NM Money Reviews 

4,793
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

We obviously compared the exchange rate with several companies and NM Money, along with 2 others, offered the best rate. Usually we would head into town to buy our Euros but we decided to buy online a... See more

Rated 5 out of 5 stars

Absolutely terrific service from start to finish (St. John’s Branch, Liverpool). As a frequent flyer I always get a small amount of cash for arrival at the destination airport just for emergen... See more

Rated 5 out of 5 stars

Have to say, Euro Exchange or NM exchange in the shopping centre, too many branches, little shoutout to Harry & Thanvisri was super helpful, advised the best rates, and also had knowledge on buying ba... See more

Rated 4 out of 5 stars

Easy transaction and best rate available at the time. Home delivery option was chosen but the money arrived 2 days before the date specified on the order! Unfortunately there was no-one in when the mo... See more

Company details

  1. Currency exchange service
  2. Financial Institution
  3. Gold dealer
  4. Money transfer service

Written by the company

Pop in to an NM Money branch or visit our website today to get great rates on over 70 travel money currencies with no commission. Next day home delivery is available, or you can buy and collect from over 190 eurochange or NM Money branches across the UK!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.4

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(4,793)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service from Harry in Uxbridge

Picked up my money from Uxbridge and Harry served me. Super accommodating considering I was 10 minutes past closing, but he served me. Was very understanding and asked about my trip. Good service!

16 April 2022
Unprompted review
Rated 3 out of 5 stars

Disappointing Exchange Rate

I have used NM Money / Eurochange to purchase my foreign currencies for many years now.
As always the currency was delivered by post on the correct day but this time I was a little disappointed in the exchange rate offered.
Next time I will have a 'shop around' and check the exchange rates elsewhere.

22 March 2022
NM Money logo

Reply from NM Money

Hi John,

Thank you for taking the time to leave us a review.

We are very happy that you received your order on the correct day and we have continued to provide you with a good service.

With regards the rate we check our rates on a regular basis and ensure that we are always competitively priced.

We hope that you use us for all your future foreign exchange needs.

Kind regards,
eurochange Customer Services

Rated 3 out of 5 stars

Put in two separate orders recently

Put in two separate orders recently, for Bulgarian Lev and Euros. The first time it wasn't clear whether my payment had gone through because the web page got stuck. When I checked my bank's app the money had gone from my account and then been refunded. Phoned the helpline, who were helpful, so I tried again, and although the page still got stuck I got email confirmation. Almost the same thing happened with the second transaction, and when I phoned it was confirmed that the transaction had gone through. Both times the money took 2 days to arrive rather than arriving the next day. This was not unexpected as I am in Orkney, but it would be better if the web site stated that the next day service does not apply to remote areas.

20 March 2022
NM Money logo

Reply from NM Money

Hi Jon,

Thank you for taking the time to leave us a review.

We are sorry to hear that you had experienced difficulties in completing your payment on the website.

We have forwarded your comments onto our IT team for further consideration.

It was a pleasure to speak to you on the phone today, I am glad we were able to discuss this and find a suitable resolution for you, and that in doing so we have retained your custom.

We hope you continue to use NM Money for your future currency needs.

Once again I sincerely apologise that we did not meet our usual high standards and would like to assure you that this is a very rare occurrence.

Kind regards,
NM Money Customer Service

Rated 5 out of 5 stars

Five stars from me highly recommend

Always a pleasure to do business with NM money never had a problem order travel money many many times always here the next working day no trouble five stars from me would recommend them to everybody and look forward to the many more years of using them to come

28 February 2022

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