesday, in which I got an email saying they would personally collect the FOLLOWING Tuesday???? Are you kidding me? So Tue comes and goes, no email, Wednesday, no email, Thur, no email - see where I'm going? So I contacted and said I wasn't happy at no communication and the fact I was out of pocket where they clearlg advertise a FREE returns service and they sent me an email saying due to my inconvenience they offer me a voucher of £7.50 to use off a future purchase. Is this a joke???? Who said I would want to use them again after all this hassle!?!?! Anyways, it's now Sat, 1.5 months since buying item to send back and still no email confirmation or telling me they picked up the knives! I just want my refund is all! I would love my postage back because of all the hassle and nuisance it has caused but I'm finding just getting my refund challenging enough. Hopefully they see this and can justify their actions or lack of as they clearly do not care about customer satisfaction or customer loyalty. Returns should be easy and hassle free, not like you're completing an obstacle course to get an item returned.

10 August 2022
Unprompted review
Knivesandtools.nl logo

Reply from Knivesandtools.nl

Dear customer,

Thank you for taking the time to write your review and we are very sorry to hear that your experience with our services was so negative, this is obviously not the service we wish to offer our customers.

Although our staff is working to provide a better service in terms of returns from the UK, unfortunately returns are not free at the moment as stated on our website, and our customer service team is available to advise you of any costs that may be incurred. We will of course indicate the costs in the returns procedure so that the returns system is as transparent as possible.

We will of course make every effort to contact you to clarify the situation and find the fastest solution.

Our apologies for the inconvenience caused,

Service Team - Knivesandtools

Rated 5 out of 5 stars

I fully recommend this shop,i ask them…

I fully recommend this shop,i ask them little favor and they accept it.
Shipping to Finland was fairly quick and my order come in good condition.
Ordered factory defect Real steel gslip, with only minor cosmetic flaw and price was adjusted.
To me,it was not "defect" but truly limited edition knife= future collectors item!😀
So thanks knivesandtools,nl!
#Haveaknivesday !

19 August 2022
Unprompted review
Rated 4 out of 5 stars

NO GUARANTEE de Buyer crepe pan

Edit:
After a second telephonic contact with the customer service (they called me!), we arrived to a solution; knivesandtools will send a new pan at a sharp reduction of the price.

I bought a de Buyer crepe pan. Sadly, this pan becomes warped after heating, so it's no use for cooking crepes. I contacted knivesandtools by phone which went smooth. Sadly enough they told me there is no guarantee for this problem so they could not help me.

21 July 2022
Unprompted review
Knivesandtools.nl logo

Reply from Knivesandtools.nl

Dear customer, thanks for taking the time to write a review. We appreciate the feedback and I will contact you by phone to find a reasonable solution. Service Team - Knivesandtools.

Rated 5 out of 5 stars

Fast delivery and awesome tools

Fast delivery and awesome tools. We have a letherman, a Silky Gomtaro prof. and a swiss knife and a Fenix head lamp and we are impressed by the quality and service and usage. Highly recommended
We are planning our next purches

8 July 2022
Unprompted review

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