I'd experienced a delay in receiving my order and had initially written and angry review as it took almost a week to arrive but the CS team at NMN Bio were so sharp and reached out to me personally.... See more
Company replied
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Superb customer service and products to match. I’ve subscribed and used NMN for months and have seen a noticeable difference in energy and recovery. I’ve tried different stacks and NMN+TMG works b... See more
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The best customer service sofar. Very c good communication, fast to respond and helps you in anyway possible that you get tour delivery as intended cannot fault them at all. So professional. I.would.... See more
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Customer service is terrible, I order product and staright away realised the shipping adress wasnt this same as the billing. So straight away I did contact them on the email and whats app.... whats ap... See more
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Company details
Written by the company
NAD+ boosting supplements
Contact info
5th Floor, Walker House Exchange Flags, L2 3YL, Liverpool, United Kingdom
- support@nmnbio.co.uk
- nmnbio.co.uk
4.3
Excellent
156 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I use nmn for 2 years now and have…
I use nmn for 2 years now and have tried many brands, and i had my best experience with nmnbio. The discount for reoccurring orders is nice, but I value their quality the most. This is still a relatively new supplement and I do this for my health so quality is the most important for me.
This brand is from the UK so it has the UK quality control and I notice a big difference in how my body responds compared to the brands I tried before. I dont even need a full dose from this to feel like I am 25 again so this is cheaper for me in the long run.
I will stay with nmnbio, I dont need a fancy bottle or expensive package, I just want the purest nmn for my health, from a reliable company and a good price.
7 July 2024
Unprompted review
Reply from NMN Bio
Dear Mark,
This is fantastic to hear! Your health is important to us too and it's why we promise to always bring you high-quality products to keep meeting your needs.
Keep feeling younger! :-)
The NMN Bio Team
I’ve been taking NMN
I’ve been taking NMN, NR and Resveratrol for many years now. I decided to go to NMN Bio a year ago for my NMN despite it being comparatively quite expensive. I have spent £1000 with this company in the last year, which is quite a bit of money on a supplement. Taking 1g per day religiously with 2 level scoops of powder, I found myself on my last order running out 6 days early. This shouldn’t happen, but these things do. The unfortunate thing here is NMN Bio refused to compensate in any way, so I’ve taken my business elsewhere, because at almost £80 for months supply, I couldn’t trust them to address my issue and therefore couldn’t be confident that they were filling the pouches correctly. To make matters worse, I was advised to take capsules and offered 10% off and then shown pictures of weighed pouches to prove that in some way I was perhaps lying. This only questions my honesty, again despite being such a loyal customer to date. Not anywhere good enough.
9 June 2024
Unprompted review
Reply from NMN Bio
Dear Mr Byrne,
I understand you have been speaking to a member of our support team regarding an issue you had with your recent order. Firstly, please accept my apologies that this matter has only just come to my attention and is therefore outside of our usual SOP of providing an acceptable resolution within 24 hours. We are currently undergoing a period of growth and transformation and as such, are onboarding new team members resulting in some teething issues, causing us to detour slightly from our usual operating procedures.
I have emailed you directly with some options to resolve the inconvenience you have experienced thus far.
In the meantime, we will be following up with our manufacturer to review any powder loss during usage as the NMN should be taken consistently to ensure optimum results which I'm sure you know given your longstanding use of this supplement.
On behalf of myself and the other members of the Senior Leadership Team here at NMN Bio, we appreciate the time you have taken to help us offer the best NMN supplements to our users.
Kind regards,
Ruby
From customer:
Thanks Ruby.
I’ve hammered you guys on TrustPilot. I wish I’d got this email earlier. This is the kind of support I’d expect with a premium product like yours, so will continue our relationship.
Feel free to post this in your Trust Pilot response
Regards,
Steve
It was a good purchase experience
It was a good purchase experience, but still waiting for the great results I am only in the first bottle.
13 April 2024
Reply from NMN Bio
Hi Luz,
Thank you for your review - great to hear your purchase experience was good. We're excited for you to feel the results and hope you feel the fantastic benefits very soon!
Thanks for being a brilliant customer!
The NMN Bio Team
Reply from NMN Bio
Thank you so much for your positive feedback on our service! Wishing you the very best of health :-)
The NMN Bio Team
Package never delivered
Package never delivered, customer service awful, denied refund twice!
23 April 2024
Unprompted review
Reply from NMN Bio
Dear Amanda,
I am really sorry and sad to hear you didn't have a good delivery experience. I have spoken with our full team, and we don’t recognise your name or the experience you've described. If you are happy to email support@nmnbio.co.uk with your full name and order number, I will then personally investigate this and respond to you.
Best wishes,
Tiffany, NMN Bio Team
When I started with the anti aging…
When I started with the anti aging tablets within a month crows feet around the eyes disappeared & looked younger, great stuff, very satisfied.
Kind Regards
12 March 2024
Reply from NMN Bio
Dear David,
This is simply brilliant to hear! We promise to always bring you high-quality products to keep meeting your needs.
Keep on getting younger! :-)
The NMN Bio Team
Exceptional service and quick shipping
Exceptional service and quick shipping.
As for the product I can only say I haven't felt this good and vital in many years
14 March 2024
Reply from NMN Bio
Dear Deb,
Thank you so much for your positive feedback. We are thrilled to hear you are feeling the best you have in years! We will always promise you high-quality products to meet your needs.
Keep feeling fantastic! :-)
The NMN Bio Team
Will nmn help me
I am in my 90th year and have been taking 500 mg NMN for a few months. Will it give me more energy? I can’t confirm either way yet I believe I feel quite chirpy so perhaps the product is helping I’ll keep using while can afford. Trouble is ‘the spirit is willing but the old flesh is weak’
17 February 2024
Very happy indeed!
14 February 2024
Your website is easy to navigate and…
Your website is easy to navigate and all my questions were answered as I scanned it. You were out of the 500 mg of NMN and offered me the 250 mg if I wanted it quicker but I waited for my original order. It took a couple of weeks but I didn't mind because it's coming from the UK. You kept me apprised of the changes and that's all I needed. Thank you so much! I will be ordering again.
20 October 2023
Reply from NMN Bio
Dear Carlee,
Thank you so much for your positive feedback and we appreciate your trust. We apologize for the delay in sending your NMN500 while it was out of stock for a little bit, and we truly appreciate your understanding and your flexibility. Glad to hear that you have received your order and hope that you enjoy your NMN.
Best regards,
The NMN Bio Team
My fertility or spermbank went low…
My fertility or spermbank went low after nmn the second time buying it.. My eyes heavy and tired. It doesn't feel like the first time using it. So I stopped using it and became normal.
R
21 October 2023
Reply from NMN Bio
Dear Ronald,
We are very sorry to hear that you didn't have a great experience with our products. While NMN is safe to consume and the vast majority of our customers take NMN and do not experience any side effects, we always advise you to check with your healthcare practitioner first before taking any new supplements. We have emailed you with more information as well.
Best regards,
The NMN Bio Team
Received free bottle of another great…
Received free bottle of another great supplement, that made me switch to another subscription with nmn...
13 October 2023
Reply from NMN Bio
Dear Afsheen,
Thank you so much for being an awesome customer and we are always glad to hear that you are enjoying our products and feeling the benefits of them as well as trusting us with your NMN supplements. We will always promise you high quality products and super customer service to meet your needs. We appreciate your trust
Best Regards,
NMN Bio Team
Those pill’s upset my stomach
Those pill’s upset my stomach. I will never take them again!
18 August 2023
Reply from NMN Bio
Dear Kia,
We are very sorry to hear that you didn't have a great experience with our products. While the vast majority of our customers can take NMN and TMG on an empty stomach with no problem, we always advise you to check with your healthcare practitioner first before taking any new supplements. Some people with sensitive stomach/stomach ulcers just take NMN and TMG after breakfast with no problem at all. Some people take NMN before breakfast and TMG after breakfast. If you would like more information and suggestions with regards to NMN Bio intake, please reach out to support@nmnbio.co.uk.
Best regards,
The NMN Bio Team
My order was shipped promptly
My order was shipped promptly, arrived on schedule securely packaged, undamaged. Product quality is tested and trusted. Good value.
13 June 2023
Excellent products
Excellent products, I love this NMN it's amazing and pure 3rd party tested, a very good service from a great company, thank you, I will continue to buy from you 💚
11 May 2023
The products came in a timely manor
The products came in a timely manor. Will be starting them next week:)
16 April 2023
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